Stuart Mchattie

Q: iPhone 4S dropping network and data at random

Hi,

 

I've been using an iPhone 4 on a Vodafone contract for the past 16 month and just bought an iPhone 4S direct from Apple. It arrived on Friday morning and I got it set up correctly as far as I can tell.

 

When I first turn it on, it works lovely and exactly as I would expect, able to make calls, send texts and access the internet via the cellular network. However, at what appears to be random, the network will disappear (no bars of signal) stopping me making calls and texts, but still allowing me to access the internet.  Sometimes, the Internet goes, but I can still make calls and texts.  Other times, everything is gone and I get "No Signal" where it normally says Vodafone UK.

 

So when trying to fix this problem after it's noticed, I try putting it into Airplane mode and back out.  The phone scans for a network and goes back to the same state as before I tried this fix. I have tried resetting network settings, but this doesn't change anything. The only thing that actually fixes it temporarily is turning the phone right off and back on again.

 

At this stage I assume this is a bug with the software, but I wondered if anyone else is experiencing anything like this? If no one is, I will take it up with Apple, but I don't really want to do that as I love the new phone so much!!

 

Cheers, Stuart

iMac (late 2009), Mac OS X (10.6.3), 27" i7 Quad-Core, 4GB RAM, 1TB HDD

Posted on Oct 16, 2011 2:53 AM

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Q: iPhone 4S dropping network and data at random

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  • by sylver22,

    sylver22 sylver22 Nov 15, 2011 5:58 AM in response to ronnie73
    Level 1 (0 points)
    Nov 15, 2011 5:58 AM in response to ronnie73

    Me to, i think that there is problem on ios 5.0.1, becouse on the 5.0.0 it worked without any problems!

     

    Apple! Please release 5.0.2 version with fixed problems!

     

    There are many people from all over the world, that have the same problem since they updated their iphone to 5.0.1.

     

    Im using iPhone 4s, 32gb.

  • by MondasM,

    MondasM MondasM Nov 15, 2011 7:07 AM in response to nesse10
    Level 1 (0 points)
    Nov 15, 2011 7:07 AM in response to nesse10

    actually, turkey is one of the leading countries in technology application, both because the technology is implemented later and it is a cutthroat bussiness, where carriers both win a lot of money and have to invest accordingly just to be competitive...

     

    the leading gsm carrier stays on top just because of its almost 99% coverage of the whole country and impelemtation of new technologies (except 4g)... almost none of my friends (along with me) use a landline other than for the obvious reason of adsl...

     

    turkey may be seen as a 2,5 world country but some parts of turkey have more amenities than the cities in europe and us...

     

    anyways back to the original topic, it has been more than 24 hours since i've changed my sim card and have not experienced any problems, everything's working as it should be... i even used my phone as a wifi hotspot for more than 4 hours, which put a dent in my battery but it is perfectly normal...

  • by VladiMokos,

    VladiMokos VladiMokos Nov 15, 2011 7:31 AM in response to Stuart Mchattie
    Level 1 (0 points)
    Nov 15, 2011 7:31 AM in response to Stuart Mchattie

    Hi, I am from Slovakia but live in Scotland. My 4S was purchased from Apple Online Store, so it was completly unlocked.  I use Orange (Slovakia) and O2 (UK). I had exactly the same problem with my 4S on both networks after updated on 5.0.1.! I did cut both sim cards by my self with special equipment.

    Today I change my old Orange sim for a new original Micro 3G sim card 128k and now its 2 hours since i change it and it seems everything working as it should work. Now I can make/receive calls, send/receive sms... Hopefully I will never have again this problems...

  • by jad143,

    jad143 jad143 Nov 15, 2011 8:01 AM in response to ronnie73
    Level 1 (0 points)
    Nov 15, 2011 8:01 AM in response to ronnie73

    I have the same problem with my 4S after I updated to 5.0.1, I'm using MTC Touch micro SIM too!

  • by nesse10,

    nesse10 nesse10 Nov 15, 2011 8:13 AM in response to katakulli
    Level 1 (0 points)
    Nov 15, 2011 8:13 AM in response to katakulli

    @katakulli

    What I ment by that is, Where the western euorope countries are expected to be leading in technology we have been over taken by other countris such as Egypt and Turkey f.i

     

    The thing is that Sweden and Finland was the first countries in the world to introduce mobile phones to the public.

    We´ve had them for almost 30 years now.

    Most of our systems are out dated and really need to be renewed.

    I never ment to mention Turkey and Egypt in a negative sentence, and I´m well aware of that Turkey today are a leading country when it comes to electronic techology, specially when it comes to cars with immobilizers..

     

    Sorry every one else for spinning of the main subject about the iphone 4s :-/

  • by Noctorial,

    Noctorial Noctorial Nov 15, 2011 8:57 AM in response to Stuart Mchattie
    Level 1 (5 points)
    Nov 15, 2011 8:57 AM in response to Stuart Mchattie

    Same problem

    Rome Italy

    iPhone 4s iOs 5.0.1

    Network : Wind

     

     

    Dammmmm i need to return my iphone 4s

     

    Because my friend is working perfect without drapping network

  • by Wkuratov,

    Wkuratov Wkuratov Nov 15, 2011 10:03 AM in response to Stuart Mchattie
    Level 1 (0 points)
    Nov 15, 2011 10:03 AM in response to Stuart Mchattie

    today i bought new sim for 1$ not from my carrier (just for test), all problems gone. Now there is no signal drop, i can recieve/make calls and sms, no problem with 3g and etc.

    when i insert my carrier sim(old one), all problems came back. Then i insert new sim again and evrything works fine. Even battery drain is little bit lower. And when i eject sim, iphone immediately show No SIM (when i do this with old sim, iphone still show signal bars and carrier name for about 10min).

