"video format is not supported by the iPad" after iOS5

After upgrading to iOS5, videos that had previously been loaded on my iPad will not load. iTunes returns an error: "the video format is not supported by the iPad"


There have been a lot of changes to my environment:


Moved from Mac OS 10.6.8 to Windows 7 64 bit


iTunes has been upgraded to 10.5.0.142


Upgraded (and I use the term loosely) to iOS5.

iPad 2, Windows 7

Posted on Oct 15, 2011 4:33 PM

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11 replies

Oct 15, 2011 9:21 PM in response to TomFromEvanston

Pardon me for top-posting, but the forum software keeps linking me back to the original post.


HuskieN, thanks for the reply.


Up until recently I have been a robust user of other applications, in addition to the 9 email accounts I monitor across 7 clients, I also use it for eBooks (Kindle and iBooks), twitter, music study (Amplitube, Guitar ToolKit), brainstorming (MindNode), Productivity(Pages, Numbers) etc.


But the primary use is for videos, professional training videos, music study and documentaries, and even just plain old entertainment (Sons of Anarchy). It's a mixture of handbrake-encoded DVD's that I own, downloaded. training videos (Tableau Software for example), and a few iTunes purchases.


After iOS5, my iPad's primary reason for existence is null.


Thank

Oct 16, 2011 7:28 AM in response to TomFromEvanston

The iTunes purchases should work on the iPad, not sure why they wouldn't.


Are you using Handbrake to convert into one of these formats?


[quote]Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format[/quote]

Oct 16, 2011 10:03 AM in response to HuskieN

I found a work-around.


It appears that files dragged directly from an external USB hard drive onto the iPad will not load. iTunes returns the message:


"Watchmen Ultimate Edition.m4v" was not copied because the video format is not supported by the iPad "Tom's iPad"


Now, I've been loading movies on my iPad this way since I got my very first iPad v1. I've done this under both Windows 7 and Mac OS 10, using a variety of hardware. It's always worked.


Late last night I discovered that if I copy the files onto my machines harddrive, then I am able to drag the movies directly onto the iPad to load them. It turns out I can also load these movies into my iTunes library.


I am not sure why things are working this way. As I said in my original post, a lot of my environment has changed:

  • New Laptop
  • New Operating Systems (Windows 7 64 bit)
  • New iPad OS (5)


What hasn't changed is:

  • The movies/videos themselves. They've all been loaded on both my previous iPad1 and this iPad (64GB ATT) at one point or another.
  • The USB drive.


My working theories are:

  • There's some weird kind of OS permissions error (the USB drive is NTFS)
  • The drive is returning the files too slow to iTunes, and iTunes is displaying a very misleading error message


It's a shame that I now have these extra steps. The reason I prefer to drag directly onto the iPad instead of loading onto my hard drive (or iTunes library) is that I run SSD's on my laptop (for my work), and that storage is expensive, so I can't have extra copies of movies sitting around on my hard drive.

Mar 28, 2012 12:54 PM in response to rikbarry

After updating to iOS5 I found that when attempting to use content encoded with H.264 at a resolution of 720x480i Main Profile, Level 3.1, AAC-LC 2.0 audio a failure occurs. iTunes reports that the content is not supported when attempting to load. However, if the content is switched to a resolution of 720x480P Main Profile, Level 3.1, AAC-LC 2.0 playback will work.

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"video format is not supported by the iPad" after iOS5

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