mrecker
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Q: Profile Manager IPhone 4S - "new device"

Dear all,

 

after I bought my new IPhone 4S, I tried to enroll the device via "https://server.xxxxx.xx/mydevices". The certificates installed successfully, but the device is shown in the profile manager as "new device". My profile manager is working as I don't have any issues with my other devices (Ipad / Macbook).

Did somebody else encountered this issue?

 

Thanks in advance

 

Marc

Posted on Oct 17, 2011 12:12 AM

by mrecker,Solvedanswer
mrecker mrecker
Level 1 (0 points)
A:

Issue is solved. After rebooting the Lion server, it works!

Posted on Oct 17, 2011 1:04 PM

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mrecker

Q: Profile Manager IPhone 4S - "new device"

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  • Helpful answers

  • by mrecker,Solvedanswer

    mrecker mrecker Oct 17, 2011 1:04 PM in response to mrecker
    Level 1 (0 points)
    Oct 17, 2011 1:04 PM in response to mrecker

    Issue is solved. After rebooting the Lion server, it works!

  • by Chris Marriott,

    Chris Marriott Chris Marriott Nov 13, 2011 11:46 AM in response to mrecker
    Level 1 (80 points)
    Nov 13, 2011 11:46 AM in response to mrecker

    Unfortunately, I'm having the same issues but a server restart has not corrected the problem.  Anyone have a tip or solution to this?

  • by Vladimir Todorov,

    Vladimir Todorov Vladimir Todorov Nov 16, 2011 4:42 AM in response to Chris Marriott
    Level 1 (0 points)
    Nov 16, 2011 4:42 AM in response to Chris Marriott

    If you Restored your Settings after update ot ios5 - it will show you New Device - my solution was after update to ios5 or 5.0.1 to set up as New iPhone.

     

    Regards

  • by tizianocdom,

    tizianocdom tizianocdom Mar 24, 2012 5:37 AM in response to mrecker
    Level 1 (0 points)
    Mar 24, 2012 5:37 AM in response to mrecker

    I also have the same problem after bought the iphone 4s. I installed all certificates but i can see it only as new device. i tried to restore as new iphone (after update to ios 5.1) but the problem still persist. It appear only as new device without detailed info

    I don't have any problem with my old iphone4

  • by tizianocdom,

    tizianocdom tizianocdom Apr 1, 2012 10:00 AM in response to tizianocdom
    Level 1 (0 points)
    Apr 1, 2012 10:00 AM in response to tizianocdom

    I found a solution. Installed new phone sim card in the old iphone4 and now i can see all info for the new iphone4s.

    Perhaps i had the issue because was shared the info for the same sim phone sim card on both devices.

  • by zisitls,

    zisitls zisitls Jun 28, 2013 3:20 AM in response to mrecker
    Level 1 (0 points)
    Jun 28, 2013 3:20 AM in response to mrecker

    I have the same problem. Sence I update Apple Configurator to 1.3 i got this message "New Device" in Profile Manager. Once i install the enrollment profile I can see the device's name in Profile Manager but and then it changes to "New Device". I am deploying 600 ipads and nothing seems to be working about he enrollment part. Can somebody help?

  • by iToaster,

    iToaster iToaster Jul 1, 2013 3:52 PM in response to zisitls
    Level 3 (739 points)
    Jul 1, 2013 3:52 PM in response to zisitls

    If your devices have SIM cards fitted that's probibly what's causing your problem

    For some reason apple grabs the SIM card info and ties it to the device

    Removing the device doesn't seem to remove the SIM card info

    Hence the "new device" and being unable to push settings to the newly enrolled

    device with the old SIM card fitted

     

    The SIM card info has to be removed from the MDM DB manually

    I'm not sure if the latest osx server updates fix this behavior

    See this post on how to remove the SIM card details

     

    https://discussions.apple.com/message/22322712#22322712