Please help! From the moment I installed Itunes 10.5 everything has gone wrong. I can't sync my Iphone (it says "backing up" forever and I can't drag/drop songs to it), the Iphone has IOS 5. And the Itunes 10.5 always starts up with "error 42408" and cannot connect to Itunes store!
iPhone 4, Windows Vista
Here is some diagnostic info. Please help!
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ60 Notebook PC
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0013AA4402ED53E8
Current user is not an administrator.
The current local date and time is 2011-10-17 14:16:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F177EC26-581B-4F1F-B2B9-078F6FD78FA3}
Description: Atheros AR5007 802.11b/g WiFi Adapter
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Oct 17 13:57:09 2011
Lease Expires: Tue Oct 18 13:57:09 2011
DNS Servers: 192.168.1.1
Adapter Name: {F2AFB4E5-A1E8-415B-A7B3-A433B3227715}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-17 14:14:35.
And I already tried the IP Config winshock thing and that didn't work.
All fixed - it turns out it was conflicting software, not Apple's fault
Had this same exact problem. My iTunes was upgraded to 10.5 either as part of a software update, or when I installed Lion from the app store.
To correct this problem, re-download iTunes 10.5 here: http://www.apple.com/itunes/download/
That will give you a new .dmg file. Remove the old iTunes icon from your dock. Open the .dmg. Run the installer. Drag your new iTunes 10.5 icon to the dock from the Applications folder. Launch iTunes.
That 42408 error did not appear for me at all. It used to appear on startup, didn't see it. It would also appear when trying to purchase and download, didn't see it. I was able to purchase new music, download it, and it automatically appeared on my iPhone 4S via iCloud.
What was the conflict? I have the exact same issue and have tried all the suggestions on the support pages. How did you solve it?
The conflicting software was an internet filtering program, the company sent me an email saying I needed to download the new version of it or else Itunes wouldn't work
What software was it? I'm currently trying to sort out my parents computer and if they've got that one installed then I can sort it...
How do I stop Error 42408 in Itunes 10.5??!! Can't sync or connect to store!
