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iTunes cannot sync... apps installed on the iPhone could not be determined.

I am trying to activate an original iPhone. I keep running into issues (partially because the rest of the world is activating 4Gs phones). I would appreciate any help that is available.


I am working on a MacBook running OSX 10.5.8. My iTunes has been updated- 10.5.


I am currently getting a message- iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined. The iphone screen shows the usb cord/plug pointing to the itunes logo whether attached to a computer or not. And says slide for emergency use.


  • -I have restored to factory settings several times both from a previous backup and set up as new phone.
  • -I have even attempted to use another Mac and a family member's windows machine with similar results on all.
  • -I have uninstalled and reinstalled iTunes
  • -I have put the phone into the recovery mode and restored from there
  • -I have restarted both the computer and phone numerous times
  • -I have replace the SIM card with a new card from the provider
  • -I have received an email saying the phone was activated (and have called to verify with the service provider)


I'm sure there are other things I have tried as well that I am forgetting, as I have been at this now for about 3days. There have been times when I got nothing but a breif "accessing iTunes store" and then a white screen with the grey word iPhone in the middle. At least now I have the normal summary screen when clicking on the device. Unfortunately I am still getting an error "iTunes cannot sync apps to the iPhone “MRL iphone” because the apps installed on the iPhone could not be determined." I am not attempting to sync apps, just sync the phone to get a current/clean backup. I will want to sync the apps, just haven't been able to get that far.


By the way, prior to starting this process the iphone worked perfectly- no issues. This just seems to have become an issue when I attempted to restore to factory settings for a clean start with the new line.


This is the furthest I have been able to get in the process. I really need to get this up and running soon as I will need the phone for the work week.


Please help!

Posted on Oct 15, 2011 6:52 PM

Reply
240 replies

Jul 7, 2012 7:15 PM in response to Chaoscrdntr13

Hi everybody,

I've been having this exact same issue, and all the posts I've seen have done nothing. I have an iPod touch 4g and iPad 3 wifi with iOS 6 beta. The solution is actually pretty simple. First, unplug your device, and then quit iTunes. Next go into the finder and click go in the top bar. Hold down the option key and then click Library. Then navigate down to the folder labled iTunes. Double click on the folder and select all of the files. Delete the files and empty the trash. This will not change any preferences. It will simply cause iTunes to repopulate the apps to be synced. Then go to http://www.apple.com/itunes/download/ and download iTunes. Do this even if iTunes is completely up to date. Reinstall iTunes then. Open iTunes when completed and plug in your iOS device. Then it should sync.

Jul 15, 2012 8:04 AM in response to alexfrompittsburgh

Hi Everyone,

I have the same issue on my iphone4s, ipad3 & my wifes iphone4, i have tryed all the diferent ways to try and fix this proble but to no avail, I went to the apple store and sat at the genius bar for 3 hours and they couldnt even get it to work.


Im running IOS6 on my iphone4s, and IOS5.1.1 on the ipad3 & wifes iphone4 also im running iTunes 10.6.3 on OSX Lion 10.7.4.


I have completely removed itunes and all the plist file for it ect and done a complete reinstall of itunes with a new library and still get the same stupid message.


I think its about time apple did something about this problem as more and more people are posting the same issue.


Regards,

uk_rules_ok

Aug 4, 2012 10:23 PM in response to Chaoscrdntr13

I kept on getting the "can't determine apps to sync"


I tried "transfering apps from iphone" and I noticed that it would only transfer one app at a time before stopping. When I synced, I got the "can't determine apps to sync" screen again.


I quit iTunes, restarted and transferred the next purchase.

I rinsed and repeated until the apps total in itunes did not increase any more.

I was then able to sync.

Aug 11, 2012 11:27 PM in response to Chaoscrdntr13

Same "iTunes cannot sync apps to the iPhone" error. The problem for me was that I had previously stopped a transfer of iPhone purchases back to iTunes.


The solution was to transfer an old app from iTunes to the iPhone. Then quit iTunes and unplug (probably unecessary but do it anyway) and let iTunes do it's auto sync with the iPhone and it should do a "Transferring purchases from "iPhone name" .." That's it.


You'll have to use an old app from iTunes that you know hasn't been updated in a long time so that you can update it on the iPhone and transfer it back to iTunes.

Aug 18, 2012 10:14 AM in response to Chaoscrdntr13

I too had the problem where iTunes says it cannot determine the apps and the sync fails. I changed the preference to download purchases from the iPhone. When I would try to sync, iTunes would download some of the apps and then the sync would fail again. I kept doing this (5 times) and I noticed that a different set of applications would be downloaded. Eventually, iTunes didn't try to download anymore apps and the sync finished properly.

Aug 22, 2012 6:53 PM in response to kimmbo

I'm having this problem too. I made sure that all of my apps on my phone and on my iTunes are up to date. I restarted iTunes several times. I turned off my phone and back on again. One time it said it was missing a paired record, but usually I get the apps could not be determined error.



I've also got "sync session failed to start". It's plugged into my computer while I have been trying these.


I'm very fustrated.

iTunes cannot sync... apps installed on the iPhone could not be determined.

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