Q: iPhone 4S - Outgoing call no audio

I too think it's probably software as too many people are getting phones exchanged and within a few days the problem is back.

Also - as I stated earlier in this thread - my son and others are having very similar problems with the iphone 4 on 5.0.1 and the problems only started after the update.

My son's phone is 2 months out of warranty and he's over in Thailand where they won't replace or fix it due to Apple not having a world-wide guarantee (totally poor from a company that sells it's products world-wide!). Rest assured though that when I bring it back to the UK in February that the nearest Apple shop will be honoured with a visit from myself. If it's software then it might be sorted out by then but if it's hardware then I will expect a replacement for him as it is totally unacceptable for a peice of equipment that cost £500 to not last more than 14 months before hardware problems cause it to be pretty much useless as a phone.

hi friends,

i'm Luca from italy.

i've the same problem on my iphone 4S ios 5.0, serial DNPG.

outgoing calls give problems:

- When the "phone Mute problem" occurs, I notice that the mode "speaker" is active by itself and does not turn off by pressing the appropriate button
- Incoming calls no problems, with telephone mode and BT mode in my car
- I use the phone in the car with the bluetooth ( Audi A3 2011). everything is fine, but the problem of the speaker "locked" appears there too

fw is a problem for me or app installed which give a conflict.
I do not think a problem is hardware or batch production

a small particular: some people with iphone 4, upgraded to fw 5.0 or 5.0.1 and have found the problem. First, with fw 4 had no problem.

ah I remembered! he said the sim would need to be re-appropriated by the carrier (Fido in my case) and one more thing if that doesn't work; that a level 2 technician from Fido could do, re-setting something else.

anyway, hopefully 5.1 will come in soon to fix all the woes in the world!

Just thought I'd add my voice. I too had this problem on a white iPhone4s 32GB. I was advised to take it to an Apple Store after phoning Apple support. They replaced it immediately, no questions asked, and now I don't have the problem. It's definitely smelling like a hardware problem to me...

My wife had this problem and reset the phone to factory settings and then sync  with iTunes. This solved the problem.

My personal iPhone 4s 32g, 5.0.1, issue with no audio on a large number of outgoing calls. Speaker activated on a large number of calls when using apple headphones. No experienced the loss of audio during a call but would interested to know how long in to a call this is happening.

2 work 4s's, 16g, 5.0, both have issues with no audio on large number of outgoing calls. Using apple headphones seem to work ok. 4 or 5 people in my office have issues with their 4s's, most with the no audio issue. Very disappointing that apple do not seem to recognise this as an issue and is does seem to be pot luck on whether a replacement phone fixes the issue. I will wait until after the holidays before sending my phone back as I was told it could take a min of 3 weeks, and I do not want to be without a phone.

Well, after exactly one month from getting my original iPhone 4S and after long hours and hours of waiting in Claro Guatemala, my service provider and the only way to get a replacement, I've got my new iPhone 4S last friday.  I have been using it since then and so far it works flawlessly.  This time I wanted to be sure it won't fail after a few calls so I took my time and I even upgraded it to IOS 5.0.1 while I was in the store.  I restored my backup (for some reason it doesn't work from iCloud) but I was ready and I had my laptop with iTunes and a local backup.

Something interesting I noticed while upgrading was that if I upgrade via Wi-Fi, it takes only a few seconds to upgrade and load the new operating system and everything seems to work but when I plugged the phone to iTunes it still detected an upgrade and downloaded the full image from Apple (something over 800 Mb) and installed it.

I upgraded since the backup I had was taken using 5.0.1.

Everything ran smoothly and I was just waiting for any problem to appear so I could ask for a different terminal and I was decided to do so even if it took me hours until I had the "right" phone.  Fortunately, everything worked perfectly and even after restoring my backup I had no issues with my calls.  I tried calling 20 different numbers, some of them were not even in my address book and none of them presented any issues at all.

It is my 3rd. day with my new phone and I am still a happy camper :-)  Hopefully everything will stay the same.

