Q: iOS5 Mail crashing

Me too.  I am blown away.  After upgrading to 5.1 on my iPhone 4S, I tested the **** out of the email program last night and today and it didn't crash once.  Amazing how Apple completely blew me off like some fringle element all this time....on all levels of technical support. All the headaches I had to endure, like exchanging the phone when it first started happening, restoring the phone, purging and re-entering mail accounts and living through constant email crashes.  It drove me nuts....especially when you compose a long email and the program crashes and you lose all the data, and it doesn't even save it as a draft......back to the home screen!  Finally....a big sigh of relief.......but I'm still cautious about it crashing again.......fingers crossed......but so far, so good........It's time to start testing my iPad2 and see how stable the email program is on that device!!!  Wish me luck!

I have just had my email crash today for the first time ever.  I was composing an email that had embedded graphics and it just crashed, screen went white then went to the home screen after about 10 seconds.  Continues to do that after 2 reboots.  Bizarre and annoying. 

Couple days now with 5.1 and all is working well.  Funny how large, publicly held companies don't want to admit that something is wrong for fair of backlash, criticism, competitors taking advantage, and g*d-forbid, the stock dropping.  Apple obviously doesn't remember when Intel had a division error in an old Pentium processor, and it caused havoc, even though the actual error was very minor.  Intel ended up replacing all processors, because they tried covering up the problem and it becaame a PR nightmare. It cost Intel millions and millions of dollars, and terrible publicity. (For those that remember this, can you believe that was almost 20 years ago?)

Toyota was also not very forthcoming in some stuck-accelerator problems that surfaced a year or so ago, and caused much more of a problem than if they just had a simple announcement and recall.  They were accused of a "cover-up".

It is absolutely ridiculous that Apple would rather conceal the problem than admit to it.  Intel and Toyota certainly have learned their lessons - one day it will be Apple's turn.

No joy here.  For a few days it was fine, but I have noticed that Mail has crashed a few times since the 5.1 upgrade.  In my case, all that is required is for mail to be open and it could be idle and then the home screen returns.  While it does seem the frequency had improved (even before 5.1) it does not appear that 5.1 was a cure for me.

I'm running an iPhone 4S still running / upgraded from factory install (I have not done a restore or anything on this yet).  Seems like I may have to consider that, or a call to Apple.

So... after the 5.1 upgrade, has anyone tried replying to a friend who has a Samsung Galaxy product? As you may recall there was a problem replying to Samsung Galaxy products that had a signature.

I have not tried a reply to a Samsung Galaxy, however, I have typed at least one lengthy email without any issues.  At this point, I am guardedly optimistic that iOS 5.1 (iPad 2) has solved the problem.  Anyone else think so?

I think it can be safely said that if you never had a problem running email under 4.x, and all you had was crash after crash after upgrading to 5.0 (without changing anything else), than 5.1 has a very good chance to solve your problem.  My advice is if you upgraded to 5.1 and you are still having email issues, then try the other recommendations in this thread. 

I am also having these problems since the 5.1 upgrade (only with my mail app though). I have tried deleting the account and setting it up all again. Works fine for a couple of days thn dies. Its got to the point where i have installed the Gmail app just so that i can definitely get any new mail since the mail app is randomly crashing.

I think that it could be a memory related issue though, it definitely sounds like it may be. I have looked at the logs on my iphone 4s and i have found the logs of exactly when my mail app crashed last time and apart from a whole load of other stuff, it basically says:

'Hardware Model:      iPhone4,1

OS Version:          iPhone OS 5.1 (9B179)

Kernel version:      Darwin Kernel Version 11.0.0: Wed Feb  1 23:17:34 PST 2012; root:xnu-1878.11.8~1/RELEASE_ARM_S5L8940X

Date:                2012-03-28 16:27:28 +0200

Exception Code:      0x8badf00d

Reason:              com.apple.mobilemail failed to resume in time

Elapsed total CPU time (seconds): 0.860 (user 0.860, system 0.000), 4% CPU

Elapsed application CPU time (seconds): 0.006, 0% CPU'

Looks like a memory issue to me, like its running out of memory and cant 'resume in time'. Also makes sense to be memory related as it only happens after a few days of working, as if the memory is building up and not being released properly or something.

I've just done a re-set (not a factory reset though, i doubt that will solve any issues since if this is a 5.1 issue how would that help!?). I'll make sure I always close the mail app properly after i use it, lets see if that helps. If it crashes again, then I will (for the sake of trying) try a factory reset.

Has anyone spoken to apple about this? do they acknowledge there is an issue?

By the way, just as a note, my mail app is NOT crashing when composing an email. It seems to crash when its checking for emails instead..

So, here's my deal. My new iPhone was delivered last week. I have had the phone crash back to the home screen when responding to texts (the shortest message that crashed was less than 10 characters), responding to emails, surfing on safari and when configuring my phone through the settings screen. Every time it crashes, I lose everything I have done.

This is beyond frustrating.  Again, brand new phone from Verizon.

My husband has the same phone, no problems.  So, is it likely the phone? Who knows.

I am running 5.1, using Cloud, email configured for sync with Yahoo and Microsoft Exchange for my gmail account (it's the only way to sync my Gmail contacts) and iTunes up and functional, syncing/sharing between my iPad & iPhone

My new iPad seems to be working A-OK. 

It isn't just email, it appears to be everything. I thought apple was supposed to be more stable.

Anyone else running into multiple programs crashing back to the home screen?

Yeah, just take it to an Apple store or Verizon store and have them replace the phone. Be sure to back up any important documents or data first.

Hi PuckKiller30,

as you can see from my posts I too have been having these issues. I took my phone on Monday to the app store and they said they had no idea..I even showed them the log files and it made them even more confused. Their only solution was to do a full restore via itunes.

So I agreed and they wiped out my phone and set it all up. So far so good.. (in fact it seems a little quicker than before..) but then again I only ever had this issue every few days. What they did tell me at the store is that if it ever happens again they would give me a brand new iphone right away, no questions asked (so at least thats a good thing). I'll see if this restore has any effect.

Considering yours is a brand new phone, i would ask them to give you a new one though.

By the way, syncing contacts via gmail is not great if you use contact photos. Gmail will resize your contact photos, makes them really small. What I did was sync with google, once i had all the contacts i removed the contacts sync from gmail and instead sync my contacts with icloud. This will keep the original size of the photos you use. The only problem with this is that if you add a new contact in google you wont have it on your phone so you would need to sync some other way.

In my case Mail started crashing just couple of days ago (iOS 5.1, iPod Touch 4th Gen). After some investigation it turned out that it crashes on signed mails (using self-signed certificate I've started to test). After removing those mails from the inbox (using laptop), iOS Mail stopped crashing.

Diagnostic info (accessible trough Settings) showed the thread running Security function was crashing. Earlier in this discussion there was a post with diagnostic info showing other function crashing, so mine is definitely not the only vector leading to iOS Mail crash (but still hopefully this info might help some).