Q: Push email does not work (iCloud)

Just wanted to add another voice here.

My iPhone's mail app stopped receiving iCloud push mail last week, just like the rest of you. I believe it was Wednesday the 23rd or Thursday the 24th. I've done all appropriate troubleshooting steps. Even updated to 5.1.1 over the weekend hoping that'd fix it, but no luck - so it doesn't relate to that update for me. Everything else is working fine. It is specifically iCloud mail on my iPhone.

I am an old MobileMe user, migrated months ago, never had an issue until last week. Apple support won't help, at least not for free, as my phone itself is out of warranty...despite the issue being with iCloud.

Hoping for a fix soon.

Seems to be the consensus with us migraters. I am sure it won't be over looked. The push feature is valuable and would **** too many people off otherwise.

Greetings. I, too, have had intermittent failure of push e-mail on my iDevices. I, too, can not find a solution. although I've tried just about everything I and the rest of you can come up with. Please report the problem to www.apple.com/feedback/icloud.html and via AppleCare. You can report it via the web form daily. I believe that if the number of reported problems is higher, this will get more attention at Apple.

Same thing here. Push stopped working 2 days ago on both iPhone and iPad. Deleting and re-entering iCloud account did not solve it.

Some mails do seem to get through sometimes, but rarely.

Also reminders and events don't push any more either.

Greetings.

I called Apple this morning and explained the issue I was having. I also referenced this whole thread.

I explained that I reset both my iPhone and iPad.

Seems that the problem has to do with e-mail ID's that were converted from a MobileMe account.

I was transferred to a Sr Tech who had a few other callers reporting the same issue.

My @me accounts were changed to a service (trouble shooting) account or something like that for testing purposes.

I was also assigned a case #.

I would call Apple and have them do the same for you. I am not comfortable in providing the case # in a public forum.

Bob

I never was a MobileMe user so it also has to do with people who didn't convert an email ID over.

I was never was a mobile me user either. And after weeks of fussing with this, I am pleased to report that push is now working for me again.  There wasn't anything in particular that I did.  About 4 days ago, I turned fetch 30 mins on, and left it cause I was sick not getting any email notifications.   I noticed 2 days ago that I was getting emails more frequently than 30 mins, so I turned off fetch and left It in manual & push. It's still working on manual and push 2 days later. I wish I knew what to tell everyone. But I'm glad.

I am having the same issues - I had a .Mac account (and I still use @mac.com).  My Push notification stopped sometime last week. What a pain! I rely on this feature and this email address for everything.

I suppose I should call in to report that I'm having the issue too but hopefully Apple will see this thread - 47 pages long - and note that there is a serious issue here.

Do we start holding our breath now, or sometime next week to see if Apple acknowledges this as a problem?

When I spoke with AppleCare this morning, they acknowledged this is an issue they need to resolve. It would be nice to see an official statement on the iCloud page system status, though.

I am too migrated from MobileMe many months ago.  Push worked for months until last week.  My wife's account too is migrated from MobileMe months ago but her phone works fine.

I also have a co-worker that push stopped working last week.  Note that he is a new iCloud user and not a former MobileMe account holder.  It seems his problem self corrected so his phone works fine now.  But mine is still not working.

Add me and my wife to the list!!! My wife's MobileMe account was converted to iCloud months ago. I just converted my MobileMe account to iCloud this weekend. And neither of our accounts push. NO MATTER WHAT I DID - tried all the solutions known to man - and nothing works!!!

I wouldnt hold your breath.  As an original poster (my husband, actually) and having spent numerous hours at the genius bar, on hold with Apple Support, had our hardware switched 5 times (I have had 3 new iPhone 4S, my husband 2) And having our problem escalated to engineering for 3 months (that did nothing to fix it) we have not had any relief. 

I have tried every permutation mentioned here, and have been living with this for 7 months.  When I did post a couple of days ago about a suggested way to get this word out to more people, my post was removed by moderators as being a "non constructive rant or complaint". 

I was merely urging the people who have posted on this board, to share their experiences with as many people as they can, so that this can be escalated through the ranks at Apple and we can come to a resolution. 

I was not a MobileMe customer, neither was my husband.  We got new iPhone 4S in October and had the problem pretty much from day one. 

I too am very interested to find a solution to this problem as it is a serious issue, that is affecting people financially (as above the gentleman who lost a deal), and in their business, (as in the gentleman who needs push for immediate relay of security breaches).  I too need push in my business as immediate customer response is a selling feature for our company. 

I am sure that Apple can appreciate that there are quite a few of us who have been very patient, tried many different ways to get Push to work, and have not found one solution that seems to work long term.  We are looking so forward to your positive resolution to this very serious problem, and we appreciate everything that you are doing to rectify it.

Thank you,

Sarah - @LHMaintenance

First off, I've been an iTools/.mac/MobileMe/iCloud user since 2000, and have had intermittent and unreliable push since 2008, when MobileMe debuted...and it's not improved since 2008.  It's simply unreliable.  Having said that...

Ok, I've heard a few people on this thread complain they lost a deal, or they rely on the email for their business - and I feel this is not what the service is intended for.  Folks, read the iCloud terms and conditions carefully.  Understand what it is - and what it is NOT. 

http://www.apple.com/legal/icloud/en/terms.html

Specifically:  YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN PARTICULAR, APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) YOUR USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (III) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE SERVICE WILL BE ACCURATE OR RELIABLE; AND (IV) ANY DEFECTS OR ERRORS IN THE SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICE WILL BE CORRECTED.

APPLE DOES NOT REPRESENT OR GUARANTEE THAT THE SERVICE WILL BE FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND APPLE DISCLAIMS ANY LIABILITY RELATING THERETO.

Gang, I'm no lawyer, and I don't work for Apple.  I don't think the level of service is acceptable, but also understand Apple is only providing a service as is, and if something doesn't work right, it's free and they are within their legal rights to fix it or not fix it.  PR is going to dictate this response.  This service is for consumers, not for businesses...and there's no uptime dictated by terms of service, nor functionality implied. 

Having said that, it SHOULD work as advertised!

While that's true, I did, at one time, pay for my .Mac account.  They took that paid-for service and made it free.  That's awesome and such but perhaps if it was still a paid service, things like this would be acknowledged and fixed in a timely manner.  I have relied on this service since I paid for it to be reliable.