iPhone 4S - Outgoing call no audio

Dear All on the 171 pages to date....

Don't get too excited yet but I appear to have found a possible cure!

Having bought a new iPhone 4S originally on AT&T now on Etisalat (UAE) I had been experiencing most of the above problems but in particular No Audio on Outgoing Calls, The Phone Hanging when trying to make calls, Dropped SMS, Unable to Send SMS. The phone had been completely restored and seemed to clear the problem for 3 months. The issues returned and restoring the phone no longer worked.

After a visit to the local Service provider and a new Micro Sim the problems appear to have gone - every one of them, so far we are a few weeks in so looking good!!

It may be worth a try for a very small cost for a replacement sim.

GOOD LUCK 🙂

There is plenty of solution on youtube concerning on how to fix the issue. Some ppl state those issue fix their phone issue and some are still stuck with the issue. Mine have the same issue where I can hear the other side, but the other side is unable to hear me. When they do hear me, then it would be a lots of echo and static. Sometime if I hit the corner where the second MIC ( the headset plug in area) it would work good for the call, but once another call come in and I pick up to talk. I'm back to the echo and static. This is also happening on speaker also. I have try all the fix I found online, but still the same. The only one attempt I have not try is to replace Audio compiler as I don't have those kind of tools laying around the house.

My suggestion

If any of you have the same problem as I describe, then you might as well get it replacement if you still have warranty..

This is a hardware issue not software issue. Apple know about this issue and their way of fixing it is provide you a replacement for 149 + tax. Unfortunately, my phone is 3 month out of warranty, so i have to get the replacement.

If you choose or chose to replace your phone and you live in the US, keep or get a copy of your receipt. Apples contention is its cheaper to pay out a class action than mass recall iPhone 4 and forward.

The intention is to prove to them they should have stood behind there product.

What's about to happen to Apple is why most of your big name technology companies stick to software only.

Also, be aware Apple has forum trolls pushing there propaganda. In short, anyone who rationalizes the reasons for you and advises you to replace your phone at a full or discounted price is 1. An apple troll, or 2. An unwitting Apple troll.

i got the no audio on calls when i upgraded to ios 5.1.1 ****! how can i fix this? i tried lugging and unplugging the headphones still the same when i blow the mic and tap it you can hear it but when i speak other line cant hear it! it has been like this for 3 days now i restored3 times as new iphone nothin happened and rebooted almost all the time still blow and tap is the only thing they can hear i cleaned the mic with a brush blew air and used a small pin to clean the mic on top and still nothin.. what should i do? im confused to have it replaced because 1. is this a software issue and will we get an update in a few weeks or 2. is this a hardware issue even though it works on recording voice memo and mic works on recording videos and it works on viber skype voxer and other apps pls i need help or suggestions if i should take it back and replaced with a sucky refurbished iphone or is it software and wait for a update thanks i appreciate your reply thanks!

Purchased a brand new iPhone 4S 64 gig in black for my daughter for her graduation present, (an upgrade from her orginal iPhone 3 we purchased for her several years ago). (She's become an expert in user interface design at University of Washington and graduated with a great group of exceptional students! She's also already landed a job! Yeah!) Unfortunately, the present she really needed and wanted, the new iPhone 4S 64 in black, is having the exact same problem everyone else has described. I almost cried when she called me today (using the speaker phone), and, to say the least, I'm extremely disappointed. She's worked so hard and she really wanted the new iPhone as her graduation present and, sadly, it's DOA. She went to the Apple Store late this afternoon where we purchased it this past Saturday -- the University Village Apple Store in Seattle -- and was told upon entering the store that she needed to download "the appointment making app to her phone and make the appointment for herself" before they could help her. After she downloaded the app and attempted to make the appointment, she found that the earliest appointment that she could get was tomorrow which means she'll have to leave her job early tomorrow or use up her lunch hour to get assistance she needs to get the phone to work properly. She'd already done a full restore, completed a hard re-set, re-seated the SIM card and rebooted and completed another hard reset and had AT&T "re-do" the phone activation as the phone was activated on her existing AT&T account from within the Apple Store when we purchased it on Saturday. Unfortunately, none of these procedures worked. I do hope that the Apple Genius she deals with tomorrow at the Apple Store will replace her brand new phone with a new phone that does work. I'm a die-hard Apple fan and run have run a major consulting company for 23 years that has been completely Mac-centric since 1999 and I'm counting on Apple to do the right thing. Keeping my fingers crossed.

I'd like to +1 that I've had this issue as well. Brand new 4s that I've had since mid April 2012. The symptoms I've experienced:

-I've had both the audio completely cut out during a call.