Like many of you stated before, this problem is a combination of both hardware defects and software but I am afraid although a software upgrade might help, if you don't get a replacement you might find yourself facing the same exact issue after another IOS upgrade and without any warranty.  So, for example 5.1 might solve the problem for some, not for others and 5.x might do it well for others but screw the patch for the first ones, so probably the only way to make sure you won't be facing that problem is by getting a new phone that works well with 5.0.1 otherwise I wouldn't bet on that.

My final advice, get a replacement if you are facing this problem because that would be the only way to make sure you will not have it again in the future and if possible, test everything on site before accepting your new phone.  If it is preloaded with 5.0, do the same and upgrade it to 5.0.1 on site and test it just to double check and make sure.

Good luck.

I have found numerous reports here in the Apple Community and also on other blogs that iOS5 has caused some older iPhone 4 models to fail in exactly the same way.

I maintain that this is a software bug based on this information.  (Software often screws up hardware!)  The simple fact that toggling Speaker Mode fixes the problem indicates that the hardware can and will work properly when the software properly controls it.  Just because one phone works and another doesn't isn't clear evidence that it's not software.

Again, my number one complaint with this issue, and all issues for that matter, is that Apple is so tight lipped about problems with their products.

Apple, please respond to your loyal customers!  Are you addressing this problem?

An iReport article discussing CNN's refusal to get involved http://ireport.cnn.com/docs/DOC-716722

FroggMann wrote:

 

Does anybody know if Apple even reads these threads?  Do they even care?  Why does it take the mainstream media getting involved to get Apple to respond?

 

There have been apple reps who have said to have known of a faulty supplier of a hardware component that handles the switching of audio between earpiece, headset, and speaker. There have also been others who indicated that a software issue (a variable initiation that is randomized based on hardware configuration) could trigger the problem in a latent phone, or if changed could possibly prevent the problem from happening in a phone that has the faulty component.

Knowing the little that I know about programming and variable intiation based on hardware configuration, I can see how this would be possible. If it is in fact the case, then it is possible that a software solution could prevent faulty hardware from triggering in a way that would cause the problem.

It's all moot unless apple says something about it. Actually, on my iphone 3G I sometimes experienced this problem, ages ago, but lived with it, and eventually an os update seemed to stop it from happening. I just think that given the nature of this kind of manufacturing process there are probably lots of little potential hardware glitches in most phones out there that are overriden via software workarounds.

All I know is I'm happy that my new 4s does not have this problem and I can make calls worry free. I'm still kind of in happy disbelief!

i cant believe how giant this discussion has become! 87 pages!!

my new 4s seems ok; though one call i made i didnt hear the ringing but i heard an answering machine directly. dont know if thats the same thing or just a random occurence. i really hope this phones ok because its a hastle to bother with these things and worry about them. and i hope it will be addressed in 5.1 ; anyone have any idea when its expected to release?

CNN is refusing to cover this http://ireport.cnn.com/docs/DOC-716722, the mainstream media is completely unreceptive to this thread (the largest on the iPhone 4S forum!

denisefromocala wrote:

 

This is horrible and i think 20/20 should do a story on it!

32 GB 4S on Verizon having the same problem. This issue seems to be getting some coverage now. Best buy seemed to know what I was talking about on the phone. They said they'll switch it out no problem. Honestly I'm considering an android instead. Galaxy nexus in 3 days...

Last week, I took my replacement phone which was having the same audio problem as my original into a genius. He said he had seen people come in with this problem so he knew it was true. He didn't know what caused it. He offered a replacement. I checked out the replacement. The screen looked okay. I did notice that it already had 5.0.1 installed. The genius told me that it was likely a brand new onw because I had the highest memory model and they do not have remanufactured ones of this model. So far, I have not had this problem again.

Muted outgoing calls, echoes of my own voice, robotic voices on connected calls. I've been waiting for a response from apple but this is taking a toll on my life. I will be replacing my phone next week, hoping for the best.