refund for extra iCloud storage

Hooray!!! I finally got the information on how to get a refund within 15 days for icloud storage upgrade!

Just call 1-800-MYIPHONE

Your call will initially be handled by a first level technical person, but he will have to refer you to a senior advisor because they are the only ones who can issue a refund.

Once you have a senior advisor on the phone, he will ask for your Apple ID, last 4 of your credit card or a security question, and then issue a refund IMMEDIATELY.

Good luck.

Thanks, will try in the morning :)

if i had purchased the same from my India App store than which number am i supposed to call for getting refund for my I cloud recent purchase

Thank you so much! I just called and got someone, the 2nd person just as you mentioned in your post who authorized and processed the refund. Man what an "adventure". Apple makes purchasing and using their machines easy and user friendly, but certainly not on getting a refund! Nonetheless glad I found your post and thank you again!

Thanks you are the best!

I too just tried the number that you posted. I was first told that I would have to email itunes for a refund but after a few minutes of talking they said they would try to take care of it. I was then put on hold for just a couple of minutes and talked to a supervisor who reversed the charge while I was still on the phone. Thanks so much for the info!!

wow! thanks for posting that number. The experience was quite painless AFTER finding your post 🙂

Thank you Julia22 I will try this tomorrow.

I am relatively new to Ipad and completely new to icloud. I bought the latest one recently for educational purposes for my special needs daughter. I spent $20 first and then another $40 and none of this stopped the pop up messages about not having enough icloud storage.

Took me some time to realize (yes, THAT long and THAT much$$) that I could just live with the 5GB of free storage. Following Julia22's post (thank you, by the way) I called that number, apple person asked a series of questions for id purposes then asked the reason for my call, after explaining he put me on hold and came back saying it needed to be handle by refund department. He also said that someone was going to give me a call in 48 hours or less. I made the phone call on a Saturday night. Let's see what happens.

Thank you, I called the Apple Care service and I was put through and the agent took care of it immediately. Wish these had been available on the web site where to call and would of avoided the run around and the 2 hours f frustration I went through.

I called the number and was told they don't do that. They referred me to a web page that doesn't show where to cancel. I'm still trying and getting very frustrated.

As far as I understand, if you are requesting the refund within 15 days of purchase it should be fine. Sometimes it may take some extra steps. Did you try the online form request for refund? That could help too. I believe julia22 has a post with instructions about it. Hope this helps even if a bit. Happy New Year!

Hi Julia22

Bases on your input, I have 2 questions :

1. May I know do u receive a partial or a refund pls? (I intend to upgrade to an additional 50GB iCloud storage which cost $100 per year. So I am wondering will I get a refund all the years to come, of course I ring the second level Apple Customer Service)

2. Is the refund made to the credit card which you originally used to make the upgrade pls? And is there any service fee being deducted by Apple or your ceedit card company for this refund exercise please?

Thank you,

David Khor

david.khor@shell.com

I am in the UK

if you are in England call: 0844 209 0611

I just spoke to very helpful advisor who refunded by 2 x purchases of unneeded icloud storage!

its NOT helpful trying to find it on the website at all

when you call it will suggest you need to pay £25 to purchase a "help call", unless you already have an agreement. Just say "i have" when it asks you and you go straight through.

honestly, i complained it was not easy to find on their website and that a whole community of the customers are struggling to work it out. i spoke with a SENIOR advisor and she was really lovely and very helpful.

good luck!