Mysticfm

Q: iOS5 Mail crashing

Since installing iOS5 on my first-gen iPad, and also on iOS5 on my newly delivered iPhone 4S, I have had the Mail app crash on a regular basis for me. The first several times it crashed shortly after loading, so no harm was done, but this afternoon I started writing a long email response to someone on the iPhone and it crashed back to the home screen in the middle of that and lost all my edits. So I tried composing the same email espouse on the iPad, and then the same thing happened and I lost all my edits a second time. I now realize that, until a patch for Mail comes out, I can no longer rely upon it for any serious email usage, and that is very disappointing.

 

Is it just my pair of iOS5 devices that are suffering from this, or are others seeing the same thing?

 

Thanks,

 

- David

iPhone 4S, iOS 5, 64GB

Posted on Oct 15, 2011 2:21 PM

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Q: iOS5 Mail crashing

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  • by greg184,

    greg184 greg184 Oct 21, 2011 4:04 PM in response to Texas Turkey
    Level 1 (0 points)
    Oct 21, 2011 4:04 PM in response to Texas Turkey

    Ok, I've got it fixed now! It hasn't crashed at all today. I needed to delete all my mail accounts. but the outgoing server settings don't get deleted when you delete the mail accounts for some reason. So I added my iCloud account first, then I was able to drill down to the alternate outgoing servers to see that sure enough, server settings from my deleted accounts were still there. I deleted them all. Then after a few hours of no crashes, I added my other email account. Now all is well!

  • by greg184,

    greg184 greg184 Oct 21, 2011 4:20 PM in response to greg184
    Level 1 (0 points)
    Oct 21, 2011 4:20 PM in response to greg184

    Nevermind! I spoke too soon. Mail still crashing. Definitely an iOS 5 problem. Apple, please fix this!

  • by c9806103,

    c9806103 c9806103 Oct 22, 2011 8:55 PM in response to Mysticfm
    Level 1 (0 points)
    Oct 22, 2011 8:55 PM in response to Mysticfm

    I'm getting the same thing guys on an iPhone 4 with ios5 installed.

     

    Mail often crashes about 2-3 seconds after first loading before it even has time to check my pop account.

     

    On other occasions, I get halfway through typing a huge email and it just randomly crashes, losing my entire message and not saving it into drafts or anything!!! Very frustrating...

     

    Hopefully Apple will release an urgent update for ios 5.00 ASAP...

  • by Juanmaro,

    Juanmaro Juanmaro Oct 23, 2011 4:32 AM in response to Mysticfm
    Level 1 (0 points)
    Oct 23, 2011 4:32 AM in response to Mysticfm

    Hi David, Same for me the same on iPhone 3GS. It crashes while writting a mail!!

    Im just writting in notes app and afterwards i copy the text into the mail. Realy sad.

    I hope to have a solution soon.

    Juan

  • by mwblank,

    mwblank mwblank Oct 23, 2011 9:29 AM in response to Mysticfm
    Level 1 (0 points)
    Oct 23, 2011 9:29 AM in response to Mysticfm

    I have the same problems, even since I upgraded to IOS 5 , both my Wife's and I iPad 2's, my 3GS, and her iPhone 4, all crash at random times while having the app open.  Replying to an email is tricky, because you never now if you will get enough time to actually send it off before it crashes. The mail app also crashed most every time between fast app switching as well instantly.

     

    I end up dealing with this about 20 times a day!

     

    Trying to reboot the iDevice, restore the iDevice, deleted the email accounts and put them back, or Apple switching out your iDevice, does not solve the problem at all!

     

    There is a clearly is memory leak within the mail app that was never caught!  Apple needs to fix this!

     

    Wonder how long until IOS 5.0.1 comes out?

  • by Alessandro Lorenzo,

    Alessandro Lorenzo Alessandro Lorenzo Oct 24, 2011 12:15 PM in response to Mysticfm
    Level 1 (16 points)
    Oct 24, 2011 12:15 PM in response to Mysticfm

    same problem here, but this is not a issue of iOS 5.0, i had also in the last release of iOS4, and it's really annoying. I think that there is something like the text format of a mail or other things that crash the app as soon

    as new messages arrive. But i'm also thinking about some problem with the server, even if i don't have any idea about how this can happen. As soon as my new messages are downloaded, the app crash. And it's a recent bug... What make my think about a server side inducted issue is that i never had a problem with mail and all this mess started like 1 month before iOS5 was released. Never had a single crash in more than two years.

     

    PLUS: the things get solved after you sync with itunes! ***?

