Apple TV can not connect to Library

Question

Apple TV can not connect to Library

After updating my Apple TV 2 software to the latest version the other day I have been unable to connect to my library. After a period trying to connect the Apple TV displays the message ' Could not connect to "xxxx's Library"'. I did have trouble with the update, it failed wirelessly but was then able to update using USB. The network connection and internet access is fine and I have tried resetting/rebooting/switching everything I can find that is associated with it to no avail. Additionally, I have noticed that the white status LED no longer illuminates (also since the update).

System info as follows:

2.4GHz Intel Core 2 Duo MacBook with OS X 10.5.8

iTunes 10.5

Apple TV Software 4.4

Thanks in advance for any help or suggestions.

Paul

Posted on Oct 16, 2011 8:52 PM

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Answer 1

Eric Ross

Level 6

11,807 points

Oct 16, 2011 8:56 PM in response to prc6of7ismyname

Try restarting your router.

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Answer 2

Ash|ar

Level 1

0 points

Oct 16, 2011 11:43 PM in response to prc6of7ismyname

I'm experiencing the same issues but from an XP machine. I shouldve never updated 10.5 nor ATV. Oh, but I had to on account of the 2 new iPhone 4S I purchased yesterday.

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Answer 3

Oct 17, 2011 12:43 AM in response to Eric Ross

Thanks for the suggestion Eric. I had already tried that, but just to make sure I tried again. No luck unfortunately, its still displaying the same error message.

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Answer 4

Oct 17, 2011 12:45 AM in response to Ash|ar

Ash|ar, is your status LED working as it should?

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Answer 5

Oct 31, 2011 7:35 PM in response to prc6of7ismyname

Having the same problem. Got a new TV, got a second ATV, set it up. It sees both my library (Win7 laptop) and my wife's (MacPro). It will connect to my library but will not connect to my wife's. I've done pretty much everything (reset, factory restore, reboot router, etc.) but nothing works. Changed the name of my wife's library and turned home sharing off and then back on -- the new library name shows up, but I still get the "could not connect" message when I try to browse the library. Note that the other ATV out in the living room sees my wife's library just fine, as does my laptop.

As a further experiment, I set up my wife's laptop (MacBook) for home sharing on the same user account. It showed up immediately on the (flaky) ATV, but the MacPro library vanished from the Computers list.

Sigh.

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Answer 6

Oct 31, 2011 8:15 PM in response to bfwebster

I fixed the problem by literally shutting down my entire network -- modem, wireless router, access point, 2 switches, seven computers, 3 network printers, two Apple TVs, one Roku, two iPads, two iPhones -- and then bringing the whole thing back up again in proper order. I suspect there may have been an IP conflict in there somewhere.

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Answer 7

Jan 30, 2012 9:45 PM in response to bfwebster

This is what did it for me, although a slightly less drastic version. I unplugged cable modem, router and Apple TV, and it worked normally (i.e., I could browse my laptop's library) once all the devices had powered back up.

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