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iPhone 4S dropping network and data at random

Hi,


I've been using an iPhone 4 on a Vodafone contract for the past 16 month and just bought an iPhone 4S direct from Apple. It arrived on Friday morning and I got it set up correctly as far as I can tell.


When I first turn it on, it works lovely and exactly as I would expect, able to make calls, send texts and access the internet via the cellular network. However, at what appears to be random, the network will disappear (no bars of signal) stopping me making calls and texts, but still allowing me to access the internet. Sometimes, the Internet goes, but I can still make calls and texts. Other times, everything is gone and I get "No Signal" where it normally says Vodafone UK.


So when trying to fix this problem after it's noticed, I try putting it into Airplane mode and back out. The phone scans for a network and goes back to the same state as before I tried this fix. I have tried resetting network settings, but this doesn't change anything. The only thing that actually fixes it temporarily is turning the phone right off and back on again.


At this stage I assume this is a bug with the software, but I wondered if anyone else is experiencing anything like this? If no one is, I will take it up with Apple, but I don't really want to do that as I love the new phone so much!!


Cheers, Stuart

iMac (late 2009), Mac OS X (10.6.3), 27" i7 Quad-Core, 4GB RAM, 1TB HDD

Posted on Oct 16, 2011 2:53 AM

Reply
1,022 replies

Apr 30, 2012 1:03 AM in response to dr.shovik

Dr. Shovik,


Since the problem is solved as soon as you turn cellular data off I would presume it is a network issue. You can confirm it by setting the network selection to manual. If you get multiple alerts for network drop then it is definitely a network issue.


In Kolkata the airtel 3G services are provided by Vodafone. When I tried a vodafone SIM all the problems went away. After upgrading the software to 5.1 using an airtel sim I see that in 3G mode the phone shows Vodafone while in other modes it shows Airtel.


If you have iOS 5.1 you will see that the phone switches network providers between Airtel and Vodafone if you switch 3G Off/On. At that time you can see that it drops the network for a couple of seconds while it registers on Vodafone. It is this switch between 3G and 2G between two different providers that is the real cause and is probably caused due to some network sharing issue.


It is not which one is better but rather which provider has the 3G towers in your areas.

Jun 4, 2012 11:29 PM in response to Stuart Mchattie

I have been reading through these posts and wanted to address the Canadian problems with the iPhone 4S, or at least those experienced by myself and several hundred Real Estate Agents on Vancouver Island. I was a strong supporter of Blackberry Devices because of their excellent signal strength, QWERTY keyboard and overall reslilience to drops and bumps. I am a huge Apple fan for so many reasons and began questioning why on earth I was still using a Blackberry when I was such an avid Apple fan, so I made the switch to an iPhone 4S on the Rogers 3G network. Living in Victoria BC presents a number of challenges for our Network Providers, first and foremost is the proximity to the US and there strongly broadcast cell signals (I often roam into the US while sitting in living room). That said, my Blackberry rarely dropped calls and when it did clearly displayed less than 1 bar signal strength. Switching to the iPhone 4S on Rogers has made me into a bit of an iPhone 4S troubleshooting expert along with these amazing forums. I have followed every recommendation on this forum, including the replacing of SIM cards. I have turned on, shut off, reset, reconfigured and reinstalled everything on my first iPhone 4S, with no luck. As a matter of fact, my first iPhone 4S would only hold a charge for 4 hours. Rogers replaced the phone and the next phone held a charge fine....you just could not make a phone call with it. You could send and receive text messages and emails, but no or little voice coverage. The phone showed 3-5 bars of coverage and yet, the "Call Failed" warning came up constantly. Several calls to Rogers Tech support lead me to the realization that it was not a network problem. I still have a blackberry on the sane network that works just fine in the same zone my iPhone 4S cannot make a call in.

After a week of troubleshooting with Rogers I called Apple Tech Support and made them aware of the full body of Troubleshooting measures I undertook. The Apple people were fantastic and within 24 hours I had a brand new (Possibly refurbished) iPhone 4S in hand. It also dropps calls and displays the dreaded, "Call Failed" message frequently, although less frequently than the handset it replaced.

