iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing. Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer.


Anyone else having this issue? I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..


Thanks...

Posted on Oct 17, 2011 3:59 PM

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2,667 replies

Mar 7, 2012 3:06 PM in response to TheAmdMAN

Now those of you who were in so much rush to get your phones exchanged with refurbs, how do you feel now when iOS 5.1 clearly says that all was SOFTWARE problem? Addressed- fixed= ALL DONE!

I am happy I kept my original brand new phone with perfect screen eveness and tint and didn't get refurb just because of some stupid impaitience. Sp glad that everzthing is working flawlessly now on my phone!

Mar 7, 2012 3:53 PM in response to SpAwN_BG

Man, you people are deaf.


Many hardware problems can be circumvented with software patches. Several people thorughout the course of this thread spoke with individuals in varying levels of support within the Apple organization who pointed to a problem with the audio switching hardware. It's entirely possible to circumvent this problem with a different intialization routine, if it happened to work out. Anyhow, with the way things have been going, give it more then 4 hours before you decalre victory.


Regardless, I hope this **** problem has been fixed so I can stop watching this thread. It's been like the movie groundhog day.

Mar 7, 2012 5:07 PM in response to 明from北京市

I updated and it is definitely clearer than it was (no hollow echo) but I still seem to have the "Can you hear me? How about now?" issue. Have to drop it away from my ear, then put it back and it seems to be ok then. Thing is, you don't know whether the other person can hear you or not. So you have to ask. Bummer...


The ability to do wireless software upgrades is really nice!

Mar 7, 2012 8:57 PM in response to hunterfromsan antonio

Hi Antonio, U update to IOS 5.1 thru wifi without using itunes right? Did u on the airplane mode but on back the wifi while updating it so it would not be interrupted by calls, sms & etc? It's does not affect all our existing data after updating right? So do u backup your data thru icloud or itunes before updating it & restore it back? Is it a new built-in apps "photo booth" after updating?


Did anybody know that if we buy a new iphone 4S now, is it pre-installed with IOS 5.1?


Thanks!!

Mar 8, 2012 1:03 AM in response to Gil11

Solution is quite simple but you need to know.

Connect your iPhone to iTunes and keep holding home and power button until iTunes gives message it found an iPhone in repair mode.than select restore your phone (after making back-up off course)

Your iPhone will normally be reset to 5.0.1

After that you do the software update via the phone itself and there you go you'll have the official iOS 5.1.

Grtz

Mar 8, 2012 5:49 AM in response to MonaLisaML

Hello,


I promised to keep you updated about my progress.


I didn't have the time to try the Update to 5.0.1 (9A406) before yesterday night, but when I was finished with all the steps the Apple Hotline described to me, guess how surprised I was, when I found after the Update that my new version was 5.1 (9B179)! I didn't know it was already released.


The only problem I had, was that the Apple Update Server couldn't be reached the first few times I tried the "Restore"-Option in ITunes. I was worried, something else were wrong with my computer. But when I tried again sometime later, everything worked fine. So it seems the Server only was busy with all the people trying to download 5.1.


The first few calls after the update worked fine. I'm not fully convinced yet, but hopeful, that the problem is really fixed.


So bye, bye for the time being,

have fun

Mar 8, 2012 11:41 PM in response to Texlar

I wrote yesterday that it did not seem to help, but now I am thinking it did. It occurred to me that if you are trying to talk to another person with an iPhone, then it could be the other person having the problem, and not you with your upgraded OS.


For my last eight or so calls there did not seem to be any issues.


Why don't you do a soft reset, then call someone and then have them call you. After, try someone who you know has a different kind of phone, or who has a landline. See if you can determine any difference.


Even my speakerphone seems to be clearer.

Mar 10, 2012 1:47 PM in response to TheAmdMAN

I'm having the SAME problem. It happened after I put a new incase phone cover on my 4S (which I bought from the Apple Store today)... I tried to make 3 calls, they could hear me-but I didn't even hear a ring tone. My neighbour had the same problem with her 4S and took it to the Genius Bar and they told her that it was a problem with the iPhone thinking it had head phones in.


I took the case off, took the sim out and replaced it again then cleared all active apps and did a hard reset, but it didnt change, so I tried putting the apple headphones/mic in and the phone worked, and when I unplugged it the problem seemed resolved. When I re-snapped the case back on, the problem re-emerged again! I was able to clear it by re-inserting the headphones and making a call before removing them again to remind the phone that it didn't have them in... All is fine-but this bug clearly needs addressing!


If my neighbour had not told me about her experience I would have been very confused and concerned... Our nearest Genius bar is also about 40 miles away, so not exactly 'handy'

Mar 11, 2012 11:15 PM in response to hunterfromsan antonio

Hi All, Did u all notice that actually IOS 5.1 solved this issue by adding another new setting option of enabling the 3G which is always on even we have off it & restart our iphone? It'll automatically on everytime when I restart my iphone. But I can off it just after I restart my iphone & it's still working when making & receiving calls. So, I think the error / bug is there!!

Mar 11, 2012 11:40 PM in response to cheng tat

I cannot believe the extent of the problem with this phone. After 10 years of solid Blackberry usage I flipped to the 4S with a phone purchased outright, less than 3 months later and this problem. No support of Apple from the firm Helpdesk so off to the Apple store. What a nightmare. They threw a new phone at me. Why isn't there a product recall? This is outrageous.

Mar 14, 2012 6:41 AM in response to TheAmdMAN

IVE FOUND THE SOLUTION!! This has been a problem for me for a while now!!


Anyhow.... Alot of replies on here said the make sure the headphone duct was clear of any dust or obstacles; HOWEVER, i found that aswell as that, i needed to clear the charger duct. Im not sure if there was dust in there too, but i found that blowing quite hard into the charger duct solved my problem. I tried many ways i saw on here, but found that the sound kept flicking on an off everytime i attached my charger. I blew into the duct to clear it and... WOL LAHHHH!!! Problem solved! I did also update my phone which apparently fixes any bugs, so hopefully i will not have this problem again!!


HOPE THIS HELPS GUYS! Let me kno :0)

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iPhone 4S - Outgoing call no audio

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