icloud storage refund

Question

Level 1

11 points

icloud storage refund

I purchased an upgrade to iCloud storage, but have since decided that I don't really need it. In the email reciept, it says "You may contact Apple for a full refund within 15 days of an initial upgrade purchase or within 45 days of a subsequent yearly payment. Partial refunds are available where required by law."

I'd like to cancel. How, exactly, do I "contact apple"? I can't find anything that seems approporiate here: http://www.apple.com/contact/

iPhone 4, Mac OS X (10.7.2)

Posted on Oct 17, 2011 2:11 PM

Reply

Answer 1

Plusco

Level 1

0 points

Oct 18, 2011 9:06 PM in response to mrdicb

Go to www.apple.com/support/contact

Select Express Lane for MobileMe (DO NOT select Express Lane for iCloud)

On the next screen, ensure MobileMe is selected

Coose Account & Billing

Next screen choose Cancelling paid subscription; you can provide additional info, optional

Next screen choose Chat; provide requested info

Enter chat session; explain you would like iCloud Storage refund and your within 15 days

Apple rep will ask for birthday, address, phone and last 4 digits of cc used to order storage

You then get your refund

This will be a no charge chat. Shouldn't be this hard, but this should help.

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Answer 2

rnswa

Level 1

0 points

Oct 22, 2011 4:33 PM in response to Plusco

Thanks for the tip. I had spent a couple of hours on the phone and website trying to figure this out to no avail. Your tip had it solved in 15 minutes. thanks again.

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Answer 3

MooMuir

Level 1

50 points

Oct 22, 2011 6:02 PM in response to rnswa

Please mark this as solved. It will help others looking for the same solution...

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Answer 4

rnswa

Level 1

0 points

Oct 22, 2011 8:07 PM in response to MooMuir

I tried to do that, but I couldn't see the correct answer or helpful answer choices that are suppose to be at the bottom of the post. Any ideas?

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Answer 5

Nov 15, 2011 3:33 PM in response to mrdicb

@Plusco - That worked like a charm. Thanks!

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Answer 6

bullrat

Level 1

10 points

Nov 20, 2011 12:46 PM in response to Plusco

Thank you, Plusco! That worked great. Apple Service Rep was friendly and efficient. Thanks again.

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Answer 7

Nov 20, 2011 12:50 PM in response to MooMuir

MooMuir

Only the Original poster can mark an answer correct.
Whilst it would be great if everyone did mark correct answers as such, asking for this is considered rude anjd frowned on in these communities.

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Answer 8

Nov 20, 2011 1:20 PM in response to Winston Churchill

MooMuir quite nobly asked for somebody else's answer to be rewarded with points...

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Answer 9

Nov 20, 2011 1:39 PM in response to norbertfromvienna

Agh yes that's correct I was confused by them not asking the original poster.

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Answer 10

Nov 26, 2011 4:03 AM in response to Plusco

Did as 'Plusco' advised and was talking to an advisor within 2 minutes. Refund sorted within 3 minutes. Thank you Plusco and thank you Apple!!

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Answer 11

Nov 27, 2011 9:48 AM in response to Plusco

Plusco, you are a life saver! I finally got my refund using your method after calling Apple, then being directed to their website, only to be redirected to calling them again. I don't know why I expected them to make this an easy process...

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