The Softwarre build is iOS 5.1.1 and the SIM is brand new.

I have found that the way to limit dropped calls and the, "Call Failed" message is to disable "Automatic" network acquisition in the Settings. Switching to 2G only is like talking on a walkie-talkie and does not dramatically decrease the lost calls, so I do not think this is a viable solution.

My iPhone 4S is in non-metallic thin plastic case so I do not have to worry about the much talked about, "Antenna Short". I find that the majority of my dropped calls happen when not moving so I am assuming that the antenna that the phone uses coupled wih the software limits the useable bandwidth to such an extent that the call can not be completed despite a strong signal. I have experienced several, "Call Failed" warnings despite a signal strength readign of 3+

Solution, choose your provider wisely. Although the 3G signal may be strong, the available bandwidth for your iPhone 4S to lock into and use effectively may be limited. I tend to agree with several other posters in so much as that in Apple's attempt to secure the phone they have dramatically limited it's use.



Apple I love you! iPhone 4S.....we are quickly drifting apart .....


If asked, "Would I purchase an iPhone 4S again? " at this point I would have to say no, at least not to talk on. As a text/email/mulitmedia centre...yes definately. As a phone, NO!


Apple, please work on a fix for this wonderful device, millions of users are counting on you!

Jun 23, 2012 12:43 AM in response to Stuart Mchattie

I have related my troubles elsewhere in this forum. Don't know what thread it was, could probably search my user name if interested. (Am I the only one that finds this forum really really complicated to find answers to like problems that are actually grouped together??)


Anyway, thought I'd add to this discussion because it's more recent than others I've read. I have had many of the same phone network problems with my 4s. I am living in Thailand but purchased my phone in the USA. It's a 64 MB Apple-unlocked GSM for (supposedly) using on GSM networks anywhere, such as what we've got here in Thailand.


My original phone provider here was AIS, which is Thailand's #1 phone service provider. My old iPhone 3G was on that network and I never had any issues whatsoever with them before. In fact, I still have the 3G and still use it on that network without a problem.


When I bought the new 4s, I went to AIS for a new micro-sim which allowed me to keep my same phone number as my old phone since I've had it for six years now. At the AIS shop after setting up the micro-sim it was fine. Once I got it home, I had the "no signal" message on the phone. And was unable to connect to AIS at all. Next day I went back to them and they set me up with a new sim and a dual sim deal where I could use the two phones on the same number. The difference being that I could only use one at a time by activating that specific phone's sim as needed at that time. And of course, my 3G had the larger sim and the 4s the micro.


The 3G had, and to this day has, no problems, good reception, 4 - 5 bars. But the 4s had the same "no signal" message all the time. At times when I was away from my home, I would get a signal on the 4s, but at home it was a no-go. Of course I considered there was a signal issue in my area from AIS. But then why would the 3G have constant 4 - 5 bar signals??


After dealing with swapping the two phones for a week or two, I went to another phone provider with my problem. DTAC is the #2 company here, and I was willing to change if my problems were solved using their service. Well, after they set me up with their DTAC sim, I had a strong 4 - 5 bar signal, but I knew trying it at home would be the test. When I got home, I was happily surprised to see a signal there. It was weaker, 2 - (sometimes) 4 bars, but at least there was a signal!


I called a friend to test it out, and he told me that my voice was breaking up and he couldn't hear me most of the time. All the while I was showing 2 - 4 bars signal strength. And, when I'm away from my home, there seems to be no problem at all, which I find very strange. It suggested a reception problem at my home area, even though I was showing what should be an adequate signal strength. But all the while my old 3G (still using AIS) was absolutely fine.


I've tried every tip and trick related in this thread. I tried the 'turn off 3G' thing (which when I did I totally lost my signal!), I tried the 'show caller ID' thing (which for some reason will show it's ON, and sometimes show it's OFF) and it doesn't seem to matter either way. I've re-set the network, re-set the phone, updated to iOS 5.1 and all to no avail.


Beyond the obvious frustrations of buying a $850 phone that's crap, it is even more maddening that Apple has neither fixed the problem - or even acknowledged that there is (or isn't?) one! What kind of company can treat customers that way and stay successful??


