can't update to iOS 5 because...

Question

Level 1

0 points

can't update to iOS 5 because...

hi everyone i was excited at hearing the news about ios 5 and wanted to update just like everyone else would want to. so i went into itunes and had to update it first to 10.5 so i did it and tried to update my 3rd gen ipod touch at 4.3.5. itunes downloaded ios5 then extracted it then it was backing up my ipod. when the backing up finished it was going to start updating but it then said "the ipod isnt eligible for the requested build" so what do i do now? i already went and clicked the more info button wich took me to the trobleshooting page. i already updated itunes. already checked for new updates for my mac. already restarted it and tried restarting my ipod but nothing will work so what do i do?😕

iPod touch, itouch is 435 and macbookpro is10.7

Posted on Oct 16, 2011 5:37 AM

Reply

Answer 1

Mac-J

Level 1

0 points

Oct 16, 2011 6:30 AM in response to darkrai

I could install it on a 3rd gen iPod Touch, without any problem. I came from 4.1 and used iTunes on my Mac, current update. Are you sure it is a 3rd Gen? I have read that the smallest version that was sold along with the 3rd Gen 32g and 64 G and was actually still 2nd Gen in hardware.

Reply

Answer 2

lllaass

Level 10

210,411 points

Oct 16, 2011 6:33 AM in response to darkrai

This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.

Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

Above from:

http://support.apple.com/kb/TS3694

Reply