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iPhone 4S dropping network and data at random

Hi,


I've been using an iPhone 4 on a Vodafone contract for the past 16 month and just bought an iPhone 4S direct from Apple. It arrived on Friday morning and I got it set up correctly as far as I can tell.


When I first turn it on, it works lovely and exactly as I would expect, able to make calls, send texts and access the internet via the cellular network. However, at what appears to be random, the network will disappear (no bars of signal) stopping me making calls and texts, but still allowing me to access the internet. Sometimes, the Internet goes, but I can still make calls and texts. Other times, everything is gone and I get "No Signal" where it normally says Vodafone UK.


So when trying to fix this problem after it's noticed, I try putting it into Airplane mode and back out. The phone scans for a network and goes back to the same state as before I tried this fix. I have tried resetting network settings, but this doesn't change anything. The only thing that actually fixes it temporarily is turning the phone right off and back on again.


At this stage I assume this is a bug with the software, but I wondered if anyone else is experiencing anything like this? If no one is, I will take it up with Apple, but I don't really want to do that as I love the new phone so much!!


Cheers, Stuart

iMac (late 2009), Mac OS X (10.6.3), 27" i7 Quad-Core, 4GB RAM, 1TB HDD

Posted on Oct 16, 2011 2:53 AM

Reply
1,022 replies

Mar 8, 2012 5:00 AM in response to Stuart Mchattie

I have updated to ios 5.1 this morning and its almost 8 hours already that i haven't got the "no service" error except when i tried to switch from automatic network detection to manual unlike before where-in within 2 minutes after restarting, resetting network settings, the "no service" message come right away. Hopefully this really solved the issue, will monitor tomorrow morning if i will not see the "invalid sim" message. will continue monitoring and will share whatever the outcome is... for 8 hours so far, my iphone worked as it should - a phone, unlike in the past month where it was an expensive ipod touch 4s.

Mar 8, 2012 1:19 PM in response to remyanz

As i said and promissed to see the change 2 weeks ago no need to replace your phones just update to ios 5.1 you will get long battery life with 3G off and you will get amazing network with no problems check my old posts 2 weeks ago when i got 5.1 B3 and some guys here keep saying replace the phone it's hardware failure the truth it's not just the ios 5.0.1 had modem driver issue with the phones hardware any ways all problems fixed now enjoy your 4S phones guys .

Mar 8, 2012 1:33 PM in response to sufiancobra

Almost 3 weeks with ios 5.1B3

0 invalid sim issues

0 call drops

0 network problems

200% more battery life


and now using the last new 5.1 full version i got the camera shortcut in the locked screen this is the only new change coz i had 5.1b3 since few weeks and all my problems fixed .


here is some tips if you still get the problem after the update to 5.1

-Don't update your phones from setting system update tab use itunes to backup your phones then download and install the whole new ios 5.1 702mb not only 100mb that you got in phone update then restore your data and everything will be ok.

here is my battery life print screen image with 3G off and wifi on below

User uploaded file

Mar 8, 2012 1:39 PM in response to Zakarya

well, ios 5.1 solved some of my problems. i am sorry to see that it didn't solve at least some of yours..

i have bad reception in my home, and with this update i am now able turn off 3g, and because of that i have at home full bar signal for the first time ever.. when i am at home i turn on wi fi and i'm using my home network for internet connection.. when i go to the city, i turn on 3g and there i have normally good reception..

as i say some of my problems are solved, but not all- i still have pure battery life. i think, in your case, you should go to apple store and change your device for new one.

Mar 9, 2012 9:09 AM in response to Stuart Mchattie

Hi everyone,


I had the same issues (no service, battery life issue, invalid sim, network searching etc..). my iPhone 4s was purchased from Saudi Arabia. and i have faced the same issues discussed in the post. last week i hav updated my ios. (5.1) now all of my issues have been solved.


So i advice dont do restore, dnt do change ur sim cards .... just try with new ios 5.1

Mar 12, 2012 3:19 AM in response to Ameerali

Yo!


Threads have gone more quiet after iOS 5.1?

So, does the 5.1 update really fix the "call failed/call failure/no service/searching"?


I have been waiting, and I've hoped that the iOS 5.1 actually fixed thos issues!

After the update, I've god two "call failed/call failure/no service/searching"...


So I guess it's hardware fault anyway!

Have to send it back to Apple, again... to receive my 3rd iPhone 4S.


Apple, we love you!

Mar 12, 2012 5:08 AM in response to Stuart Mchattie

Hi KenCreative,


Here you can find your date of manufacture : http://www.chipmunk.nl/klantenservice/applemodel.html/


Type your serial number and you will have this information and other. Example for my iPhone :


Serial number: .................

Name: iPhone 4S

Model: iphone_4S

Group1: iPhone

Group2:

Generation: 6

ModelCode: iphone_4S

Machine Model: iPhone4,1

Model introduced: 2011

Production year: 2012

Production week: 2 (January)

introduced test: GOED

CPU speed: 800MHz

Family name: Become a pro user to see this information. (sorry)

Screen size: 3.5 inch

Screen resolution: 960x640 pixels

Colour: Black

Capacity: 16GB

Factory: C9 (China)

Mar 26, 2012 4:51 AM in response to KenCreative

Well it does seem to have gone quiet around since the iOS 5.1 release however myself and around 10 or my fellow employees are all still having the Call Failed/No Service problems. Battery life still appalling.


It seems that Apple's official solution is to update to iOS 5.1:

http://support.apple.com/kb/TS4148?viewlocale=en_US&locale=en_US


However, it has not helped me or 10 collegues so I can only assume that this is truly a hardware issue for some people. I'm going to send back the 11 affected phones in my company and hope this resolves the problem. What a crappy hassle this phone has been.

iPhone 4S dropping network and data at random

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