Honestly, I find it's a bit of a shame some of you come here in the guise of helping, yet try to revision Apple's PR and manage even further what the user base should expect in terms of experience and further try to downplay their frustration. This is not helping Apple in any way. It's just slanted. It escapes me why you would want do that really. Obviously you have no clue of what real support is about - it's about delivering on the value and finding solutions, not asking the user to be different. Maybe some of you should read http://www.apple.com/iphone/ - I quote directly from there and the subpage that goes with it:
- "It's the most amazing iPhone yet."
- "Picking up where amazing left off."
- "Two powerful cores and faster graphics make all the difference when you're browsing the web, going from app to app to app [btw here sbailey and friends would claim that technically means you're entitled to a choice of 3 apps a day - I don't think they meant it like that though], gaming, and doing just about everything."
- "[...]And no matter what you’re doing, you can keep on doing it. Because the A5 chip is so power-efficient, iPhone 4S has outstanding battery life."
- "iPhone 4S is great for gamers."
- "The power-efficient A5 chip and iOS 5 deliver outstanding battery life. So you can keep making calls, checking email, playing video, and browsing the web."
- [iCloud]"It’s automatic, effortless, and seamless. And it just works."
So this is their own PR. I'm sorry ronsIphone, but when you say something like:
"[...] Find the program that you want to use... Use It.... And Do not switch through everything so fast.
Make sure you are not constantly closing down programs every 2 or 3 minutes. REMEMBER......
THIS IS A TELEPHONE AND NOT A DESKTOP COMPUTER. REMEMBER.... IT IS A PHONE AND NOT A PLAYSTATION 3!!!!!! Do NOT FORGET THAT THIS IS A PHONE!"
Well, first of all you don't need to shout and bold it on top. But more to the point, it's just utter crap. On the iPhone's page, Apple doesn't even talk about the "outstanding call quality" of the phone for instance (first of all, does it even have that), or how easy it is to dial with it, the speakerphone or the efficiency in 3G/2G prediction or any of those. The first word is about the A5 chip, and all the rest is about computing, gaming, Siri, video recording, browsing, multitasking and all. Plus Apple has the best application ecosystem and people buy hundreds and hundreds of apps, and Apple makes a fortune with that too. If you were Apple's staff, I'd consider your statement one of the most condescending and hypocretical statement I have ever read. You don't see tv manufacturers ask people to pick a few channels to watch a day because otherwise it could damage the sceen or reduce it's MTBF. Nor do you see car manufacturers recommending to not cut the engine off when you park for safeguarding the engine, or planning where you'll go and sticking with it so as not to ruin the gear box or reduce wear on the doors and such. It would be ludicrous.
The truth is you guys should tone down the revisionism a little bit in my opinion. There's already iOS and Apple's vision to limit the user experience, no need for further limiting. Quite the contrary, if I were Apple I wouldn't mind the complaining seeing many of those who have the issue try at all costs to solve their issue and still love Apple whereas they could have had a refund and bought a competitors' product - I've seen people go through 5 phone exchanges here. Apple should be thankful to have such adamant users. And so should you.