Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why doesn't iTunes 10.5 run on my computer?

I have installed iTunes 10.5 from apple.com/uk/itunes and have successfully installed the 64-bit windows 7 version. However, when trying to run iTunes the 'Software Licence Agreement' keeps appearing. I have pressed 'Agree' hoping that iTunes would then open but to no avail. I have restarted my computer, uninstalled & reinstalled yet whenever I try running iTunes all I get is the Software Licence Agreement..and then nothing.


Any Ideas?

Windows 7

Posted on Oct 15, 2011 7:17 AM

Reply
5 replies

Oct 15, 2011 12:12 PM in response to Miganish

I am experiencing the same thing! I've been searching message boards for the past 2 days trying to figure out what's going on but have found nothing. I'm running Windows XP Pro. I updated iTunes to 10.5 and ran the install just fine and did not get any installation errors. When the installation was complete, I double clicked to load iTunes 10.5 and it then opened up the software agreement screen, I clicked agree and then agreement window disappears and then nothing, just nothing...


I have done this several times. I've uninstalled itunes and reinstalled itunes, still the same thing. Then I went drastic and I uninstalled every single bit of apple software on my computer and then downloaded new versions from the apple site and reinstalled everything only to get the same result! No matter what I do, everytime I try to run iTunes 10.5 it only opens the software license agreement screen and does absolutely nothing once you click "accept."


I've looked at all of the processes running and itunes appears in the process list once I run it but then after I agree to the license agreement, it dissappears from the process list after a few seconds.


This is ridiculous.

Dec 24, 2011 1:12 PM in response to Miganish

I was on the phone for 2 hours trying to get mine to open! So frustrating!! Apple people are blaming my computer. new laptop with windows 7 professional! When I bought it 3 months ago, I put itunes on it and it worked fine. Seeing that you are all having the same problems now makes me believe that it's an itunes issue.


I uninstalled my anti-virus. Disabled EVERY program on my system and it still won't open. When I check my it says that itunes is NOT compatible???


I restored an older version, it doesnt work either!!


Spent all day on it and still no tunes!!!!! So frustrated I could scream

Feb 26, 2012 11:27 AM in response to Miganish

I know what you mean. I ran into the same problem. I have Windows 7 and I clicked upgrade on iTunes like a fool and then it would not run. I tried uninstalling, cleaning, registry updates etc. Anyway, here's what worked.


You have to delete the iTunes folder in the Music directory (Click on the start button, then select Computer, and Music directory is under Libraries). Don't just delete the iTunes folder because you will lose all the music you saved. Copy the existing iTunes folder from the music directory into another folder called Temporary Hold. It may take 20 minutes or more if you have a lot of songs. After you copy the iTunes folder into this Temporary Hold folder delete the original iTunes folder.


Now, uninstall Quicktime using the Windows uninstall in the control panel.


Start iTunes. Click "Agree". iTunes will come back and ask you for your password and you are in.


Close iTunes.


When iTunes starts it will create a new folder called iTunes in your music directory. Just copy the temporary iTunes folder that you created in the Temporary Hold folder over the iTunes folder that Apple created and your songs are back.


Start iTunes. iTunes will flash a message that it is updating the music directory and then you are done.


I'm surprised that Apple did not fix this problem or at least respond. Usually they are pretty good about helping. I wonder if they are attempting to discourage us Windows users. Good luck.

Why doesn't iTunes 10.5 run on my computer?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.