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iTunes cannot sync... apps installed on the iPhone could not be determined.

I am trying to activate an original iPhone. I keep running into issues (partially because the rest of the world is activating 4Gs phones). I would appreciate any help that is available.


I am working on a MacBook running OSX 10.5.8. My iTunes has been updated- 10.5.


I am currently getting a message- iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined. The iphone screen shows the usb cord/plug pointing to the itunes logo whether attached to a computer or not. And says slide for emergency use.


  • -I have restored to factory settings several times both from a previous backup and set up as new phone.
  • -I have even attempted to use another Mac and a family member's windows machine with similar results on all.
  • -I have uninstalled and reinstalled iTunes
  • -I have put the phone into the recovery mode and restored from there
  • -I have restarted both the computer and phone numerous times
  • -I have replace the SIM card with a new card from the provider
  • -I have received an email saying the phone was activated (and have called to verify with the service provider)


I'm sure there are other things I have tried as well that I am forgetting, as I have been at this now for about 3days. There have been times when I got nothing but a breif "accessing iTunes store" and then a white screen with the grey word iPhone in the middle. At least now I have the normal summary screen when clicking on the device. Unfortunately I am still getting an error "iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined." I am not attempting to sync apps, just sync the phone to get a current/clean backup. I will want to sync the apps, just haven't been able to get that far.


By the way, prior to starting this process the iphone worked perfectly- no issues. This just seems to have become an issue when I attempted to restore to factory settings for a clean start with the new line.


This is the furthest I have been able to get in the process. I really need to get this up and running soon as I will need the phone for the work week.


Please help!

Posted on Oct 15, 2011 6:52 PM

Reply
240 replies

Jan 12, 2012 5:32 AM in response to Chaoscrdntr13

I found a solution to this problem that may work for some of you. In my case I am using an iPad, but that shouldn't make much of a difference. After attempting some of the other suggestions in this thread with no success, I decided to take a look at some of the simpler reasons my sync might be failing and what might be different this time. Normally I sync with the Apple supplied USB sync cable, however I had just recently charged my iPad on my Apple iPad dock. My iPad dock is plugged in using Griffin's extended length USB sync cable and I realized that I had never synced with that cable before, I only use it for charging. For the record, I'm not sure if I've ever synced with the iPad dock either, but I'll try that later to see if it causes any issues. Anyway, I decided to see if that might have something to do with it, so I grabbed my Apple USB cable, plugged it in, and immediately my iPad ran through a full sync perfectly. You may or may not be using a third party cable or dock, but if you are, try just using the Apple USB cable. If you are using the Apple USB cable, consider picking up another one from Apple, or borrowing one from a friend to see if there might be a problem with your cable. They tend to get flexed pretty bad and there may be a loose connection that is still allowing the device to be recognized, but not allowing data to flow properly. Hope that helps someone.

Jan 13, 2012 10:38 AM in response to W Buchanan

Wow this has helped, I did what W Buchanan said and it was PERFECT! Never even thought of that!

W Buchanan wrote:


Confirmed!


I was getting the same error message. After reading your post, I updated all my apps in iTunes. Sync worked as normal after that. Now we'll have to see if this happens again when other apps are updated.


Thanks, jp_ofarrell!

Jan 15, 2012 4:53 PM in response to Chaoscrdntr13

All I did was delete Words with Friends Free! I saw that every time I synced, it ended up giving me the dreaded message we've all been getting right as it was at "Syncing Words Free". I deleted it - and did not reinstall it!!! - restarted my iphone, did the windows device manager thing from the control panel, restarted itunes, and now the problem is solved!! shame on you, zynga people for corrupting my iphone with buggy programs.

Hope this helps!

Feb 25, 2012 12:26 AM in response to iluvjensen1

Hi,


This issue has happened to me a couple of times on my iPad and, after many hours of trying different solutions and much frustration, I have today narrowed it down to the auto download option in Store under Settings. Once these have all been switched to Off, try syncing again.


Using Apple proprietary cables also seems to be a factor...


Hope this helps

Mar 12, 2012 9:26 PM in response to pwrrangerdanger

Completely force quitting iTunes from the dock and reopening it seemed to fix the issue for me. I had not noticed that my phone had not been backing up over wi-fi for over two weeks... I saw the sync symbol on the top of my iPhone and assumed it was working. I leave my laptop on pretty much 24/7 and I had not used iTunes for awhile. I brought it up today to update the software on my iPhone and, low and behold, I discovered my phone had not synced in some time. But, in the end, force quitting iTunes and restarting it seems to have cleared up the issue.

iTunes cannot sync... apps installed on the iPhone could not be determined.

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