Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage on iPad and iPhone Explained and De-Mystified

Apple's much-anticipated iOS5 has a lot of cool features, one of which is the iMessage platform. What I've discovered is a lot of confusion among the masses on how this platform works. I, myself, have been confused on how to set this up so that I can maintain iMessage convos on both my iPad2 and iPhone. Last night, I set out to figure this all out and post my findings here. What I am about to outline has worked for me and I feel is the way Apple intended it to work. For good or bad, I don't plan to discuss the merits of how Apple has designed this platform. I am simply sharing what has worked for me.


In order for me to test my theories I used my iPad 2, iPhone 4S and my wife's iPad and iPhone 4. This allowed me to test the iMessage platform as if I were messaging one of my contacts who I know had installed iOS5 but theoretically doesn't live under my roof, so to speak. My example will center around my particular situation: someone who has both an iPad (or other non-iPhone device) and an iPhone 4S (or 4 or 3GS) AND wants to keep iMessage convos in sync across all my devices. After all, this is one of the main benefits of iMessage that Apple touts.


First and foremost, it is important to activate iMessage on all your iOS5 devices using the same Apple ID. This will "link" all your iOS5 devices in the Apple ecosystem and keep convos you initiate in sync across your iOS5 devices. Some of you may run into a situation like I did where our PRIMARY Apple ID is the one we use as a family to purchase music, apps, etc. In the case of iMessage, every family member should have their own unique Apple ID (a secondary ID to your primary ID) to use on their own iOS5 devices. This will keep all your iMessages separate and distinct from other family members' iMessage convos. The next important setting, and the one that causes a lot of confusion, is the "Receive At" setting. On your iPhone this is your cell phone number, by default. You will also want to add an e-mail address as another "Receive At" location. If you have an iPad or other non-iPhone iOS5 device, you will want to choose an e-mail address (on my devices my Apple ID is the same as my e-mail address I am using on the "Receive At" setting) as your "Receive At" setting. The important thing to note is that if you have both an iPhone and iPad (or any other non-iPhone device) you will want to use the same e-mail address on both devices. This will help keep your convos that others have initiated to you in sync across your iOS5 devices. Finally, the Caller ID is the next setting to consider. You have two options here: (1) your cell number, or (2) the e-mail address you entered in the step above. Your choice depends on how you want others to see your contact info and whether or not keeping convos in sync across your iOS5 devices is important. My example below will illustrate this.


EXAMPLE:

Keeping messages in sync across my devices is important so I have provided my Apple ID that I used above to all my contacts who use iOS5 devices and I have asked them to use this to iMessage me. This is the only way that an iMessage convo initiated by one of your contacts to you will stay in sync across all your iOS5 devices. If they use your cell number, then the iMessage convo will only show up on your iPhone. Even though the Apple ID you used to activate iMessage in the Apple ecosystem links your devices, a reply from your iPhone to an iMessage sent only to your cell phone will not "push" the reply to your non-iPhone device. Long story short, give all your iOS5 contacts the e-mail address you entered above in the "Receive At" setting and all your convos will stay in sync. This is very similar to the BlackBerry Messenger protocol and the PIN that BBM users need to provide other BBM users so they can message each other.

I commandeered my wife's iPad and iPhone and began sending iMessages back and forth between my and her devices. Step 1, I sent an iMessage from my iPad 2 to her cell number. Because I initiated the iMessage to my wife and my devices were both activated in the Apple ecosystem using my Apple ID, the convo appeared on both my iPad and iPhone but she received my iMessage on her iPhone but NOT her iPad. This is because her iPad is connected to the iMessage platform through her "Receive At" email address; there is no "link" between her iPhone cell number and her iPad. When she responded to my iMessage, the convo continued to appear only on her iPhone but appears on both my iPad 2 and iPhone. Step 2, I sent her an iMessage to her "Receive At" email address and she received the message on both her devices. As in the first scenario, the convo appears on both of my devices. At this point, because I used her "Receive At" email address, the convo is in sync on both of her devices. Here is an important tip: when you type in a contact name on the "To:" line of an iMessage, their available iMessage "Receive At" email addresses and cell phone number will appear with a little blue balloon next to them. The opposite of the above occurred when my wife initiated the iMessages to me as described in Step 1 and Step 2.


In summary:

First, make sure you activate iMessage on all your devices using your unique Apple ID. This links your devices in the Apple iMessage ecosystem. Second, choose a "Receive At" email address that you can provide to your contacts that use iOS5 so that convos that they initiate to you will be in sync across your iOS5 devices. Lastly, I recommend setting your Caller ID to your "Receive At" email address. This will prompt any users that don't have your "Receive At" email address to add it to their contacts. It may go without saying, but if your iOS5 contacts have multiple iOS5 devices and they are interested in keeping their convos in sync across their devices they will have to provide you their "Receive At" email address as their preferred iMessage contact.


Hope this helps.


iPad 2, iOS 5, iMessage on iPad 2 and iPhone 4S

Posted on Oct 15, 2011 6:26 PM

Reply
73 replies

Jan 27, 2012 9:41 AM in response to rbbcpa

Steve's mantra was "It just works". Well, iMessage syncing doesn't just work. I hope this does not foretell the future of Apple sans Steve. In any event, I have multiple IOS devices and the process you describe works fine within a controlled environment such as "my wife's phone or my kids' iPods". Try explaining this to a friend or acquaintance over the phone; not only does it place me in the role of tech-support, but there is such a thing as TMI....too much information. I do not want to provide my Apple ID to anyone. Period. And yes, dealing with multiple merged threads is a bizarre disconnected experience. Thank you for this tip, but until iMessage just works across all IOS devices seamlessly and securely I would not recommend this process because you are required to publish your Apple ID to those that may not have very secure platforms.

