Safari and Turbotax Online CAN'T PRINT TAX RETURN

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Level 2

288 points

Safari and Turbotax Online CAN'T PRINT TAX RETURN

I'm using:
Mac OS 10.4.3
Safari 2.0
and online Turbotax, and when went to try printing tax return, it says it's a .pdf file type, and it pops up a window showing PREVIEW AND PRINT, but no print button. It says "if having problems and won't download go to adobe site for help". I tried the site and Safari's file/print, and "save as" and it only shows the first page of tax return. Details: on the website page to print, there is a window inside the window showing whole tax return in inner window with scroll bars to right. But whatever is showing when not scrolling thru, and try to hit file/print from Safari top menu, is what shows on printout...ie: only ONE page of whatever's in the innermost window. The turbotax persons are NO help, so tho't I'd try this wonderful MAC HELP site to see if anyone else has any suggestions. The adobe site said the following, all of which I tried and nothing worked:
-deinstall/reinstall adobe reader
-remove pdf plugin (sys prefs/quicktime/advanced/MIME settings/images/choose down arrow and UNCHECK "pdf image")
..the tho't here was to be able to make webpage download to desktop, which it never has yet, even with all turned off and even during the time I uninstalled adobe and all related files.
..so far the only thing I can come up with (which I don't like as a Mac-addict)is go to work and use a PC(ugh)to download my copy of my tax return.

iMac G4, Mac OS X (10.4.3)

Posted on Jan 28, 2006 4:59 PM

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Answer 1

Strgzr Author

Level 2

288 points

Jan 30, 2006 2:21 PM in response to Strgzr

After a long search I FOUND THE ANSWER to being able to see this PDF file in the ONLINE Turbotax site to be able to PRINT my tax return. Here is HELP for anyone else who has this problem. NOTE: This is for Mac OS 10.3 or Later. I'm also using Safari 2.0, so not sure if other's using earlier vs will work- read the README file below re this different PDF plugin.
------------HOWTO:
Turbotax not PRINT - PDF files inside web browser not show up
(Not in Safari nor Firefox, nor Netscape) ..how to fix: (For Mac 10.3 or later)
1) Go to this website:
http://plugindoc.mozdev.org/OSX.html
and under "PluginDoc" click on "MacOS X"
2)Under "Mozilla Plugin Support on MacOS X" click on "Adobe Reader"
3)The above says to delete the Adobe Reader plugin. It may be found in a couple of places, so the best way to find is when on desktop and the FINDER is showing in top menu, do a FILE/FIND and type in to SEARCH for AdobePDFViewer.plugin then DELETE it.
4)go to the following page and download the following plugin which works for Netscape or Safari:
http://www.schubert-it.com/pluginpdf/
On the above page on the upper right you see the link to DOWNLOAD NOW- the download is called:
"PDF Browser Plugin 2.2.3"
5)IMPORTANT: the README file found after clicking on the download("pdf-plugin-223.dmg") to install, tells some important info as follows:

If Adobe Reader 7 or the QuickTime plug-in are set to handle PDF documents, they will override the PDF Browser Plugin. Turn off the display of PDF documents by these applications.

Adobe Reader 7:
Open the Adobe Reader 7 preferences with the command Adobe Reader->Preferences, select the "Internet" section of the preferences dialog, and turn off(by unchecking box) "Display PDF in browser using: Adobe Reader 7".

QuickTime:
With the QuickTime plug-in you are only able to see the first page of a PDF document. If you encounter this problem, open System Preferences, go to the QuickTime preferences pane, click in "MIME settings…" in the Plug-In pane, and make sure that under "Images - Still image files" "PDF Image" is turned off (by unchecking box next to it).

--Continue to follow the INSTALLATION in the README file for this "PDF Browser Plugin."
6)After following the above directions, I closed and reopened my browser and went to the page to print my tax return, and a window for this new plugin opened which asked to either register, or choose SINGLE USE ONLY, as it's free for this purpose, so check near that box, then this GREAT PDF VIEWER opened inside safari and I clicked on it's new print button (the PFD viewer icon)and it PRINTED WHOLE TAX RETURN! HORRAH! Hope this helps someone else!

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Answer 2

Feb 2, 2006 6:51 AM in response to Strgzr

I just clicked on the left where it says "Print my Return" and that saved the PDF file to my desktop so that I could print it (when I finally get a printer working on that computer).

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Answer 3

Patrick!

Level 1

0 points

Mar 5, 2006 11:40 AM in response to mom23reds

I had the same problem as the person that posted the original question. In addition, no "print my return" button appeared in the page with my return shown (the previous window had the "print my return" button).

After much grousing, I found in the online manual for Safari the old "point and click with the Control button depressed" option that worked great. From the online manual:

Viewing PDF files
When you click a link for a PDF file, Safari displays it in your browser window.
To zoom in to or out of the PDF file, Control-click it and choose Zoom In or Zoom Out.
To open the file with Preview, Control-click it and choose Open with Preview.
To save the file to disk, choose File > Save As.

So pointed to the window with my return and clicked with the Control button depressed and was given a short menu that included open in Preview. Success!

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Answer 4

Apr 9, 2006 12:41 PM in response to Patrick!

Thanks so MUCH, Patrick! Turbotax suggested I try another browser, but I'd already tried Firefox, with no success. So then I tried our good-old Mac support again, (but searched for TurboTax this time), and I found YOU! It worked perfectly, and I now have those horrid pages printed! And your prescription was so clear. Now I will put on my list of to-dos, to study more about the "control-clicks."

Muchas gracias, Alinde

PowerMac G4 Mac OS X (10.4.5) dual processor

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Answer 5

Apr 10, 2006 2:39 PM in response to Alinde Omalley

One might also right click on the return on the page where it is and the option to print will pop up.

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