7 Replies Latest reply: Oct 18, 2011 1:03 PM by vazandrew
tuxedomask29 Level 1 Level 1 (0 points)

OK, here's the deal...  I upgraded to iOS 5 on my Apple TV 2 and now all it does is reboot.  It never makes it to the menu, just starts up, shows busy icon and after a minute reboots again.  Have tried restarting with menu + down and unplugging overnight and plugging back in.  I do not have a Windows of Mac Machine (ie no iTunes).  How can I resolve this issue so I can start enjoying my Apple TV 2 again?


AppleTV 2, iOS 5, Problem started with upgrade.
  • 1. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    tuxedomask29 Level 1 Level 1 (0 points)

    I've seen alot of posts on google for the apple tv (first gen) of a diagnostics menu that could be accessed when a combination of keys on the remote control to restore to factory settings.  Is there a way that this can be accessed on the apple tv (second gen) to restore so I can get back up and running?  Just a thought while waiting for miracle cure.    I keep thinking surely that the big guys at Apple thought about this exact situation happening.  I mean, one of the big things about the AppleTV is that you don't have to own a computer to use it.

  • 2. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    vazandrew Level 6 Level 6 (14,045 points)

    You would need to restore in iTunes, since you don't have a computer take it into Apple.

  • 3. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    tuxedomask29 Level 1 Level 1 (0 points)

    The closest Apple store is 2 hours away and I didn't buy the extended warranty.  Is there seriously no way to fix it with a remote command?  That seems insane since they had the option on the first gen Apple.  I always thought Apple made superior products but I they removed that feature I may be rethinking that. 

  • 4. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    tuxedomask29 Level 1 Level 1 (0 points)

    Oh and I do have a computer it just runs Ubuntu 10.04.  If there is a solution I could do in Ubuntu, I am more than happy to try.  I've tried installing iTunes via Wine before but it fails to install.

  • 5. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    vazandrew Level 6 Level 6 (14,045 points)

    You can restore via the ATV but you need to be able to access the menu to do so. You would need a micro USB cable to connect to the computer

     

    http://support.apple.com/kb/HT4367

  • 6. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    tuxedomask29 Level 1 Level 1 (0 points)

    Thanks for the answer but I had already read that when I researched before posting a question.  I can buy the cable but I'm not going to buy an operating system just so I can install iTunes which is what the instructions you linked to said to do.  I was looking for a solution either via remote control commands to the AppleTV device or a solution of plugging in the AppleTV to Ubuntu to cause the reboots to stop.  I guess since I'm not getting any other replies, it's just not possible which makes for a bummed out Apple Customer.  The only reason I bought the AppleTV over the Roku was because I already had an iPod Touch to connect with it and I thought they had better quality control.  I guess I made the wrong choice.  Thanks for trying to help anyway.

  • 7. Re: Apple TV 2 Reboot Loop After iOS 5 upgrade.
    vazandrew Level 6 Level 6 (14,045 points)

    As I said it is possible to restore via the device but you need to access the menu. I have never had a problem updating, this update seems to have caused issue with a small group. Apple tv works with iTunes, for home sharing and restore (when unable to do so directly) The 1st one also worked with it in order to sync content.