Q: iOS5 Mail crashing

I am SO HAPPY that I'm not the only one that this is happening to!

I've also been to the Apple Store a week ago and they gave me a new iPhone 4S replacement.  I knew it was a software bug of some sort, not a hardware issue! I painstakingly spent the entire evening last night restoring my new Phone 4S and then did a sync....NOT from my last back-up......and that takes forever as if I was using an iPhone for the first time (I upgraded from a 3G.)

I am in the email program and writing a long message....and then just before I send it, the iPhone quits out of the email program and jumps back to the home screen AND DOES NOT SAVE WHAT I JUST WROTE AS A DRAFT. 

Also, before I did the big restore when all this started, the search feature would occasionally come up with no results......but I could reboot the phone and then it would work.  Also when using Siri sometimes and asking to please call a certain person, it would find the conact, say it's caling and then it immediately terminates the call. Then I have to go to recent on the phone and call the person manually.

Also, a few times I've made a phone call and the person could not hear me speak but I could hear them.....if we call each other back it works.  Could be an AT&T issue on that one.

Again, I love the new phone but it's very frustrating, especially that Apple Care keeps sending me down long roads of trials and tribulations and will not admit that there is a problem....and there apparantly IS.

Let's hope this bug gets fixed quickly.  I need to depend on sending email and don't want to waste any more time.....with re-typing a long email or getting nowhere with Apple Care.

HELP!!

Still crashing regularly for me and I've removed and re-created my account to no avail.

I am using pop3, but I don't think that's the underlying cause..

This is a fairly serious bug so I would assume apple are working their backsides out to get a quick update pushed out ASAP..

I turned on the automatic diagnostic reports to Apple, so now at least when it crashes (which is still many times a day) I can hope that a report is going somewhere, and maybe somebody will notice and decide to do something. I hope the rest of you will do the same, if you haven't already. I know there are potential privacy concerns, but I'm not too worried.

I have to say, I'm tempted to go back to my iPhone 3G. It wasn't as snappy, but it worked.

I have the same issues with the email. I am very disapointed with the new software IOS5.

Let's hope this bug gets fixed quickly.

My mail crashes whenever I save a draft and then reopen it. I can continue to type, but nothing more. Can't save or send at that point. Have to restart the iPad. Always have copied/pasted the "unsaved" email into notepad as a safety measure if it's long, but upon restarting the iPad and then reopening mail, after a few seconds the email I was working on shows up in its entirety and I am able to send it. Hmmmm.

Well, I personally am not experiencing this problem with either my iPhone 4S or my iPad 2, Both are running iOS5 and have the same Exchange and iCloud email accounts connected. However, my wife IS having a problem and it goes like this:

She never gets any push email. She'll open the mail app to check it and after about 5 seconds it crashes. After the mail app crashes and she returns to the home screen her new mail notificaiton sound chimes, then her mail app badge icon shows how many emails she has unread. She showed this problem to me today and says it has been going on since we tried to fix her previous email problem. Her previous email problem prevented her from recieving any push email or notifications of pushed email. She would have to manually open the mail app and then wait for it to download mail that was hours old. I deleted both her exchange gmail account and her new icloud account, rebooted the phone, added her two email accounts back.

This is a strange problem and one we can't figure out. In my research for a solution I found this thread and thought I'd chime in here to echo all the other folks who are having email difficulties with iOS5.

Worth noting we've tried not adding iCloud to her phone and at first it seems like all is well, but after a short while emails stop arriving.

Basically that's been my experience too I.e. I'm typing a draft, try to save it, buttons GREYED out, o more cheer until I power off and on. Only occasionally though like maybe one a dy, so only irritating as yet - unlike the hard crashes others in this thread have encountered.

So now if I have a big draft, I do it in iTextpad, then cut paste send.

Mike

aparmley79, I second your concerns.

I was having the exact same issue as your wife on my iPhone 4 with the update to iOS 5, yet my wife's phone receives push notifications flawlessly. We upgraded to 4S models a few days ago and I am still having Mail crashes and push failures while her's functions correctly.

I've removed all mail accounts then added them back in to no avail. My main mail account is set up as an Exchange account, as my mail is essentially a paid Gmail account (Google Apps for Business). This setup worked without a hitch for years until the iOS 5 update.

Hopefully these mail concerns get addressed quickly.

My iOS5 mail crash issue is this: When I reply (using Mail app connected to GMail through Exchange on iPhone) to an email sent by a specific GMail user, it will simply crash the Mail app and return to the Home screen. I can reply to all other recipients just fine, and I can send a new email to everybody just fine. It seems to only crash for me when replying to one specific GMail recipient. Not sure if this matters, but that one recipient sent me emails on her Galaxy S II on AT&T.

I just wanted to add a "me too".

I have a new iPhone 4 S, and mail keeps crashing left and right, when coming in from the lock screen, when switching into it, when replying, when checking mail...

I have 2 accounts, a work account and a gmail account, mail app crashes for both, even in the middle of replying, in which case the draft is not saved, which is specially annoying when typing a long reply.

As far as i know i have the crash log sending enabled, so i hope Apple can fix this issue soon, just on my phone there are close to 500 crash logs so it's not like they don't have information.

I'm having mail problems too on my iphone 4 running iOS 5. When I open the app it freezes. I have to close it down, double click the home button to open the 'multitask'/current running apps and close the mail one down. I then have to wait 10-20s, re-open the mail and then all works fine. I can't recall the app crashing mid email, although I do not write lengthy emails on my phone.

Out of interest does it only crash/freeze with certain email providers, or is it an app bug? I currently have hotmail and gmail synced with my iphone 4.

I am having the exact same issue (as aparmley79 details).

I removed all unused SMTP servers and that fixed it temporarily, but in the past few days the app has started crashing again.

It is driving me crazy, I really do hope that there's a fix for it soon from Apple.

I had the time to restore my 4S again yesterday. They key was to set it up as a new phone after restoring, rather than restoring from a backup. I wanted to try this as the problem carried over from my iPhone 4 to the new 4S (It began with the update to iOS 5).

Although rather time-consuming with rearranging apps and reentering settings, the restoration to a new phone appears to have solved the Mail crash. The crash must have been caused by corruption in my original iOS 5 update that carried over to the new phone by restoring from a backup.

My wife's 4S which was set up with a backup of her iPhone 4 has always worked flawlessly since the iOS 5 update and continues to do so. This seems to confirm the continual crashing on mine was caused by a corrupt update.

If you are desparate enough to spend the time, restore your phone and set it up as new.

Ignore my last post. Although things initially seemed better with my phone since restoring as new, mail is freezing and crashing continually yet again.

Let's hope the Cupertino crew are monitoring the crash logs and will have this fixed soon.

Yes, I did this too, last night, after a third trip to the Genius Bar. It didn't solve the probem for me either, unfortunately. Since I've already swapped phones, re-entered the settings, etc. the only thing left that I can think of is to go to AT&T and get them to give me a new SIM card, in case it's a defect in the SIM card that is causing the problems. It's the only thing that was constant across the two phones that were giving me trouble. Has anybody else tried that?