New printing problem with InDesign CS4

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Level 1

15 points

New printing problem with InDesign CS4

After having great success with Aisolve's earlier fix on printing from InDesign CS4 after upgrading to Lion, I'm having a new problems after installing the OS X 10.7.2 upgrade last week. When I try to print from InDesign CS4 and Illustrator CS4 to my Lanier 445c/Ricoh C4500 at my workplace I get the following error message:

"Printing Error: The Adobe Print Engine has failed to output your data due to an unknown problem."

This seems like a different issue this time, as I'm able to print to my home printers, an HP LasertJet 2600n and an HP Photosmart C4270. I thought it might be a printer driver problems, but I've gone to Lanier's site and they don't have any new printer drivers for Mac OS X 10.7.

I also some research on Adobe's site, and found this message affecting CS1, 2 & 3. I tried the only fix that seemed to apply to me, which was re-naming/deleting the InDesign Deafults and InDesign SavedData files. (I have this problems even when I'm printing a text-only file without any graphics.) This fix didn't work.

I can print to the Lanier/Ricoh from Acrobat 9, and all my non-Adobe software just fine, so my work-around to date has been exporting to PDF and printing from there. My big problem is that I need the "Print Booklet" feature in InDesign for a big job I've got coming up this week. Can't do that from Acrobat. :-(

Any help would be greatly appreciated!

Posted on Oct 16, 2011 5:01 PM

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Answer 1

jobnet Author

Level 1

15 points

Oct 17, 2011 4:10 PM in response to jobnet

Just wanted to add that I downloaded the trial of InDesign CS5.5., and I'm having the same problem with it.

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Answer 2

jobnet Author

Level 1

15 points

Oct 18, 2011 5:25 AM in response to jobnet

Wanted to let folks reading this know that I spoke with an Apple tech person and found that the 10.7.2 upgrade apparently is the culprit, and is incompatible with wireless printing to my Lanier printer. I CAN print connected through USB. That's a work-around for now, but I'll need to contact Lanier about upgrading their driver

for OS X 10.7.2.

Aisolve over on the Adobe board was also helpful in advising me that if I was able to generate a postscript file (which I was), and able to generate a PDF by distlling it through Adobe Distiller (which I am), then I can safely assume that the problem lies with the hardware, in this case the printer driver. This lines up with what Apple told me.

Thanks, Apple and Aisolve!

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