Anyhow, that's my story. And I may have omitted or forgotten to relate some specifics here, but feel free to post a reply or question in response. I am NOT happy with Apple right now, and their stuff was something I always heartily recommended to friends and colleagues in the past. If this doesn't get resolved soon, I will trash both the phone and my new MacBook and buy another mfr's product just for spite! And I have a sneaking suspicion that the ultimate fix for all our 4s problems, will be that we'll have to purchase a new iPhone 5 when that's out! Grrrrr!!!!

Jun 24, 2012 5:06 AM in response to v rex

I have had similar trouble with IP4S in China continuosly losing signal every few mins or so. Apple didn't have a clue and changed the phone twice but prob still exists. After reading on here that many others have had or have the same trouble I tried disabling in settings - network selection from auto to manual and then selected whichever carrier didn't drop out in my area and this worked. however, when you move say 10 miles into a different carriers area you need to select that one otherwise the signal disapears. All in all it is a rudimentary cure but not ideal and how Apple can sell IP for £500 and it doesn't work properly I don't know.My I4 never had this fault nor does my trusty Nokia which I'm sure would work on the moon!

Jun 26, 2012 8:35 PM in response to Stuart Mchattie

Some additional info I've noticed of late. Since I had seen mention of it here, I occasionally check the "Show My Caller ID" part in the phone's settings menu. Many times it shows that it is off. When I turn the feature on, and check back again later, if will show it is off again. Rinse, repeat...


I don't know what this means in the overall scheme of these problems, if it means anything at all, but seems a bit strange to me. Is it related to the carrier, the signal problems, or an iOS-caused glitch?

Jul 9, 2012 1:26 PM in response to Stuart Mchattie

I found the data drop fix for factory unlocked iPhones running OS 5.1.1! After spending hours on the phone with Apple and my carrier and following all their instructions nothing worked. I was still dropping data many times through out the day despite having full bars. After much trouble shooting here is what worked for me on my Factory Unlocked iPhone 4s running on T-Mobile. In Settings go to GENERAL-->NETWORK--> and turn off ENABLE 3G. I did this a week ago and I have not had an issue with dropped data since. Why does this work? In the 5.1.1 update one of the changes that was made is that Apple thought it would be cool to have 3G turn on by default everytime the phone restarts (even if you turn 3G off manually). My assumption is that if 3G is turned on the phone will go looking for that 3G signal tower. When it is looking for that signal tower it is disconecting from the EDGE Data Network to do so.


Next step if it works for you? Call Apple and tell them how you fixed the problem. I think Apple needs to be made aware that the 5.1.1 update that automatically turns on 3G in factory unlocked phones is a problem.


******************************************************************************** ****************************************************

BE AWARE THAT THE NEW 5.1.1 OS BY DEFAULT TURNS ON 3G EVERYTIME YOU RESTART YOUR PHONE, EVEN IF YOU TURN IT OFF MANUALY

******************************************************************************** ****************************************************

Jul 9, 2012 8:47 PM in response to climber12we

I've tried this before climber12we. When I disable 3G I instantly lose my phone carrier signal altogether. When I read your comment today, I tried it again and let it sit for several minutes to see if it would recover that signal. It didn't.


With my phone and with my carrier I have 3G enabled, and cellular data disabled, and that works for me. But I do still have times where my phone signal is suddenly dropped for no apparent reason. I could be home, getting 4 bars signal strength for hours, when suddenly I'll randomly check and there's nothing. I check my phone for a signal frequently since this problem has plagued me because I just never know when it may drop out.


The killer part is that you never know when that might happen. So (and this just happened to me yesterday), I could have good signal all day or for hours at a time, when I'll check and see that the phone is searching (no signal), and my battery has dropped from say 65% full to 40% full in a matter of minutes due to the searching.


And I still suspect that Apple has determined that for the percentage of us that are having these problems, they are content to let us deal with it until iOS 6 is out, or the next iPhone model comes out. I personally believe they know there's a problem, and just don't care. And that ****** me off!

iPhone 4S dropping network and data at random

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