Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

missing plug-in

I tried to watch the video on iCloud on the Apple website on my MacBook, run with Lion, using Safari. The webpage gives a message that there is a missing plug-in. I have updated all my software. I have no idea what to do. Help?


Thanks!

MacBook, Mac OS X (10.7.2), Safari 5.1.1

Posted on Oct 17, 2011 12:32 PM

Reply
Question marked as Best reply

Posted on Oct 17, 2011 12:46 PM

Maybe not just a plugin error. There are several Safari extensions that actually prevent those videos from streaming.




Go to your Safari menu bar click Safari / Preferences then select the Extensions tab.


If you have any installed, turn that off, quit then relaunch Safari.


Try one of the Apple videos.

4 replies

Oct 18, 2011 2:30 AM in response to saraelizw

Like I said, trash the DivX extension. If you have Perian you don't need it.


You should read this support page http://perian.org/#support in case you need to delete older codecs. In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them), particularly any DivX extension to Safari. However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/en/software/mac/player

missing plug-in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.