TheAmdMAN
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Q: iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing.  Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer. 

 

Anyone else having this issue?  I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..

 

Thanks...

Posted on Oct 17, 2011 3:59 PM

by 1990reds,Solvedanswer
1990reds 1990reds
Level 1 (10 points)
A:

Well, I'm on my 3rd 16gb 4s and this one is working. No problems connecting and I can hear everyone fine now -- never have to switch to speaker. If I hold the mic too close to my mouth, there is an echo at times, but otherwise the problem is gone. The first 2 phones I had the issue was almost constant. Happened on over 60% of the calls I made.

 

Hopefully it can be fixed with a patch, but at this point, Apple hasn't even acknowledged that it's a known issue (at least not to me).

 

I tried talking to them on the phone, but the only way to accomplish anything was to go to the Apple Store and exchange it for a different phone.

Posted on Oct 25, 2011 8:20 AM

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Q: iPhone 4S - Outgoing call no audio

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  • by Naitham,

    Naitham Naitham Jan 10, 2012 7:27 AM in response to zenberg
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    Jan 10, 2012 7:27 AM in response to zenberg

    YES , zenberg, I recall,I am 90% sure the technical support mentioned that it seems a hardware problem, and adviced for replacement without other suggestions. the sales suggested restore. but technical support mentioned HW defect, my restore did not help anyway.

    I still post after activating Siri later today.

  • by db247365,

    db247365 db247365 Jan 10, 2012 7:35 AM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 7:35 AM in response to TheAmdMAN

    More press, in case it hadn't been mentioned yet.

     

    http://www.theatlanticwire.com/technology/2012/01/latest-iphone-problem-apple-ha s-yet-fix-audiogate/46960/

  • by shero89,

    shero89 shero89 Jan 10, 2012 8:06 AM in response to Naitham
    Level 1 (120 points)
    Jan 10, 2012 8:06 AM in response to Naitham

    If  you call a number using siri the call will connect 100% with no problems so thats why i think it's a software problem

  • by ickmule,

    ickmule ickmule Jan 10, 2012 8:33 AM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 8:33 AM in response to TheAmdMAN

    Same issue hear on East Coast US. I have both the no audio and the speaker default issue when using headphones. I have had Vzw and Apple both involved and restored my phone, at the request of both Vze and Apple, with no changes in behavior. I'm regretting the upgrade from the iphone4 at this point.

  • by zenberg,

    zenberg zenberg Jan 10, 2012 8:43 AM in response to db247365
    Level 1 (0 points)
    Jan 10, 2012 8:43 AM in response to db247365

    I submitted the story to Engadget and TheVerge, so let's hope they'll cover it as well.

  • by vienna_acc,

    vienna_acc vienna_acc Jan 10, 2012 9:25 AM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 9:25 AM in response to TheAmdMAN

    same problem in vienna austria. im angry about it. apple ignore this issue. im afraid this is a hardware problem. i sent back 2 apple devises in past because they had some hardware problems. my new ipad2 has a screen problem. thanks for this ******** quality apple!!! such expensive products and all of them had hardware issues. im ****** off to sent again my apple stuff back and have no phone for some days!

  • by andcolla,

    andcolla andcolla Jan 10, 2012 9:33 AM in response to andcolla
    Level 1 (0 points)
    Jan 10, 2012 9:33 AM in response to andcolla

    I just realized my new working phone is C38, the others was C39.

  • by zenberg,

    zenberg zenberg Jan 10, 2012 9:37 AM in response to andcolla
    Level 1 (0 points)
    Jan 10, 2012 9:37 AM in response to andcolla

    Mine's C38 as well and it still has the problem...

  • by andcolla,

    andcolla andcolla Jan 10, 2012 9:54 AM in response to shero89
    Level 1 (0 points)
    Jan 10, 2012 9:54 AM in response to shero89

    Is this is a software issue and Siri maybe trigger the problem why a restore don't solve de issue?

    Siri can't cause a permanent damage even you restore, it is just an app in the iOS like phone, message, mail. If you restore all files will became same as brand new.

