6 Replies Latest reply: Oct 23, 2011 7:49 AM by Jim Hall1
Jim Hall1 Level 2 (470 points)

My iPhone 4s (ATT) stopped connecting to the 3G network. In fact, the 3G icon does not even show up on the screen.

 

This may be my fault, I've been trying to pair it to my car's bluetooth so I may have turned something off. (It also won't pair to the Toyota NAV system, but that's another issue.)

 

Does anyone know how I turn it back on to see the 3G network?

 

Wifi works fine.

 

Thanks,


Mac Mini 2.0, Mac OS X (10.6.5), 4 gigs ram
  • landoncube Level 1 (80 points)

    I had this issue when I first set up my 4S..

    I called AT&T and they found that my data plan had not been transferred correctly.

     

    They did it and had me reboot..

     

    Viola.

  • Jim Hall1 Level 2 (470 points)

    I had my share of issues, but the fact is that it was working yesterday and today until late afternoon. I had my service confirmed at the ATT store while waiting for activation.

     

    I know Siri comes turned off. How is 3G controlled? Is it automatic upon boot?

  • cvillian Level 1 (0 points)

    I'm having the exact same issue on my brand new 4s - it's much slower than my old iPhone 3 and most of the time, the 3G network doesn't appear on the screen.  I just purchased it 6 days ago, should I return it?

  • Jim Hall1 Level 2 (470 points)

    I doubt you need to return it. There may be activation or network issues in your area. Also, you don't mention which carrier you are using and that has a huge difference.

     

    In my case it was a network slowdown, not a phone issue. Try turning the phone off for a hour or so and then fire it up again. If that doesn't work then it is probably just a local network issue and will clear up on its own. Are you with AT&T or someone else?

  • cvillian Level 1 (0 points)

    Thanks, Jim!  I'm with AT&T.

  • Jim Hall1 Level 2 (470 points)

    In my opinion you have two choices:

     

    1. If you purchased the phone at an AT&T store, take it back and ask for help.

     

    2. If you purchased from Apple, skip the ATT experience (they are just going to kick you back to Apple)  and call Apple support and have them open a repair ticket for you if they can't resolve it over the phone.

     

    The crazy days that always come immediately after release are pretty much over, so you won't be swimming upstream and should be able to resolve your problem very quickly.