0 Replies Latest reply: Oct 16, 2011 10:55 PM by ellen0714
ellen0714 Level 1 (0 points)

When I plug in my new iPhone 4s to itunes, it recognizes the phone, starts to sync, and then will get stuck at step 2 which is backup. I have no idea what's wrong. I try to cancel the sync, and then my itunes freezes up and I have to start task manager to close it. I've been having so many issues with itunes lately that I recently uninstalled it and reinstalled it, and it still will not connect to the itunes store (this was the main issue I was having before). It will still download things, however (I bought an album on my iPhone and the digital booklet was automatically downloaded to my itunes). Any suggestions?

iPhone 4, iOS 5