iPhone 4S dropping network and data at random

Hi,


I've been using an iPhone 4 on a Vodafone contract for the past 16 month and just bought an iPhone 4S direct from Apple. It arrived on Friday morning and I got it set up correctly as far as I can tell.


When I first turn it on, it works lovely and exactly as I would expect, able to make calls, send texts and access the internet via the cellular network. However, at what appears to be random, the network will disappear (no bars of signal) stopping me making calls and texts, but still allowing me to access the internet. Sometimes, the Internet goes, but I can still make calls and texts. Other times, everything is gone and I get "No Signal" where it normally says Vodafone UK.


So when trying to fix this problem after it's noticed, I try putting it into Airplane mode and back out. The phone scans for a network and goes back to the same state as before I tried this fix. I have tried resetting network settings, but this doesn't change anything. The only thing that actually fixes it temporarily is turning the phone right off and back on again.


At this stage I assume this is a bug with the software, but I wondered if anyone else is experiencing anything like this? If no one is, I will take it up with Apple, but I don't really want to do that as I love the new phone so much!!


Cheers, Stuart

iMac (late 2009), Mac OS X (10.6.3), 27" i7 Quad-Core, 4GB RAM, 1TB HDD

Posted on Oct 16, 2011 2:53 AM

Reply
1,022 replies

Dec 31, 2011 1:37 AM in response to 8Honza

Just to clarify it again for everyone:


If your network drops and you get constantly Invalid SIM, SIM failure message or your cell reception bars drop without any reason:


  1. Try to restore to version 9A406 (http://support.apple.com/kb/TS4148)
  2. If this does not help (it helps only to some phones and some SIM cards - I want to make this clear, I am one of those frustrated) try to get a 128K SIM card from your provider (http://www.ehow.com/info_12168797_64-k-sim-card-vs-128-k-sim.html)
  3. If this does not help or your provider doesn't have/support 128K SIM cards (again its my case and there are people here where 128K SIM did not help) return your phone and get a new one, or wait for 5.1. to see if this issue gets fixed.


Note:


  • In my case 9A406 is totally unusable, network drops and SIM card issues were so several that I had to restore my phone back to 9A405 so I can at least use it occassionaly. At this time it is pretty expensive iPod docked in a docking stations and I am back by my older BlackBerry device.
  • Try to call Apple support, if you followed those steps above it will not help 🙂, but it might decrease your frustration for a while. Apple Support does not know when iOS 5.1. will be released - they get the notification exactly at the same time like its published to web (iOS releases are done by other Apple departments and its a common practice).
  • There are as well reported cases where exchange of iPhone did not help - it might be that those guys did get an iPhone from a same batch, or its a combination of SIM&Phone errors. In that case if this issue would not be resolved within 5.1. get your money back and get some other phone - there are plenty of enough cool ones on a market now.

Jan 1, 2012 6:53 AM in response to unicohijo86

Hi Scott,


it says 5.0.1. (9A406). I aleady did restore , it was working all right for some time but then it dropped again and I still loose signal... 😟


Scott, I have read your step-by-step tutorial, seems that you know what you talking about. Do you have any clue what might solve my problem? Since my current version is 9A406, it is useless to do another restore, isnt it?

Jan 1, 2012 12:28 PM in response to unicohijo86

Hi Scott,


Very good Step-by-Step tutorial, unfortunelly it did not work for me 😟 I'm using 5.0.1 (9A406) with iPhone model MD257E. I have tried everything I read in this forum and still have the Invalid SIM or SIM Error issue, I think the only solution for me is to be patient and wait for an uptade or exchange my phone with the carrier company.


Thanks for the tutorial, very nicely done.

Francisco

Jan 1, 2012 2:03 PM in response to 8Honza

I know, is really annoying and if is wasn't that I did transfer my phone calls to another mobile I have from work, believe me I will exchange my phone right away. I use data instead SMS, so I can manage between wi-fi or restarting my iPhone. Another reason why I haven't return my phone is because they will probably give me a refurbished one. I know is a stupid reason, because it is a working phone, but I think is part of my neurotic behavior. 😝

Jan 1, 2012 2:39 PM in response to 8Honza

Hi 8Honza - it's probably a good idea to replace your phone but then when you do, try to have your phone activated right there in the store. That way you'll know right away if the replacement is good or also problematic. My iPhone 4S showed the "No Sim" problem on the first day of activation, which I did at home. I did try to have my phone repalced as well but guess what, they ran out of stocks. Did you manually update to 9A406 or did your phone come with than version installed already?

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iPhone 4S dropping network and data at random

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