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Mail account show xxxxx@me.com(Offline) cannot send emails

1788 Views 19 Replies Latest reply: Oct 19, 2011 9:55 AM by Ernie Stamper RSS
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Oct 17, 2011 2:07 PM

Last week I stopped being able to send emails out from mac.mail. Everything was working fine one minute and the next, I haven't been able to send out mail. Thanks very much for your help.

 

I am able to send mail through the MobleMe Account but not through Mail.

 

First checked to make sure email accounts were online, yes.

 

Received dropdown message when trying to send that says:

 

1. Cannot send message using the sever x_xxxxx_xxxxx@me.com

 

When checking this window, account I was using to send mail shows this: Account from the list: x_xxxxx_xxxxx@me.com(Offline)

 

Don't know why it says Offline or how to get it to Online.

 

Checked Connection Doctor: MobileMe; Connection and login to server succeeded.

 

Account Info: Description x_xxxxx_xxxxx@me.com, Server Name: smtp..me.com:x_xxxxx_xxxxx

 

Cannot send message using the server x_xxxxx_xxxxx@me.com:

The server"smtp..me.com:x_xxxxx_xxxxx cannot be contacted on the default ports.

 

Account information Advanced.

 

Use default ports (25, 465, 587)

check mark on: Use Secure Sockets Layer (SSL)

Authentication: Password

User Name: x_xxxxx_xxxxx@me.com

Password: ..........

 

Macbook Pro

OS X 10.6.8

Mail: Version 4.5

 

Thanks again for your help.

MacBook Pro, Mac OS X (10.6.1), 80 gb HD, 60gb free - 2 gb ram - late 06 MBP
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