Feb 20, 2012 1:12 PM in response to Knishooz

Thank you for this tip, but until iMessage just works across all IOS devices seamlessly and securely I would not recommend this process because you are required to publish your Apple ID to those that may not have very secure platforms.

Well it worked seamlessly for me. I installed iMessage on my Macbook Pro and sent my daughter a message using her email address. She has both a Mac and an iPhone but received it on her Mac and was as surprised as I was how easily it worked. She'd never used iChat herself and neither of us had to give any Apple id's, we just sent the messages and that was it, iChat/iMessage was automatically used. I've since used my iPhone for it and, again, no Apple ID was necessary. It just works!! ;-)

Mar 2, 2012 9:31 AM in response to rbbcpa

thanks for this information. The problem is on my end, is that my wife gets all my texts on her iPhone. Texts between me and others. Why is that? We are both signed in under the same .me account. Does she/ I need to get a separate .me email to make sure all my texts are not ending up on her phone?


Also, I uninstalled iMessage and the problem continues. Hmmm

Mar 6, 2012 7:39 AM in response to nolanpaulstanley

nolanpaulstanley wrote:


thanks for this information. The problem is on my end, is that my wife gets all my texts on her iPhone. Texts between me and others. Why is that? We are both signed in under the same .me account.

iMessage sends to the email you are using. You are sending emails to yourself & since yoru widfe is using th esame email, she gets the same messages.

Yes, she needs to register her own email address/AppleID in iMessage.

Mar 21, 2012 2:13 PM in response to rbbcpa

This is a great post - but this entire process is entirely confusing.


I have a single Apple ID that I use to update my iPhone, my wife's iPhone - and now, a new iPad.


Before I sent a single message through the iPad, everything was working fine.


I sent one message to my wife last night - and she received it on her phone, as having come from HER (her name isn't even on the Apple ID account - it's only my information). Today, every single message I sent to her looked as if it were coming from her. When she sent me a message, I received absolutely no notification - BUT - her messages did show up on my phone. But in the conversation view, it appears as though I was the one sending the messages. It's confusing - but for example, she sent "I'm not getting messages from you" - and in MY conversation view, it looked like I sent that message to her.


I suppose I'll set up a separate Apple ID for her - but what will that mean for any apps that I purchased and installed on her phone?

Mar 21, 2012 2:44 PM in response to Jerry Fornal

The only solution that worked for me is to link your messages to a separate email account.


In settings, go to messages and receive at 2 addresses (your phone number 1-555-1212 etc, and your separate personal email account. Gmail works for me). So you will still get texts on phone that will only be linked to your phone number and your email. I suppose you can set up a separate, personal .me accounts but I didn't do that. You have to make sure your separate email (in my case, my gmail account) is varified through .me. I can't remember how to do that, but I think it's 'adding' accounts to your .me account or something, done through the .me site.


It is confusing and I'm hoping someone at apple is looking into this. I understand iMessage is a beta product but it seems weird that all your texts would be broadcast over different devices that someone in your family might have.

Mar 21, 2012 2:50 PM in response to Jerry Fornal

One more thing...you mentioned the concern of setting up a separate .me account (what happens to apps and things like that?). That's EXACTLY why I didn't set up a separate account. We have 2 iPhones, computers and apple tv. I thought it would get very confusing with separate IDs. So, try a separate email and see if that works for you. :)

Mar 21, 2012 4:33 PM in response to nolanpaulstanley

Awesome - thanks so much! That did the trick.


Phew - I was getting SO frustrated this afternoon not knowing what the heck was going on. The interesting thing is that everything worked just fine before I introduced the third iDevice into the mix (the iPad). Linking my wife to her own email account seems to have taken care of everything.


Such a simple thing - you'd figure there would be a better support page from Apple explaining this...


Out of the box - iMessages doesn't seem to "just work" - it definitely takes a little know-how to set up correctly...

Apr 5, 2012 8:36 PM in response to rbbcpa

I think I've got this figured out. The key is the fact that the iPad is not a phone and does not recognize your phone number. The iPad works on your Apple ID, and the caller ID on your phone has to be changed to the same thing. That's been covered. The biggest problem from then on is when your contacts send you a new message using your phone number. The iPad will not synch it because it has no way of knowing its your ID. I sent all the people on my list I know use iPhones a message and asked them from then on to only reply to THAT message, or to change their address books so they addressed messages to my apple ID and not the phone number. Now works perfectly. But as soon as someone sends me a MSG using the phone number it will break the thread and no longer synch.

Apr 10, 2012 4:08 PM in response to rbbcpa

I am still confused and I am not sure if the answers my question or not. My husband has and iphone 4, I have a 3GS. We both share the same itunes account to update our phones, download app, etc. Starting yesterday when I sent an imessage from my phone it came through with the e-mail address on our itunes account and it also showed up on his phone. How do I fix this?

iMessage on iPad and iPhone Explained and De-Mystified

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.