Cards App: Credit Card(s) Declined Every Time

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Cards App: Credit Card(s) Declined Every Time

This is frustrating. I'm trying to give Apple my $2.99 and the Cards App just keeps saying credit card declined. I did succesfully order a card from it on Thursday 10/13/11.

I know that my card is good. I have ensured that it is the same card that in under Store in the Settings App on my iPhone and under Store>View My Account inside of iTunes on my Mac.

I switched it up from a MasterCard to a Visa to a AMEX and all get the same result after the CVV code is entered...Credit Card Is Declined.

What's even more frustrating is that I can use PayPal as my source of funds on iTunes on my Mac, but not on my iPhone. When I switched to PayPal (thinking that might solve it) and tried to place the Card order it asked me for the CVV Code (what a CVV code for PayPal). When I went to the Store Setting on my iPhone it says that PayPal is not authorized to be used the mobile device.

What's up Apple. Life with you used to be easy and hassle free. Now there are a lot more headaches.

Please fix the billing process in your Cards App Apple. It should be exactly the same as purchasing an App from your App Store....Which you still let me do.

Dissapointing.

Posted on Oct 16, 2011 5:30 PM

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Answer 1

Oct 21, 2011 10:18 PM in response to Phobs

You are not alone buddy!... I am also facing this.... I don't know why... I am in Canada. What is the reason behind this... I am not getting... I did every possible stuff to get this right. But no use.

Please Apple Customer Service! If you care, then please give us a solution soon.

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Answer 2

Starv

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Oct 29, 2011 8:49 AM in response to Phobs

Have you tried buying music, as if this doesn't work, then there is a problem somewhere on your side.

if this works, verify if the billing adress is the same as the return adress. (you have to write out your name the EXACT same as it is on your billing adress.)

This should solve it.

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Answer 3

Starv

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Oct 29, 2011 8:52 AM in response to Rio Islam

Rio Islam, I've just tried to answer Phobs' question, but this will only work if you use a credit/debit card. If you instead use gift cards, same as for myself Apple has made some kind of mistake, and therefore when using gift cards for the "card app" the message:

"There is not enough information in your account to process the order. Please go to Settings -> Store to update your account info." will come up.

Lets hope Apple fixes this fast.

If anyone finds a solution, please post this here!

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Answer 4

Phobs Author

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Oct 29, 2011 9:16 AM in response to Starv

@Starv; thanks for the response. This is the frustrating part. I can buy TV Shows, Rent Movie, Purchase Music without issue.

No issue buying Apps from the App Store either on my iPhone, iPad or on my MacBook Pro.

I was able to purchase a Card on day #1 and it was delievered to the recipient, but since then I have not been able to complete a transaction in the Cards App.

I guess Apple is happy enough with my revenue stream and they don't want me buying Cards from them!

If I am able to purchase I will update my post.

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Answer 5

Phobs Author

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Oct 29, 2011 9:33 AM in response to Phobs

Looks like this is working now. Yeah!

I entered my credit card info in iTunes; Store > View My Account and verified that the same credit card appeared when I checked on my iPhone; Settings > Store > Apple ID: > View Apple ID

The only thing I noticed this time is that Apple does not have a field for a middle initial on the billing address for your credit card. So when @Starv mentions make sure that the billing address is exactly the same...it appears that this may be impossible if your billing address uses a middle initial. Unless I just add my middle initial in the first name field?

Good luck.

Phobs

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Answer 6

Nov 2, 2011 11:27 AM in response to Phobs

I put in the middle initial in the first name field. doesn't work it seems like the app won't take the security code on the iphone via the settings/store menu or through itunes. my credit card company actually sees apple doing the credit card check and says it was approved.

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Answer 7

Nov 12, 2011 8:18 AM in response to Starv

Hi Guys,

faced same issue here with the "not enough information"... Apple ID's from Spain and UAE.

Found the solution from sakic10 on this thread!

https://discussions.apple.com/thread/3409298?answerId=16610774022#16610774022

Basically the country in your Settings>International>Regional format

should be the same as your iTunes account country.

It worked, I just placed an order

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