marcwiegelmann

Q: Push email does not work (iCloud)

Since the update to icloud the push email does not work anymore. Im only talking about the me.com adress no Yahoo oder other Emails. I didnt changed the Mail settings and pushing mails worked fine before the update to icloud.

 

Example:

When i switched on the phone in the morning the mails i received during the night immediately got pushed to the iphone. That doesnt work anymore. It only receives the mails when i switch to the mail app.

 

Any suggestions anyone?!?

 

Im using newest iOS 5 with an iPhone 4S and migrated my old me.com account to iCloud.

Posted on Oct 17, 2011 12:32 AM

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Q: Push email does not work (iCloud)

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  • by nozzer1969,

    nozzer1969 nozzer1969 Dec 5, 2011 7:00 AM in response to mikelondon01
    Level 1 (0 points)
    Dec 5, 2011 7:00 AM in response to mikelondon01

    I have set my devices to Fetch instead of Push and it's working fine.  I know this kind of defeats the object but at least I know my mail will get checked every so often.

  • by dnair,

    dnair dnair Dec 5, 2011 9:53 PM in response to nozzer1969
    Level 1 (4 points)
    Dec 5, 2011 9:53 PM in response to nozzer1969

    completely delete/empty trash folder. then kill mail app. hard reset phone. leave mail app killed. push should work???? problem is mail app crashing, I feel!

     

    any on going problem, kill the mail app.

  • by yugalar,

    yugalar yugalar Dec 8, 2011 12:10 AM in response to dnair
    Level 1 (5 points)
    Dec 8, 2011 12:10 AM in response to dnair

    the strange thing about this is although my "normal" emails aren't pushing to my iPhone, all the emails from Apple are .......

  • by WickieWorld,

    WickieWorld WickieWorld Dec 8, 2011 11:46 AM in response to marcwiegelmann
    Level 1 (0 points)
    Dec 8, 2011 11:46 AM in response to marcwiegelmann

    I have to jump on this bandwagon.  My iPad 2 still receives push email when upgraded from iOS4 to iOS5.  My iPhone 4 has been erratically receiving push email after the iOS4 to iOS5 upgrade.  I also found the MobileMe push reliable before and regret upgrading to iOS5/iCloud.  I have followed most of the anecdotal steps spelled out from other users in this thread (except for factory resetting the iPhone as I am not willing to lose call logs, TXT history, etc.).  I have seen push work for periods of time, but nothing I would bet on.  Just my $0.02 that Apple is doing its users a disservice by not acknowledging the issue and by not providing a workable solution.

     

    100% disapointed

  • by cflowers81,

    cflowers81 cflowers81 Dec 8, 2011 12:09 PM in response to WickieWorld
    Level 1 (0 points)
    Dec 8, 2011 12:09 PM in response to WickieWorld

    I was having this problem, I replied several times pages back, but I fixed it for me.

     

    How many having problems have their iCloud email address setup on more then one device?

     

    Because push has been working FLAWLESSLY for me, ever since I disabled my iCloud email account on my iPad and only had it setup on my iPhone.  Since then it's been pushing email to me perfectly.

  • by Dan4308,

    Dan4308 Dan4308 Dec 9, 2011 7:01 AM in response to marcwiegelmann
    Level 1 (0 points)
    Dec 9, 2011 7:01 AM in response to marcwiegelmann

    I just got off a chat with apple support and this procedure has fixed PUSH at least for now.  We will see long term?

     

    1. Go into Settings>Mail, Contacts, Calendars>Advanced...turn ALL to FETCH

    2. Go into Settings>Mail, Contacts, Calendars>Fetch New Data...turn Push OFF.

    3. Reboot Phone...Home/Power button held down at the same time.

    4. When that is done, go back into Settings>Mail, Contacts, Calendars>Fetch New Data...turn Push ON. (Leave Advanced set to Fetch.)

  • by jerryf888,

    jerryf888 jerryf888 Dec 9, 2011 7:16 AM in response to Dan4308
    Level 1 (0 points)
    Dec 9, 2011 7:16 AM in response to Dan4308

    Really, this doesn't fix Push.  When you set Advanced to Fetch, all you are doing is falling back to Fetch when Push doesn't work.  In other words, this just hides the fact that Push isn't working.  But from a practical standpoint, if getting your email as soon as possible is important, then this may be a good compromise.  Note that I believe Fetch drains your battery faster than Push, so be careful.

     

    From the Advanced settings page:  "If Push is not available, the Fetch schedule will be used."

  • by jerryf888,

    jerryf888 jerryf888 Dec 9, 2011 7:19 AM in response to WickieWorld
    Level 1 (0 points)
    Dec 9, 2011 7:19 AM in response to WickieWorld

    I'm jumping on the bandwagon, too!

