Mysticfm

Q: iOS5 Mail crashing

Since installing iOS5 on my first-gen iPad, and also on iOS5 on my newly delivered iPhone 4S, I have had the Mail app crash on a regular basis for me. The first several times it crashed shortly after loading, so no harm was done, but this afternoon I started writing a long email response to someone on the iPhone and it crashed back to the home screen in the middle of that and lost all my edits. So I tried composing the same email espouse on the iPad, and then the same thing happened and I lost all my edits a second time. I now realize that, until a patch for Mail comes out, I can no longer rely upon it for any serious email usage, and that is very disappointing.

 

Is it just my pair of iOS5 devices that are suffering from this, or are others seeing the same thing?

 

Thanks,

 

- David

iPhone 4S, iOS 5, 64GB

Posted on Oct 15, 2011 2:21 PM

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Q: iOS5 Mail crashing

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  • by Inkwisitiv,

    Inkwisitiv Inkwisitiv Jan 21, 2012 1:54 AM in response to blackjack.
    Level 1 (10 points)
    Jan 21, 2012 1:54 AM in response to blackjack.

    "By the way have anyone notice that you can't delet photos in the "Photo Stream" folder??"

     

    Yes, I read about this while researching it prior to setting up iCloud. It is the reason I don't use Photo Stream.

  • by volkswagner,

    volkswagner volkswagner Jan 21, 2012 8:38 AM in response to Inkwisitiv
    Level 1 (0 points)
    Jan 21, 2012 8:38 AM in response to Inkwisitiv

    Iphone 4s had many mail crashes.  My wife determined this was only when mail from her Twitter account was in her inbox.

     

    After deleting Twitter mail from inbox (using different email client/machine/webmail) crash stopped.

     

    Time to disable Twitter messages, until Apple pulls their head out!

     

    Hope this help some folks landing here and reading the 10+ pages!

     

    Cheers,

  • by dr.pppr,

    dr.pppr dr.pppr Jan 22, 2012 5:14 AM in response to man.niac
    Level 1 (0 points)
    Jan 22, 2012 5:14 AM in response to man.niac

    It just happened to me on iOS 5.0.1 while composing a longer email. I was foolish to think that I could switch to Safari to copy an URL that I wanted to include in the email, and upon switching back to mail, the email's entire content had disappeared. Worse even, mail saved this new "content" of the email as the draft on the server, so even on the server the email that I had spent over an hour to write had vanished.

     

    I was running mail on my iPhone 3GS (32 GB), working with my iCloud account. No other app was running at the time I was going to the home screen to launch Safari. The System Log had this to say at around the same time:

     

    22 Jan 2012 12:25:13 PM - SpringBoard [15] (Warning): Failed to snapshot Mail

     

    I am seriously infuriated to find that this might be a known issue that simply hasn't been addressed for months.

     

    As it stands right now, mail on iOS 5 simply is *not* usable for composing long emails, as silly as it sounds.

     

    Cheers from London,

    Stefan

  • by Sidney_69,

    Sidney_69 Sidney_69 Jan 23, 2012 8:03 AM in response to dr.pppr
    Level 1 (0 points)
    Jan 23, 2012 8:03 AM in response to dr.pppr

    God knows that the bloody problem is!!

     

    I have reinstalled iOS5 3 times on my iphone 4 and tried to restore from itunes and icloud but each time it pushed a number of emails thru but then gets stuck in a loop.

     

    I have even set up the phone as a new phone and lost everything in the hope that resolves it but no joy.

     

    Even the reminders are not appearing in the notifications menu.

     

    Thought it was an icloude problem so disabled that but still no joy...

     

     

    Feel like going back to 4.3.5...!!!! SORT IT OUT APPLE...!

  • by Chitown Mac Dude,

    Chitown Mac Dude Chitown Mac Dude Jan 23, 2012 8:16 AM in response to Mysticfm
    Level 1 (0 points)
    Jan 23, 2012 8:16 AM in response to Mysticfm

    Isn't anyone from Apple Listning to us???? 

