Previous 1 2 3 4 5 Next 397 Replies Latest reply: Jul 21, 2015 5:31 AM by Symbiatch Go to original post
  • brstowe Level 1 Level 1

    Just a little background info: 2 x Windows 7 Professional PC's, both Work Network, both with Kaspersky Anti-Virus.

    No other changes made - except making a 2nd folder in /Photo Stream for Downloads, and changing the Dowload path to match. Not that confusing I think.




  • WaterOz Level 1 Level 1

    I tried the other folders and it didn't work.  I get the concept; just didn't fix my problem.



    Interesting you had Kaspersky... I was running Kaspersky initially.  Since then, it's been uninstalled off my machine;  I'm wondering if Kaspersky had been part of the cause of the problem and if it blocked something that screwed it all up - that despite now being uninstalled, is still causing issues. 



  • watts300 Level 1 Level 1

    I don't know how to do it on a Windows computer, but in OSX it's really easy to create an ad hoc network.   If you know how to do that, set one up to isolate any network-setup issues.    Create it as a temporary connection with no security/password and connect your iPhone to it in WiFi Settings.   If Photo Stream works, it's your router.


    Further... next thing I would try is safe boot.

    Also, try completely removing (at least temporarily) all antivirus software... not just "deactivating" it.  You'd be surprised what a mess simply being there can cause.  It's one of the reasons I gave up on Windows.  You might need to check on the AV developer's website for a removal tool.  Most reputable developers supply them.  Often, uninstalling with Add/Remove Programs is not complete with antivirus software. 


    Also, try in another user account.



    Of course... visually check/verify that the computer and your iPhone are signed into the same iCloud AppleID; don't just assume they are. 


    ***If you're worried about any security issues in removing antivirus, unplug your modem to disconnect you from the internet.  You do not need an internet connection for Photo Stream to work; you only need Wifi. 

  • Jack From Southend-On-Sea ASPV Level 1 Level 1

    Ok, First Things First


    Make sure you have photostream turned on in the settings.


    1. On the homescreen click settings


    2. On the settings on the selection pane on the left tap iCloud.


    3. Once on the iCloud Settings


    4. Tap ''Photostream''


    5. If photosteam isn't on slide the option to on.


    Windows 7 PC Can not sync through iTunes from the photostream, you must have the iCloud Control Panel Installed.


    If Not Installed Download It Here:


    When you have installed the control panel, go on the control panel and make sure the Photostream box is ticked.


    Make sure you are loggedon your Apple ID On The Left



    Hope this helps


    Jack Reason


    <Edited by Host>



  • WaterOz Level 1 Level 1

    Thanks for the advice on that... I might try that.  However, apple engineers are still trying to figure out my specific problem, so I may wait to see if I hear back from them - partly because while this may prove that it's a network issue, it isn't really a fix; I'd likely have to continue to run my computer that way to make it work

  • WaterOz Level 1 Level 1

    Hey Jack...



    I"m pretty sure we probably wouldn't have gotten this far in this conversation if it was just a matter of selecting Photostream on OR the account not matching.



    I appreciate the try though.  I'm at the point where Apple has actually called me and collected info from my computer so they can investigate the problem (and hopefully figure out what's going on)




  • cdn-tallguy Level 1 Level 1

    Agree. I'm in the same boat. Computer is working fine and the Windows firewall will remain ON, why would I want to turn it off? I'd rather not sync to Photo Stream instead of losing my firewall. Actually I'm simply curious as to what prevents downloads from iCloud to my PC, do I think that the iCloud functionality is that great? No. Dropbox does it all much better when you think of it. Apple called but I have a day job so let's see if they are able to find a solution. I can see the router being part of the problem/solution.

  • watts300 Level 1 Level 1

    Why would you want to turn off a firewall?   Good question, but the point is not to shut down all protection you might have in place, the point is to isolate and determine what is causing the problem.  It must be isolated to determine if there's an issue with the Photo Stream feature, of if there's an issue with the Windows OS, antivirus, or network setup.   Once it is isolated that Photo Stream works with any of that removed (for example, after a fresh install of Windows7 with no 3rd party software and no security in place) then walls can be rebuilt if you do really want to use Photo Stream.


    But since you don't, it's sure nice to know that there are people out there that like to allow Apple to waste their time on individual computer issues. 

  • WaterOz Level 1 Level 1

    Well, if you must know, and as me and Apple discussed... at one point I tried it with all of the firewalls turned off on my machine... all virus scanners uninstalled... and guess what?  Still didn't work. 


    The only thing I didn't do was the Ad Hoc network... but at that point, shouldn't make much of a difference.



    AND it would have to be connected to the internet, not just wifi - the way photostream works is that it saves the photos to apple servers and then downloads them back to the different devices on iCloud.  Photostream is different than wi-fi syncing, which only needs a wifi connection - Photostream requires access to apple servers...

  • WaterOz Level 1 Level 1

    Oh... and further - I don't think Apple even feels like they are "wasting their time on individual computer issues".  If I'm having this problem (as well as the other commenters with similar issues) then there are probably A LOT of other users who'd never log in to the Message Boards experiencing the same problem.  For them, this means they can fix something and make their overall product better for everybody.  On top of that, this thread has had 2326 views - which means there are likely a lot of people having the problem.



    Besides... I don't think they'd have called me, based off of a discussion board, unless they felt it was worth trying to fix and figure out.  I hadn't sent them any messages myself - calling me was their decision. 

  • edfromminnetonka Level 1 Level 1

    They called me also. They are obviously working the issue with 64 bit WIndows 7 if nothing else.


    Time for me to stop fighting with it. It is obviously something with the way Apple set up the code and they are working to correct it.

  • Ribosom1 Level 1 Level 1

    Same problem here... I am running a Windows 7 computer and photos in the Upload folder won't upload to my iPhone. My girlfriend's laptop (Windows 7) has the same issues with her iPhone. Downloading photos btw works fine...


    Please help!!!

  • taizoy Level 1 Level 1

    Use same Apple ID.

  • taizoy Level 1 Level 1

    but some photo is not syc and lost. its important bug.

  • twin_mom Level 1 Level 1

    i have a similar problem to everyone here.  uploads work, downloads don't.  soooooo frustrating!

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