I've tried about everything I can find on the internet and I still can't sync my MSoutlook 2013 to my iPhone. My PC crashed and I had to resintall most of my software including MS Outlook 2013 and iTunes. Prior to the reinstall, I could not synch iPhone to my MS outlook 2013 without any problems.
I think the problem may be at the stage when iTune and MS outlook tries to communicate.
ITunes unchecks the "sych contacts oulook" and "sycn calendar with oulook" buttons when the synch button is pressed.
This is what I am running: Windows 8.1, IOS 7.1.2, iTunes 11.3.1.2, Ms Outlook 2013 locally installed on my laptop
This is what I've done. The "-" is the result.
- Run as administrator -done. Didn’t work
- Msoutlook addins -All modules enabled and installed.
- itune outlook addin
- outlook change notifier
- ran scanpst.exe. -Seems okay. Didn’t work
- Stop zonealarm -didn’t work
- Check read write access right. -Seems Okay. Didn’t work
- C:\Users\USER\AppData
- C:\Users\USER\AppData\Roaming
- C:\Users\USER\AppData\Roaming\Apple
Computer\SyncServices\Local\TFSM
- Run network connectivity test on iTunes (under Help menu).
- Test results
Microsoft Windows 8 x64 Home Premium Edition (Build 9200) LENOVO 20301 iTunes 11.3.1.2 QuickTime 7.7.5 FairPlay 2.6.15 Apple Application Support 3.0.6 iPod Updater Library 11.1f5 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 7.1.2.6 Apple Mobile Device Driver 1.64.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 009CBDF80F31C348 Current user is an administrator. The current local date and time is 2014-08-20 12:45:36. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {EAB7F8D5-F451-4247-9A0F-11D63935D415} Description: Bluetooth Device (Personal Area Network) IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 08:00:00 1970 Lease Expires: Thu Jan 01 08:00:00 1970 DNS Servers: Adapter Name: {7C2B2323-F990-4CC0-865A-B4ABFBE85F5F} Description: Microsoft Wi-Fi Direct Virtual Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 08:00:00 1970 Lease Expires: Thu Jan 01 08:00:00 1970 DNS Servers: Adapter Name: {1320363A-440A-4CA8-83BC-A715A67C424A} Description: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter IP Address: 192.168.1.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 DHCP Enabled: Yes DHCP Server: 192.168.1.254 Lease Obtained: Wed Aug 20 11:34:44 2014 Lease Expires: Wed Aug 20 15:34:44 2014 DNS Servers: 192.168.1.254 Adapter Name: {5DC5D909-9F8C-40BE-9C00-24436F016B9F} Description: Realtek PCIe FE Family Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 192.168.1.254 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 08:00:00 1970 Lease Expires: Thu Jan 01 08:00:00 1970 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No Firewall Information Windows Firewall is off. Connection attempt to Apple web site was successful. Connection attempt to browsing iTunes Store was successful. Connection attempt to purchasing from iTunes Store was successful. Connection attempt to iPhone activation server was successful. Connection attempt to firmware update server was unsuccessful. The network connection timed out. Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2014-08-20 08:07:39. **** Device Connectivity Tests **** iPodService 11.3.1.2 (x64) is currently running. iTunesHelper 11.3.1.2 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. No Universal Serial Bus Controller found. No FireWire (IEEE 1394) Host Controller found. Connected Device Information: Ann's iPhone, iPhone 5 (CDMA) running firmware version 7.1.2 Serial Number: C38K9S2NDTWG **** Device Sync Tests **** Sync tests completed successfully. |
- Deleted lockdown folder -Didn’t work
- Deleted -Didn’t work
- C:\Users\USER\AppData\Roaming\Apple
Computer\Logs\MobileSync - C:\Users\USER\AppData\Roaming\Apple
Computer\MobileSync
- Uninstall in the following order: -Didn’t work
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- iCloud
- Bonjour
- Apple Application Support
- Reset Iphone to factory setting -Didn’t work