Q: Push email does not work (iCloud)

To clarify my prior reply, I am having problems with my non-Icloud push email working intermittently.  I do not use my ICloud email other than for messages from Apple so I am not aware of any push issues with that account. 

Hello everyone, I have a new update.

I have been working with techs (Senior Advisor) in the MobileMe support department. I had been working with one tech that was very responsive, and actually seemed to want to solve the problem.  However, he passed me along to yet another tech (Adam).  It appears that Adam's role is to brush me off and send me on my way.  Sadly, over the past week, I have been exchanging emails with Adam, who says they cannot find the issue, and thus, after 4 months, and after trying to send me to OS support to distract me, Adam says Apple cannot help, and they cannot resolve the Push Email issue. 

They claim the issue is device specific, even though they have already replaced my device and I have a 2 month old device.  I pressed them to replace my device again, to which they responded they do not have the authority to do.  This strikes me as very funny because they approved a new device on a prior occasion. 

I happened to be near an Apple store this afternoon and was polite and persistent in requesting a manager.  They have once again replaced my device.  They set up the phone as new, and not from a backup.  They said that if there is any data corruption, if they set it up from the backup, that the bad data could transfer over to the new phone.  

While I think the problem is iCloud, for the moment push is working on a brand new, clean phone.  I'll keep you updated on how things go.  Please keep fighting to get this issue resolved!

Hard to believe that it has to do something with the device or the backup. I have had mobile me from the beginning and changed my iPhone nearly for about 10 times and always with the same backup... Push was always working! And what's their explanation for all the devices that suddendly stopped pushing???

I agree with iMao, in the prior post.  It's not the device, or the backup, or the settings.  Problem is iCloud, but I am going through the motions with Apple.

Push worked for almost 24 hours on my brand new, clean iPhone, but it has stopped pushing again.

Apple keeps telling me it is device specific because they have not been able to reproduce the issue on their end -  but this is the second time they have replaced my phone and I have the same problem.

I wonder if I should ask them to replace my device again, until they find one for me that works

I wonder if I should ask them to replace my device again, until they find one for me that works

!!!!! But seriously! I suspect that there are Some Mysteries in the iCloud, and that this Push Mail issue is one of them! All Clouds are a Young Technology! Apple is Huge and is getting Bigger! I am not surprised when I see contradictions in the advice we get from Apple's Support! And besides Apple Software and Products there are Carriers around the world, with their Software and Hardware! It's amazing that the things work at all, or as well as they do!!!

I have being on this post for a bit......

This works for me and my business partner, we both have 4S Iphones

I had a mobile me account but that makes no difference at this point, now we both have new  4S phones with the same problem as everyone else.

My solution until Apple get the problem rectified

Every time I get mail I have to close the  app after I read my mails

For Some users that are not familiar with closing  the App here are the instructions

A) When your phone is on the main screen that is showing all your apps double tap the home button ( the one in the bottom of the phone

B) Touch and keep your finger on the mail app button until the mail App is showing a negative sign ( - )

C) Touch the negative sign and your email App will go away

D) Touch the home button again twice to get back to your regular App screen

E) Close the monitor with the upper close button

Push will work again until you get more emails

Then repeat the steps

This as being working for us for 2 months now

may sound like lots of work but after you have done this for a couple of time its not that complicated

Hope this help you out

By the way :

I have 5 units

2 Iphones 4 and 4S plus my bussines partners phone 4$

1 Mac book pro

1 man book air

1 Ipad

and all on icloud and sync contact,Ical and other apps and all working well

for the push sometimes my Ipad is not always pushing but the 2 mac's are always pushing

the probem is not with the hardware, there is no douth in my mind

forget the new phones that apple is replacing  I have being there it makes no diference

Push stopped working on all four iOS devices in my home today. I doubt very seriously that it's device related. It must be a server issue.

I have had issues with iCloud not pushing emails to my iPhone 4 for the past week.  When I go to check my mail, it will fetch like it fetches other IMAP or POP email accounts, but then I'll find there are 8 or 9 emails on my iCloud account that were not delivered in a push manner. 

Thanks for your suggestion! This is working for me so far. It's kind of annoying to have to do this extra step. I guess... a better question would be - is there a way to have the mail app be automatically closed upon exiting or switching to another app?

I've been following this thread for many months now and I have the same problem as everyone else here. It's EXTREMELY frustrating and it makes me even more angry when I contact Apple about it and their reponse is either "we've never heard this problem before" or "there is nothing we could do. try to do a complete restore." I have a feeling this is affecting many more people, as not everyone with this problem will be posting here.

As I told you some posts ago. Since today it becomes real.

Apple stops pushing emails in germany because of a motorola patent violation:

You can find some german infos here:

http://www.mactechnews.de/news/index/Apple-muss-iCloud-Funktionen-in-Deutschland -wegen-drohendem-Verkaufsverbot-ausschalten-152343.html

You can find some instructions on the Apple support pages for german icloud and mobileme user here:

http://support.apple.com/kb/TS4208?viewlocale=de_DE&locale=de_DE

rgds sebastian

I have an update for everyone...

I have yet another tech that has been assigned to my case (I think it's the 4th or 5th tech). 

I currently have my phone set to Fetch, as that is the only way I get emails consistently.  Apple Techs have advised me to leave the phone on Fetch, and they will be testing my account on several of their devices.  They instructed me NOT to open any emails with "Push Test" in the subject line.

I have noticed several test emails from them (about 10) in a short amount of time.  I noticed that some of the emails have been opened by them, so I took a peek at those and by reading the content, it appears they are testing the issue on several devices (iPad, iPhone, iTouch, etc.).  The other thing I noticed by reading these emails is that it appears they are testing 3G and Wifi separately. 

Also, and most importantly, it sounds like Mail has stopped pushing during their testing.  Yay!  They can no longer deny this issue, and HOPEFULLY they will figure this out and finally come up with a fix!

I have followed this post for months, as I haven't had push on my (4S) or my wife's (4) phone since we upgraded from .me to iCloud. I am deeply disappointed that Apple hasn't addressed this since the issue has been there since October, on this post at least, and hasn't improved since then. I have been a long term (20 years+) fan of Apple's but I have to say the bigger it grows the less impressed I am with the quality of their products.

Completely agree Harris. Couldn't have put it better myself. Not impressed with this iCoud push at all!

i've been on this thread from the beginning and have taken a more passive approach. I do get push emails but every so often I don't. My passive approach is more to let it self correct or try and reboot the phone. It does end up pushing again (eventually).

There have been more than 100,000,000 iCloud accounts added and if this were hugely widespread there would be a lot more people all complaining about it on line. So, while it is a problem and for some a persistent bug that has to be worked out, I do believe for the vast majority it must be working just fine.