    So i think, when i updated on 5.0.1 iphone somehow roasted my sim or whetever it did . (when i was on 5.0.0 evrything works fine)

    Going to wisit my carrier, to take a new sim.

  • by DavidGz,

    DavidGz DavidGz Nov 15, 2011 10:39 AM in response to Stuart Mchattie
    Level 1 (0 points)
    Nov 15, 2011 10:39 AM in response to Stuart Mchattie

    IPhone 4s, with IOS 5.0.1. in Spain Telefonica operator, same problem, I can speak normally and  suddenly I lost the connection.

  • by Rocketman-SWE,

    Rocketman-SWE Rocketman-SWE Nov 15, 2011 10:46 AM in response to Wkuratov
    Level 1 (0 points)
    Nov 15, 2011 10:46 AM in response to Wkuratov

    Wkuratov, that was interesting, I tried the same thing, ejected the sim, and nothing happened, the iPhone still show signal bars. However, if I reboot the iphone, it detects "NO SIM" when it starts up. I'm also running iPhone 4S with iOS 5.0.1, Tele2 in Sweden.

  • by Wkuratov,

    Wkuratov Wkuratov Nov 15, 2011 10:57 AM in response to Rocketman-SWE
    Level 1 (0 points)
    Nov 15, 2011 10:57 AM in response to Rocketman-SWE

    Rocketman-SWE, My old sim was Tele2 too, but in Latvia, so maybe it's Tele2 sim bug, tommorow i'll try to get new sim from them. will see how its work.

  • by Gerwin77,

    Gerwin77 Gerwin77 Nov 15, 2011 11:18 AM in response to Stuart Mchattie
    Level 1 (0 points)
    Nov 15, 2011 11:18 AM in response to Stuart Mchattie

    Same story here in the Netherlands, iPhone drops network, only fix is to reboot. I'm using 5.0.1 and have Telfort network.

  • by JHeggs,

    JHeggs JHeggs Nov 15, 2011 12:21 PM in response to Gerwin77
    Level 1 (0 points)
    Nov 15, 2011 12:21 PM in response to Gerwin77

    I've been having this problem since yesterday. I spoke with someone at Apple yesterday and I just updated her via email. They seem to be trying to work on it, and she asked for pics of my SIM card for the engineers per their request...so it looks like they're seeing it as a SIM issue as well, at this point. I got my SIM switched out last night to an identical one, but the phone worked fine all morning today, then after I popped it out to verify it was the same SIM, I put it back in and it has been doing the "cycling" again since. When I took it out this morning, it immediately noticed it was missing, and when I put it back in 2 minutes later, it immediately recognized it again. Yesterday when I did this, it had the same symptoms as noted here by others; still showed signla and carrier until I reset it. This DOES appear to be a SIM issue to me, but whether it's the SIM card itself, software, firmware, or hardware in the phone is hard to figure out...either way, you guys NEED to call or email Apple and tell them. Like others have said, Apple doesn't view these forums. This post has increased by over 2,000 views in the last 20 hours...the problem IS common, we just all need to tell Apple instead of only complaining to eachother and trying to figure out something that we're not equipped to do...

  • by flaxos,

    flaxos flaxos Nov 15, 2011 12:36 PM in response to Stuart Mchattie
    Level 1 (0 points)
    Nov 15, 2011 12:36 PM in response to Stuart Mchattie

    I've the same problems like many others here. I have iPhone 4S and with iOS 5.0 is everything fine. After I update iOS to 5.0.1, my GSM signal is dropping after 5 min. and my phone is simply unusable. I must restart whole phone to have another 5 mins. to call. I have Telefonica O2 provider in Czech Republic. I try replace my old, cutted SIM for new MicroSIM, but without any effect. It's very big fault from Apple and I doesn't understand why 5.0.2 (even beta) is still not available, or why there isn't (even temporary) possibility to downgrade to 5.0. If Apple doesn't release hot fix for this huge problem in a week I must sell my phone and buy older IP4.

  • by sufiancobra,

    sufiancobra sufiancobra Nov 15, 2011 2:31 PM in response to Dweazer
    Level 1 (0 points)
    Nov 15, 2011 2:31 PM in response to Dweazer

    I'm from Netherlands too and i have iphone 4s after the new update i got network problem it says no service or invalid sim card i should switch it off and on again to get it connect every few hours they must release ios 5.0.2 and fix the problem and about the battery life worst now that last week before update i was charging it every 20~25 hours now charging it every 12 hours !!!

  • by Galaxyboyx,

    Galaxyboyx Galaxyboyx Nov 15, 2011 2:50 PM in response to sufiancobra
    Level 1 (15 points)
    Nov 15, 2011 2:50 PM in response to sufiancobra

    weird as it seems for others.

    I am on iPhone 4S 64Gb which runs iOS 5.0.1. Everything works fine.

    Country : Singapore

    I believe it only affects that side, Europe, by looking at the countries they are from.

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