-I can hear the person I've called but they can't hear me.

I've tried re installing the OS and resetting. I've also tried muting / unmuting and putting the call on and off from speaker to no avail. I've seen comments linking the problems to Siri, which I never use (I do have it enabled in the options though).

Maybe iOS 6 will bring a resolution to this problem?

Thanks, I have also tried all those options except a new software which I do need, My phone is actually the one the were selling 2 yrs ago and was upgraded, but needs it again. This happened when I pluged into a Phillips Docking Station, and the radio came on really loud. Thanks for your comments. I will try that. MBJS

After many many tests, I noticed on my phone that the sound problem occured once iCloud was activated....

Before iCloud activation, with a fresh restore, there seems to be no problems

After iCloud activation, no more sound on outgoing calls, I can hear people but they don't hear me....

Will make further tests on that basis...

After upgrading to 5.1.1 on my iPhone 4, I also had no outgoing audio on phone calls unless I used the Loud Speaker option or a Headset. I tried restoring 4 times with no avail. I even did the headphone trick by plugging and unplugging it into the headphone jack and it did nothing. I ended up having to book an appointment with an Apple Genius person on Thursday and they believed it was more so related to a hardware issue. I told them many others have raised the same issue on forums but they had no answer for it and couldn't fix the audio issue. So the only option they could give me was to replace the phone which ended up costing me $179 AUD since it was out of warranty

Same thing here with my iphone 4. It happens again as I had the same problem with ios 5.0.1. No audio on outgoing calls. Took my iphone to my carrier who said I could get a new one as this is out of warranty. I didn't and got my phone back, and the miracle happened! An ios 5.1 was launched and it took all my problems away.

Untill I got the ios 5.1.1. Same issue back again.

What is up with this!!!!!!!!

This solution worked for me, my gf and my friend.

1. Take a fresh icloud backup.

2. Backup your photos if you dont have Photo Stream on.

3. Connect your iPhone 4/4s to pc or mac and open itunes.

4. Restore your phone to default with itunes and wait until done.

5. When turning phone back on and setting it up. use the feature: "Use as a new phone"

6. Complete the setup until your device is ready for use.

7. Go to settings: General: Reset: Choose the option "Erase all Content and Settings"

8. Wait until done.

9. Connect your iPhone 4/4s to pc or mac and open itunes.

10. Restore your phone to default with itunes and wait until done.

11. Now turn on your phone and when asked, use the option "Restore from icloud backup"

12. re-do your things.

This should work as it did for mine and two other phones. 1 x iPhone 4S and 2 x iPhone 4 🙂

Hopefully we get this 172 pages long thread closed.

Our sounds belong to us!

Message was edited by: Teknojeewes

Sorry Franzy29,

in my situation the solution also wasn't stable. After a week of intermittant problems I visisted the Amsterdam Apple Store and a Genius diagnosed my phone as defect and offered a paid exchange.

Im guessing your iPhone was also out of warranty that you were offered a paid exchange?

Mine is also out of warranty and now Im also having these weird issues..

For me it seems a little different than for others, for me when I place an outgoing call the speaker is instantly turned on but no sound is heard through both the 'normal' speaker and the 'loud/handsfree' speaker. And the timer starts ticking when someone anwsers the call. This also occurs very random like others.

Up untill now I can just tap the speaker again to turn it off and the sound goes to normal but im increasingly bothered by it.

Is there no real response from Apple on this???? Cause my iPhone 4 is on the latest firmware 5.1.1 I even did the update to the incremental update for GSM versions of the iPhone 4...

You'd expect a reponse from Apple after all these reports of the same issue for a €500 phone. With only a year of limited warranty eventough by law in Europe you get 3 years on a product with this price. Apple can just go on ignoring this without getting trouble.....

I am having the same issue with iPhone 4s, last month I went to the apple store and told them about the issue, so they did the exchange. Even with new phone nothing changed, so last week I called apple customer care and the funny thing is when I was on call with the technician, the phone did the same thing, so he told me to send the phone to them through UPS, which I did, in the mean time I am using my old iphone 3g and it works with no problems.

I don't think they are going to do any fix, looks like I am stuck with this issue rest of my contract.

I have a 16G iPhone 4 and I tried Teknojeewes's solution above and unfortunately it didn't work for me.

After that solution didn't work for me, I tried hitting the mute button on and then off on the next call. It worked and I now I have audio out...at least for now. Next time it does go out, I will try this quick solution again.

Of course, my iPhone like a lot of others is now out of warranty and I can't upgrade yet anyways...even if I wanted to. I don't want to upgrade right now as I would rather wait until the next one comes out...hopefully in the fall.