Cannot access iTunes Store and CPU @ 100% after 10.5 update

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Level 1

5 points

Cannot access iTunes Store and CPU @ 100% after 10.5 update

Had this issue on the previous version. Uninstalled all apple products, reinstalled and rebooted and got it working. This fix does not work this time. Windows7 ultimate 64-bit user. This is a huge issue. Apple developers please help us out - we need this to update to iOS 5.

Symptoms:

Launch iTunes
iTunes Status Bar halts halfway thru accessing the iTunes store
CPU spikes at 100% and holds there until iTunes closes

iTunes-OTHER, Windows 7

Posted on Oct 16, 2011 12:46 PM

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Answer 1

GBGT Author

Level 1

5 points

Oct 16, 2011 1:12 PM in response to GBGT

Follow-up: I tried resetting the winsock catalog and it did not work for me.

Also, I noticed that the "APSDaemon.exe *32" (Apple Puch?) pops up automatically when I bring up iTunes. This process is taking from 47% - 50% of my CPU.

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Answer 2

Oct 20, 2011 7:34 AM in response to GBGT

I got my iTunes 10.5 to finally work on Monday night, previously I could not access iTunes Store, my CPU usage was maxed out and I was not able to backup my iPhone 4.

Today, two of the problems are back: CPU usage is maxed, and cannot access iTunes.

This is beyond frustrating......

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Answer 3

Oct 20, 2011 7:47 AM in response to GBGT

Same problem here,

but on my pc Itunes gets jammed after a couple of seconds and got to force itunes to close.

Someone with help?

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Answer 4

The hatter

Level 9

61,031 points

Oct 20, 2011 8:05 AM in response to GBGT

And if, for testing purpose only, you do a clean install of Windows, do all the updates and upgrades, (use Microsoft Security Essentials as it seems to do decent job and not interfere).

See if iTunes 10.5 works.

Add back and reinstall as needed. Stir, simmer, let sit.

Add or make changes one at a time gradually.

Clone OS drive to drive ($19 from Paragon, both drives are bootable, too) as you go along.

Yes, iTunes has caused me more lost sleep and frustration than anything I have in memory had to do or seen other than some huge one year projects moving data and systems to new hardware.

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Answer 5

Oct 21, 2011 6:56 PM in response to The hatter

I reran

netsh winsock reset catalog

The problem in iTunes has been resolved again......and my CPU utilization has dropped.

Unfortunately, I'm not sure how long it will last.

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