     

    I have *exactly* the same situation.  My iPad 2 seems to Push flawlessly, while my iPhone 4 works for a while, then stops.  A quick hard-reset will get it working again...for a while.

     

    This is definitely familiar.  I had exactly the same issue with MobileMe in the early days.  MobileMe slowly improved over time...I hope that the same will be true of the iCloud service.

  • by Dan4308,

    Dan4308 Dan4308 Dec 9, 2011 7:20 AM in response to jerryf888
    Level 1 (0 points)
    Dec 9, 2011 7:20 AM in response to jerryf888

    Well, It has so far in my case.  I understand what you are saying with fetch but so far mail is PUSHING immediately not on the fetch schedule.  There could be a software "bug"?

  • by wirlwind,

    wirlwind wirlwind Dec 9, 2011 7:23 AM in response to Dan4308
    Level 1 (0 points)
    Dec 9, 2011 7:23 AM in response to Dan4308

    Sorry, doesn't work for me.

  • by alfredo1,

    alfredo1 alfredo1 Dec 9, 2011 9:08 AM in response to marcwiegelmann
    Level 1 (10 points)
    Dec 9, 2011 9:08 AM in response to marcwiegelmann

    I am one of the original posters to this forum as I had the push issues bugging me since upgrading to iCloud from MobileMe. I must say, that since upgrading to iOS 5.0.1, and doing a clean setup of my mail (deleting everything, rebooting, re-configuring e-mail) Mail has been working flawlessly. I will post all my settings here to compare. Maybe you guys can find something. I've had ZERO issues now for about 3 weeks.

     

    • I have only ONE e-mail account set up, mobileMe.
    • on AT&T Network.
    • Settings > Notifications : weather, phone, messages, reminders, calendar, stocks and mail set up in notification center.
    • Location Services: On
    • iCloud: Mail, Contacts, Calendars, Reminders, Notes, Docs & Data all set to ON, others OFF
    • iCloud > Storage and Backup: iCloud Backup ON
    • Mail, Contacts, Calendars > Fetch New Data: PUSH, Fetch - Manually
    • Mail, Contacts, Calendars > Fetch New Data > Advanced > iCloud: Schedule - PUSH
    • Mail, Contacts, Calendars > iCloud > Account > Advanced Mail > Advanced > S/MIME: Off

     

    These are the settings I have and as I said, it seems to be working flawlessly now after having initial problems after upgrading from 3gs/MobileMe to 4S(32 gb)/iCloud. Try deleting everying, doing a reboot and a clean setup. Also on another note, I only have the email setup on my iPhone and my MacBook. No other iOS device.

  • by JonKeck,

    JonKeck JonKeck Dec 11, 2011 6:58 AM in response to marcwiegelmann
    Level 1 (0 points)
    Dec 11, 2011 6:58 AM in response to marcwiegelmann

    I have exactly the same problem.  It is annoying because I often check for email and don't like to have to go into the mail app to get new emails.

  • by yycBrowncoat,

    yycBrowncoat yycBrowncoat Dec 11, 2011 12:54 PM in response to marcwiegelmann
    Level 1 (0 points)
    Dec 11, 2011 12:54 PM in response to marcwiegelmann

    Tossing my hat into this also. I've been having similar problems with iCloud for the last couple of days.

     

    I've tried fiddling with the Fetch & Push settings, but all I've been able to accomplish is to enable Fetch at 15 minute intervals.

     

    Methinks this is an iCloud issue, but what I wonder is why it started recently for some and from the beginning for others.

  • by rvic74,

    rvic74 rvic74 Dec 14, 2011 2:12 AM in response to marcwiegelmann
    Level 1 (0 points)
    Dec 14, 2011 2:12 AM in response to marcwiegelmann

    Same problem for me in France. I was a MobileMe user, and since I switched to iCloud, push doesn't work anymore ! I'm really disappointed !

     

    I fixed the problem for one day, with the special steps (create a new account). After 14 hours, Push didn't work...

     

    Apple, please wake up and fix this problem ! 90% of us have problems with iCloud, and Apple doesn't give news or updates !

     

    Good luck everybody

  • by Jack1976,

    Jack1976 Jack1976 Dec 14, 2011 2:53 PM in response to rvic74
    Level 1 (10 points)
    Dec 14, 2011 2:53 PM in response to rvic74

    Same issue here in Toronto....iPhone 4S...

     

    tried forwarding my gmail account to my @me account so I could start to use iCloud email as my primary but the emails never seem to show up...gmail seems to be much more reliable for push email....

     

    dissapointing really considering that Apples system is new and should be very efficient with their new data centre.

     

    Any fixes coming around?

     

    Cheers.

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