5 Replies Latest reply: Oct 17, 2011 3:30 AM by Ingo2711
mcnallory Level 1 Level 1

Backed up iPhone and proceeded to install iOS 5.  After installation continuously get error message - "iTunes could not restore iPhone from backup because the backup could not be saved on the computer" or my computer screen freezes up all blurry and have to restart by holding down start button.

 

Have 70GB disk space left.

 

Have tried absolutely everything:

 

- checked permissions

- updated software (iTunes and Windows 7)

- disconnected all other USB devices

- disabled antivirus

- reset Lockdown folder

 

Tried copying backup folder to another computer but was unable to select restore from backup as the backup was not showing up?

 

Have lost absolutely all my contacts/photos etc.

 

If I uninstall and re-install iTunes will I still be able to select my backup or will it delete it?  Too scared to uninstall in case I lose the option of selecting my last backup (I have backed up my backup on an external hard drive).


iPhone 4, Windows 7
  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone

    Did you check this article about your error message? iTunes: "Backup could not be saved on the computer" error message

     

    This article explains how to replace the backup folder with the one from your computer backup: iOS: About backups

     

    Message was edited by: Ingo2711

  • mcnallory Level 1 Level 1

    Yes, I have followed all the instructions on that page, apart from backing up on a different user/computer as when I tried to do this, 'restore from backup' did not come up as an option and my backup file was not listed.

  • mcnallory Level 1 Level 1

    All I can see is information about deleting backups and where backups are stored on your computer?  Not anything about replacing the backup folder?  I've tried placing the original backup data in the same directory of a freshly installed version of iTunes on a different computer, but the backup does not show up as an option when I check in iTunes (Edit > Preferences > Devices)

  • mcnallory Level 1 Level 1

    Ok so managed to copy backup folder over to another computer and have the backup file show up as an option for restore.  Unfortunately, I received error message - "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored."

     

    WTH.

  • Ingo2711 Level 7 Level 7
    expertise.iphone
    iPhone

    Sorry, but If iTunes can't read your backup anymore, you'll have to start from the scratch again.

    I hope your contacts, photos and other data are still on your computer or you have included them in your computer backup routine.