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Restore OS X Lion

346 Views 7 Replies Latest reply: Oct 21, 2011 12:38 PM by rkaufmann87 RSS
davidfromdudley Calculating status...
Currently Being Moderated
Oct 15, 2011 9:57 AM

After some error and not sure how it occured I needed to restore my system using my time capsule, BUT after 7 hours it stated that " an error had occured and halted" so I tried to re install the whole lot OS X Lion again but upon getting to the login section that did not recognise my apple ID, but it does when I go on itunes via my Ipad ? So a 2 hr 40 min call to Apple support and they are unable to assist me untill tuesday. So has anybody got any clue how to do it.

I am new to Apple so when my new system arrived I was buzzin but now I am beat, Please help

iMac, Mac OS X (10.7.1)
  • rkaufmann87 Level 8 Level 8 (40,620 points)
    Currently Being Moderated
    Oct 15, 2011 10:04 AM (in response to davidfromdudley)

    David,

     

    You seemed to have created quite a mess. I'd recommend either waiting until Tuesday or if you have an Apple Store in your area to make an appointment and take it in today. There is a good chance they can probably help you navigate through.

     

    As a new user there are some sites I'd recommend you bookmark and use. Also PLEASE do not treat your machine that like a MS Windows machine. What i mean is it's common to have to reinstall Windows to solve problems, with OS X that isn't necessary unless something terribly wrong has occurred. Please study the book marks while you're waiting.

     

    Switch 101

     

    Mac 101

     

    Find Out How Video tutorials

     

    List of Useful URLs for switchers

  • rkaufmann87 Level 8 Level 8 (40,620 points)
    Currently Being Moderated
    Oct 16, 2011 7:34 AM (in response to davidfromdudley)

    Your welcome, let us know how it turns out. If you haven't had the chance yet please carefully read your manual, I'm sure you will find information in there you weren't aware of.

     

    Good luck.

  • rkaufmann87 Level 8 Level 8 (40,620 points)
    Currently Being Moderated
    Oct 21, 2011 8:00 AM (in response to davidfromdudley)

    I think you're speaking to the wrong people. In your owners manual is a number for Apple Care, call that number then request (always be polite!!!) to speak to Customer Care. When you are transfered speak to Customer Care and explain what has been occuring, remember you need to be polite (but firm), be organized with dates, times, places, receipts, etc.. and they should be able to help you through the maze you are going through. Your situation is very unusual but somewhere there is a communication  problem.

  • rkaufmann87 Level 8 Level 8 (40,620 points)
    Currently Being Moderated
    Oct 21, 2011 12:38 PM (in response to davidfromdudley)

    Great,

     

    Glad it running now. BTW please use those links I provided in my first post. They're very valuable.

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