Unable to Restore iPad. How do I fix it?

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Unable to Restore iPad. How do I fix it?

I am having major trouble restoring my iPad.

Here are the steps I did:

1) I was trying to upgrade my iPad to iOS5. So I first upgraded iTunes on my Mac to the latest 10.5 version. That went ok although it was crashing several times in the beginning. But is stable now after a couple of days.

2) I plugged in my iPad to the Mac and iTunes detected it. I have used this iPad with this iTunes several times to sync photos, music and download podcasts etc.

3) When I asked to update the iPad software, it said "This iPad is not synced with this iTunes library". And then it gave all kinds of confusing messages e.g. your apps over here will be deleted, your items in the library will be missing etc. I basically said replace anything you like on the iPad and asked to proceed.

4) It then made some progress (downloaded the new iOS5 I believe, attempted to upgrade). But finally it failed after wiping out everything on my iPad.

Current status

On my iPad: All I see is the iTunes icon with the USB cable asking me to plugin to iTunes.

On iTunes: iPad "iPad" could not be restored. An unknown error occurred (1).

I have tried the process now over 20 times but no luck. Tried to restart the Mac, restarted iTunes, tried after 12 hours, tried on a different network etc. etc. But no luck whatsoever.

Where is the ******* simplicity that Apple seems to offer!! Someone help restore my iPad and help restore my faith in Apple.

Thanks,

Abhinav

iPad, iOS 5, Unable to restore my iPad

Posted on Oct 17, 2011 12:32 PM

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Answer 1

akhushraj Author

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Oct 17, 2011 1:17 PM in response to akhushraj

Update: I tried to restore the iPad using iTunes on another computer. Unfortunately, that also failed with the same error. This makes me believe that the iPad itself has issues and not iTunes.

Please help.

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Answer 2

Oct 18, 2011 9:26 AM in response to akhushraj

I hope we find an answer. Your experience with this iOS Upgrade/Restore excercise is the same as mine. And, same result, "On iTunes: iPad "iPad" could not be restored. An unknown error occurred (1)."

As a last resort, I will drive 120 miles to nearest Apple Store to ask a Genius.

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Answer 3

Oct 18, 2011 9:28 AM in response to akhushraj

I had the same problem with my iPad, which is now unusable. I followed all instructions, tried to restore the iPad on two different computers - the iPad is still dead. I hope that somebody at Apple comes up with a fix soon. So much for excellence and superior quality for which we pay a premium price.

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Answer 4

Oct 20, 2011 6:39 PM in response to akhushraj

I'm having the same problem. I've followed all the troubleshooting tips, uninstalled, reinstalled and anything else that I can think of. Not sure how it can be said that this is hardware problem when so many of us are having the same exact problem. I can't believe that Apple is letting this go on.

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Answer 5

gmatty

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Oct 20, 2011 6:51 PM in response to akhushraj

Yeah same problem here too.

Theres another thread about this here too:

https://discussions.apple.com/thread/3393959

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Answer 6

lisapott

Level 1

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Oct 27, 2011 5:15 AM in response to gmatty

Hi all, I started a new thread not knowing this one was here. I am having the same problems. Tried 2 computers, and all the steps. Very frustrated. My life is recorded on that ipad.

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Answer 7

Oct 28, 2011 2:35 PM in response to akhushraj

As it happens, just completed a family visit trip to a location with Aple Store (San Antonio). The Genius there had the same problem with the update as I. Could not explain the reason nor the fix. The result was a completely new device ( a direct replacement of my original iPad) for no charge. Your milage may vary.

Now, I will begin the restore from my iTunes on my desktop iMac. Wish me luck!

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Answer 8

Oct 28, 2011 2:49 PM in response to akhushraj

I have the same problem and have spent hours trying to solve it. I'm happy to see that I'm not alone, but very frustrated that there isn't any help to get.

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Answer 9

Oct 28, 2011 3:04 PM in response to akhushraj

There are solutions, but they get removed by moderators - this one will be too, I am sure. If you are out of support, you are on your own.

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Answer 10

leaping

Level 1

24 points

Dec 11, 2011 7:52 PM in response to akhushraj

Creat new user account on computer, try updating software then go back to old user account to sync.

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Answer 11

jl223

Level 1

0 points

Dec 12, 2011 11:27 AM in response to leaping

My iPad has been working for about 4 months with a cracked screen. Now I am having the same problem as all of you after the update to iOS 5 and they tell me they won't look at it because of the cracked screen. I have to spend money to fix it before they will even look at it. Screen is almost the same amount as a new iPad. Going to try updating on an old macbook. Any other advice?

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