Q: iPhone 4S - Outgoing call no audio

I agree, this is NOT an issue with Siri. Nobody has demonstrated that they can consistantly replicate the problem by using Siri. The fact that it seems to occur with Siri is just a distraction from the true problem. CNET, has the most logical solution. The phone seems to forget what mode it is in and tries to use the earphones for audio out.

The solution is to plug and unplug the headphones several times, to get the phone to remember what mode it is supposed to be in for audio out.  This has worked very well.

This could very well be true but doesn't that mean it is a hardware fault.  Who wants to unplug and plug in a headphone plug several times to fix it.

@docscott999 If the phone forgot what mode it is in and tries to use the earphones for audio out, the problem will occurs for incoming calls. But it doesn't occurs...

hi,

Am totally fd up with my new i phone 4s 16 GB with the trouble of audio mute while making an outgoing call.

This happens in 80% of the outgoing calls which i make. However I could hear the ringing sound when i put into speaker mode and put it back into handset mode. Freinds any solution for this?? am really really disappointed.

I called Apple today.  They admitted it is a hardware problem.  You need to go get a replacement.  Be armed with information from this forum and the cnn post.  The Apple Store genus bar guys may try to say it is something else.

The only solution is to call apple and get a replacement phone. Just make sure they give you the right number as I was given the number for UPS instead!

@ LfGrdMike Thanks very much for the information!!

Regardless of how many of these phones have this issue it is in my humble opinion Apple needs to say something about this.  Clearly I understand a recall may not be an option if there is indeed no range of serials they know of that have the issue.  How can you do a recall then?  However at the same time they still should address the issue that this could of been an issue in manufacturing or maybe they don't know...  At least address customers that they are investigating.  Either way it pains me to see people have to go to the Apple Store and listen to these Genius Bar guys who insist it is software.  I will admit I let him have his thunder but I also knew I would be able to go back.  I also have the convenience of not being to far from the store.  At any rate I can go in today and rub it in there face and flash the CNN article at them.  I realize it isn't their fault but it is Apple's duty to tell these guys to handle this differnetly.  I also find it very difficult to believe that they have no support ticket system where they can look up similar issues. In fact I think the guy that helped me out was very unprofessional yesterday.  To the point where I had to tell him technology is what I do for a living buddy.  I have used Apple products a long time and clearly this forum doesn't lie at this point.  He told me "you can't believe everything you read online".  Yeah ok...  That is true but in this case totally not.  I hate having to go in there and make a rukus but clearly that is what i have to do to get anything done.

I love this product but I am extremely dissappointed as a long time customer with how this is being handled and I will make sure to let them know that when I go today.  Perhaps they seriously don't know but I just find it hard to believe that there is no communication.

I had to basically force it out of them that this was hardware.  Also individuals that are affected by the problem should be sent new phones trouble free.  That is the right thing to do.

Lastly I have informed everyone I know that has purchased the 4s to see if they have the problem and think it may just be coverage as I initially thought.  It is our duty to inform these individuals since Apple clearly won't do it.

I will say out of several I am  the only one that has the issue.

Same problem here!  Very frustrating.

I've had the very same problem the most you are reporting it does not seem to be whether you are using AT&T or Verizon. It is an iPhone issue and I have my phone replaced several times. However it may be more than one problem in the software or hardware. The last time I was at the Apple store with a so-called genius, I was there for an half hours and I still couldn't figure out what was going on. I decided to let enough feedback buildup maybe apple what acknowledge that there's a problem.

The other issue may be that it cannot decide on the mode of audio but frequently outgoing calls will not initiate and the redial becomes necessary that happens maybe 20 to 30% of the time on phones.

I don't agree that this is a hardware problem (yet). Apple haven't even acknowledged the issue and until they do I think it's jumping the gun to simply believe what an agent on the phone says or someone in a store.

A good number of people who resolved the problem in here by swapping their handset have reported that the issue went away but they got handsets with 5.0. A few have reported that the problem returned after updating to 5.0.1. It's a mixed response form those on 5.1 beta, some say the problem is still there and others say it isn't. What there is a real lack of are people on 5.0 reporting they DO have the issue.

My own belief based on my handset is that it's software related. I had no problems on 5.0 and this only occurred after 5.0.1 so I'm not going to rush and swap my handset only to find it still exists of I update to 5.0.1. I'll hold on for 5.1 and then see. Once (if) Apple acknowledge the problem I have no doubt we will see a solution.

I'm not ruling out a hardware problem but at this stage all the evidence points to software in my case. I deleted the Airport Utility app from my iPhone as this was the last thing I installed prior to the problem just in case it is somehow responsible. I haven't made many calls since so it's too early to say if this is relevant (I doubt it is but it's worth a try).

This is definitely software-related imo. My iphone 4 was fine for over a year until I made the mistake of updating to 5.0.1, after which my audio went during calls and the calls also failed after a maximum of 30 seconds. Other minor problems have also occurred, but clearly the most important is the fact that it is now a phone which is not a phone! None of the suggested fixes have worked and Apple will not replace it (just out of warranty) without a substantial fee.

I am now caught in limbo, hoping that the next update will correct the problem, but not knowing when that update will come. Very poor customer service from Apple in failing even to acknowledge the problem.

I am just trying to help.  What part of Apple rep told me Apple reccomends a hardware replacement on the phone don't you understand.  I even told them I didn't want to do a hardware replacment unless I absolutely had to.  Your business though not mine.  Anyways I have my new phone and will report back here if the problem happens again.  Otherwise I will post back in a week.

Also for the record I had this issue on 5.0.  I just ignored it thinking it was coverage.

Here is my situation. I purchased an iPhone 4s on Nov. 10. I began to notice no audio on calls over a week or so. Got online and found this thread so I made an appointment with an apple person at a store near me. I went in, the person checked over my phone and repositioned the sim card. Of course, the problem could not be replicated in the store. I reset the phone and still had the same problem over the next two days.

I made another appointment and went armed with the link to this thread. I was determined to get a new phone. Bottom line - they swapped my phone for a new one and I haven't had a problem since. My new phone is on 5.0.1. No problems.