  • by Sidney_69,

    Sidney_69 Sidney_69 Jan 23, 2012 10:09 AM in response to retrogusto
    Level 1 (0 points)
    Jan 23, 2012 10:09 AM in response to retrogusto

    It's a shame that this is happening... my mail accounts won't push the emails thru unless they setup as pop/imap accounts and haven't done so for 2 days or so...

     

    HOWEVER!!!!!

     

    As I type this, guess what.... they have started to come thru...!

     

    I have sent test ones from hotmail to gmail and back and they have worked instantly... obviously there is a huge problem somewhere with this new iOS5 but mine started randomly on Friday night and after 3 different restores it still didn't fix it and as you have said, resetting and replacing it has not worked... may downgrade to 4.3.5

  • by rezpower,

    rezpower rezpower Jan 24, 2012 12:35 PM in response to Sidney_69
    Level 1 (0 points)
    Jan 24, 2012 12:35 PM in response to Sidney_69

    I think I found the solution to this problem!

    Anyway it worked for me!

     

    Go to settings / general and then choose "spotlight search"

    Remove mail and voila! It's fixed :)

  • by blackjack.,

    blackjack. blackjack. Jan 24, 2012 1:04 PM in response to rezpower
    Level 1 (0 points)
    Jan 24, 2012 1:04 PM in response to rezpower

    Just did what you suggested & still froze, any other ideas??

  • by rezpower,

    rezpower rezpower Jan 24, 2012 1:35 PM in response to blackjack.
    Level 1 (0 points)
    Jan 24, 2012 1:35 PM in response to blackjack.

    You have to reboot after doing this. Plz try.

  • by EdiMC,

    EdiMC EdiMC Jan 24, 2012 5:43 PM in response to rezpower
    Level 1 (0 points)
    Jan 24, 2012 5:43 PM in response to rezpower

    Could this be the issue responsible for the "phantom usage time" and high battery drainage? !

  • by blackjack.,

    blackjack. blackjack. Jan 24, 2012 8:07 PM in response to rezpower
    Level 1 (0 points)
    Jan 24, 2012 8:07 PM in response to rezpower

    Still no good even after reboot. Try to fwd email to(40)recipients & halfway thru, it took me straight out of gmail application & back to icon menu. I'm thinking there could be insufficient memory with the iPhone, what do u think??

  • by c3nme,

    c3nme c3nme Jan 25, 2012 3:59 AM in response to rezpower
    Level 1 (0 points)
    Jan 25, 2012 3:59 AM in response to rezpower

    I can confirm as well that removing spotlight searching of email did not improve the situation.  I also rebooted the phone and the crashes occur after as well.

     

    I have also noticed that the mail app can be open with no interaction (not writing or reading an email -- like being in the list of messages in the inbox of my .mac account) and the app will crash and I'm back to the home screen.  This I have seen more than once and makes me think there could be a timing issue with something else happening in the background that may affect you when you're writing emails, but it may just crash on it's own as well.

     

    Has anyone else noticed this?

  • by EdiMC,

    EdiMC EdiMC Jan 25, 2012 5:17 AM in response to c3nme
    Level 1 (0 points)
    Jan 25, 2012 5:17 AM in response to c3nme

    Curiously, that doesn't happens with me.

    But I do have a long list of mobilemail crashes list in the "Diagnostics & Usage"...and high usage time! 

  • by Joel Goldes,

    Joel Goldes Joel Goldes Jan 28, 2012 5:28 AM in response to Mysticfm
    Level 1 (5 points)
    Jan 28, 2012 5:28 AM in response to Mysticfm

    Same issue for me:  was happening on my previous iPhone 4running ios5 which was replaced 3 weeks ago for a different issue, and the new one crashes the same way.  Lost several long emails I was composing in an urgent business situation and had to switch to my laptop.  Would love a solution, very frustrating....

  • by Joel Goldes,

    Joel Goldes Joel Goldes Jan 28, 2012 5:46 AM in response to Joel Goldes
    Level 1 (5 points)
    Jan 28, 2012 5:46 AM in response to Joel Goldes

    I removed Spotlight search and just typed a long test email successfully:  keeping my fingers crossed this fix holds....

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