  • by edward283,

    edward283 edward283 Oct 24, 2011 1:32 PM in response to Mysticfm
    Level 1 (5 points)
    Oct 24, 2011 1:32 PM in response to Mysticfm

    It does seem to be related to the content of the message. For some messages it is fine, with others it crashes every time I try to send a reply. I have restarted, restored, deleted and re-added my mail accounts and nothing seems to fix the problem.

  • by sobud59,

    sobud59 sobud59 Oct 25, 2011 12:59 AM in response to Mysticfm
    Level 1 (0 points)
    Oct 25, 2011 12:59 AM in response to Mysticfm

    My mail app crashed this afternoon as well -- iphone 4S/i OS5.  I was successful after deleting my accounts and reconfiguring them.  Working fine now -- so far.

  • by SplitTheBiscuit,

    SplitTheBiscuit SplitTheBiscuit Oct 25, 2011 7:44 AM in response to Mysticfm
    Level 1 (0 points)
    Oct 25, 2011 7:44 AM in response to Mysticfm

    Crashing for me as well.  iOS5 on an iPhone4.  It doesn't happen too often, maybe 5 times since the update to iOS5, but it's annoying nonetheless. It typically happens in the background though.  I'll notice that I hadn't gotten any email in a while, so I open the app to find it crashed.  After quitting Mail entirely and starting it back up, it works again until the next crash.

  • by andre0918,

    andre0918 andre0918 Oct 25, 2011 9:29 AM in response to greg184
    Level 1 (0 points)
    Oct 25, 2011 9:29 AM in response to greg184

    thank you greg184,

    did exactly as you mentioned - all is good now

  • by karlafromcambridge,

    karlafromcambridge karlafromcambridge Oct 25, 2011 10:06 AM in response to Mysticfm
    Level 1 (0 points)
    Oct 25, 2011 10:06 AM in response to Mysticfm

    New iphone 4s crashes when loading imap inbox e-mail every time.

     

    Deleted and manually restored account and the same thing happens.

     

    Iphone 4 still works on the same account.

  • by Turbomac,

    Turbomac Turbomac Oct 26, 2011 6:42 PM in response to Mysticfm
    Level 1 (10 points)
    Oct 26, 2011 6:42 PM in response to Mysticfm

    After upgrading all of our devices to iOS 5 I am seeing this issue. Our iPad and iPhone have the Mail app crashing issue. However, our iPad 2 was not. After looking at the differences I found that it's appears to crash when accessing a POP3 mailbox. On the iPhone I have my iCloud, Gmail and several POP mailboxes. After disabling the POP accounts I have not had any crashes. The iPad only has a POP3 account so that thing is unusable for mail. I added one of the POP accounts to the iPad 2 and it started crashing as well.

     

    I've tried system resets, reboots and adjusted settings. I also tried the deleteing the mailbox and clearing everything thinking a message was corrupt suggestion. That did not fix anything. We just got a new iPhone in the family. This one is a fresh iOS 5 system (no restores from backup) same thing. Mail will crash. It's only a matter of time and if you can type fast enough to get your mail sent before it does.

     

    This is a bug and needs to be fixed soon.

  • by retrogusto,

    retrogusto retrogusto Oct 26, 2011 9:52 PM in response to Turbomac
    Level 1 (0 points)
    Oct 26, 2011 9:52 PM in response to Turbomac

    That makes sense. I added an iCloud account and disabled my IMAP account (but left the POP3 account enabled), and it still crashes, so it seems to be a problem with the POP3 account.

     

    It's so frustrating. I finally convinced my father to buy an iPhone, and now I don't dare tell him about all of the problems I'm having with mine, because I feel bad having talked him into buying something so defective, especially since he's retired and has so little money. I also want my friends to "upgrade" to iOS5 so we can all use iMessage, but I don't dare recommend it to anyone.

  • by djeronimo,

    djeronimo djeronimo Oct 27, 2011 5:49 AM in response to retrogusto
    Level 1 (0 points)
    Oct 27, 2011 5:49 AM in response to retrogusto

    I have an iPhone 4 with an exchange account only and my mail is crashing. So I don't think it's a pop3 issue.

  • by Loopy07,

    Loopy07 Loopy07 Oct 27, 2011 5:33 PM in response to Mysticfm
    Level 1 (0 points)
    Oct 27, 2011 5:33 PM in response to Mysticfm

    My iPhone 4 has crashed 3 times since updating to iOS 5. All three times were replies to the same client who is on an Exchange server 2003. Can't help but guess it has to be something to do with this.

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