  • by janpihl,

    janpihl janpihl Jan 10, 2012 10:01 AM in response to TheAmdMAN
    Level 1 (5 points)
    Jan 10, 2012 10:01 AM in response to TheAmdMAN

    I have the same issues in Norway

    Ecco in some calles

    No connection in others.

    Cant hear the other persons voice.

    And some times they can not hear me.

    the 3G there were no problems, but the 4S Is full off bugs..........

  • by LeviathanMk,

    LeviathanMk LeviathanMk Jan 10, 2012 10:13 AM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 10:13 AM in response to TheAmdMAN

    I just called apple support and reported this issue. They told me to restore the phone and if that doesn't work than it's deffinitely a hardware problem. Then I should return it to my resseler...I hope this works because my resseler will keep my phone in repair at least 2 weeks...

  • by wather_mac,

    wather_mac wather_mac Jan 10, 2012 11:12 AM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 11:12 AM in response to TheAmdMAN

    Ok, let's add another post

     

     

    White 64 4s, just made a call and went to put it on speaker phone, other person couldn't hear me. Plug in the headphones and all is well. Unplug all is well, press speak phone button and no joy, however if I play Daley Thompson Decathlon on the speak button it seems to work albeit intermittently - what gives, £££££££ spent on the phone and this is how it acts - Apple shape yourselves and get this sorted - iphone5 my arse!!

  • by SpAwN_BG,

    SpAwN_BG SpAwN_BG Jan 10, 2012 12:36 PM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 12:36 PM in response to TheAmdMAN

    I am facing the same problem. Sometimes one of my 20 outgoing calls is muted, sometimes 1 of 3. But I noticed that when my data is off- the problem appears more often, I have sometime 5 of 5 failures when my data is off.

    So, do I have to go to Apple Store and ask for replacement ( I finally got a perfect neutral tinted screen with the best and even backlight I've seen) and will most probably get a unit with more ore other problems, or have to wait for iOS 5.1 to come out? Suggestions?

  • by AliceKaye,

    AliceKaye AliceKaye Jan 10, 2012 1:04 PM in response to SpAwN_BG
    Level 1 (0 points)
    Jan 10, 2012 1:04 PM in response to SpAwN_BG

    SpAwN_BG wrote:

     

    I am facing the same problem. Sometimes one of my 20 outgoing calls is muted, sometimes 1 of 3. But I noticed that when my data is off- the problem appears more often, I have sometime 5 of 5 failures when my data is off.

    So, do I have to go to Apple Store and ask for replacement ( I finally got a perfect neutral tinted screen with the best and even backlight I've seen) and will most probably get a unit with more ore other problems, or have to wait for iOS 5.1 to come out? Suggestions?

    I'm pretty much in the same boat. Apart from this audio issue, my phone is fantastic and so I am, so far, refusing to part with it. I personally am waiting for 5.1 to see if it solves my problem. If it doesn't, then I'll have to start looking into alternative options, like returning it for a replacement.

  • by McWGameson,

    McWGameson McWGameson Jan 10, 2012 1:21 PM in response to TheAmdMAN
    Level 1 (0 points)
    Jan 10, 2012 1:21 PM in response to TheAmdMAN

    I have posted this before and do it again. The 4s is a perfect phone, when it works. I just had to change my phone one time. I had the audio problem with the toggle speaker fix, went to the store and got a new one.
    This one works perfect. It was pre installed with IOS 5.0. I did a complete restore from my old fautly device, and upgraded to 5.01. I use Siri, bluetooth, listen to music and everthing that you can do with it and it has been perfect for more then a month. I am a heavy business user, so I use this phone all the time.

    Battery is better then my old 4, its faster and the sound is better with music and calls.

    If it was software related, I can't understand why some phones works and others don't and that the error is gone with my new device.

     

    You that have this problem need to get a new phone. Maybe 5.1 will fix it, but it will be a fix that will make a work around defect hardware. And if I where you I would not want a defect phone with a software fix.

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