Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AppleAple22
AppleAple22 Author
User level: Level 1
0 points

My iPhone 4s is stuck in recovery mode...iTunes No Help....What now?

My iphone 4s is requiring me to plug it in to iTunes, I can't even use my phone as A PHONE right now, the screen just tells me to plug into iTunes. So I do plug it into iTunes and click "Restore" like it tells me to and then it says "There is no software available" and "make sure you have the most current version of iTunes and try again"


My iTunes says it is up to date, BUT it is version 9.2 and this is the latest version that my laptop takes. I have MAC OS X 10.4.11 and apparently I can't have a new iphone with my Mac.


I can't believe my iPhone is literally frozen in one mode like a computer from the 80's. Before this screen, my iphone 4s completely froze because I was using Pandora (that is all). It didn't seem to be able to handle the songs switching ni between and it would freeze ,then it had this shutting down type screen.


I would love to dial APPLE support, but my iphone won't even let me dial out or anything. Looks like I will have to take it to the store after work tomorrow.


Has anyone else had this crazy problem?

iphone 4s

Posted on Oct 17, 2011 3:18 AM

Reply
7 replies
User profile for user: Jim VanLeeuwen
Jim VanLeeuwen
User level: Level 6
18,878 points

Oct 17, 2011 4:20 AM in response to AppleAple22

You need to upgrade your computer's OS to at least OS X 10.5.8 and use iTunes 10.5.


With OS X 10.4.11, you cannot upgrade beyond iTunes 9.2.1.


OS X upgrades from 10.4.XX to 10.5.XX require purchasing a DVD with the new OS. If your laptop has an intel processor, you can upgrade directly to OS X 10.6 for $29.


Take your laptop to the store with your new phone and ask them what your best options are.

Reply

My iPhone 4s is stuck in recovery mode...iTunes No Help....What now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up