TheAmdMAN
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Q: iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing.  Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer. 

 

Anyone else having this issue?  I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..

 

Thanks...

Posted on Oct 17, 2011 3:59 PM

by 1990reds,Solvedanswer
1990reds 1990reds
Level 1 (10 points)
A:

Well, I'm on my 3rd 16gb 4s and this one is working. No problems connecting and I can hear everyone fine now -- never have to switch to speaker. If I hold the mic too close to my mouth, there is an echo at times, but otherwise the problem is gone. The first 2 phones I had the issue was almost constant. Happened on over 60% of the calls I made.

 

Hopefully it can be fixed with a patch, but at this point, Apple hasn't even acknowledged that it's a known issue (at least not to me).

 

I tried talking to them on the phone, but the only way to accomplish anything was to go to the Apple Store and exchange it for a different phone.

Posted on Oct 25, 2011 8:20 AM

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Q: iPhone 4S - Outgoing call no audio

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  • by cristinafromsafety harbor,

    cristinafromsafety harbor cristinafromsafety harbor Nov 1, 2011 7:01 PM in response to CoolCare
    Level 1 (0 points)
    Nov 1, 2011 7:01 PM in response to CoolCare

    I did work with the apple care people as well as the apple store people...  A little respect please and just acknowledge there is a problem .  I am a resonable person, I understand startup problems... but come on, don't treat us like idiots, really?

  • by GasMan320,

    GasMan320 GasMan320 Nov 1, 2011 10:52 PM in response to cristinafromsafety harbor
    Level 1 (0 points)
    Nov 1, 2011 10:52 PM in response to cristinafromsafety harbor

    Can everyone who is upset with Apple not addressing this issue PLEASE do their part and go write a quick note on Apple's Feedback page for the iPhone to let them know that we are all upset about this.

     

    Please go here and leave a short note: http://www.apple.com/feedback/iphone.html

     

    Thank you!

  • by iFireman,

    iFireman iFireman Nov 1, 2011 11:41 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 1, 2011 11:41 PM in response to TheAmdMAN

    I just send a link to this tread to a couple of the Apple interested magazines. I surgest that others do the same - to hopefully get some writing about the issue - to push Apple......

  • by haha161,

    haha161 haha161 Nov 2, 2011 12:07 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 12:07 AM in response to TheAmdMAN

    just wrote a note to apple from above link,

    my unlock white 32g 4s from LA apple store have same "outgoing calls no audio" issue right out of the box,

    try everything eg. DFU restore etc. NO LUCK

    quite annoying with this suppose-to-be a high tech smart phone but can"t even handle what a phone suppose to act like,

    please apple,do something about this

     

    thankyou

     

    from a very disappointed user of the original iphone & 3gs

  • by aaaddy,

    aaaddy aaaddy Nov 2, 2011 2:51 AM in response to alphapower1988
    Level 1 (0 points)
    Nov 2, 2011 2:51 AM in response to alphapower1988

    I'm from Singapore too and got my iPhone on 28th Oct. It worked fine for a bit until I noticed the lack of audio from the other end when I placed a call. It happened once or twice during the day and now it's consistently happening.

     

    However, the solution, it would seem is what's been prescribed earlier in the forum. So for the benefit of newcomers to this thread:

     

    TURN THE SPEAKER OFF AND ON.

     

    It doesn't work perfectly but it increases the chance of a successful call.

     

    I guess I'll be waiting for Apple to release a statement or more likely, quietly release a software update to patch the problem...

  • by anders_n_swe,

    anders_n_swe anders_n_swe Nov 2, 2011 2:53 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 2:53 AM in response to TheAmdMAN

    I just sent an email to the biggest newspaper here in Sweden (Aftonbladet). Hopefully they will wright someting about it.

    I´ll get back to you if something gets published.

  • by sanyal,

    sanyal sanyal Nov 2, 2011 5:18 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 5:18 AM in response to TheAmdMAN

    I spoke to apple care last night. When I told them I'd setup my iPhone 4s from backup settings stored on icloud they said there have been problems with that. They told me not to do a DFU restore - just restore the phone from iTunes and then setup as a new phone. I did that.  So far, the problem has not occurred again.  They also offered to replace the phone if I have the problem again.

  • by millimanjaro,

    millimanjaro millimanjaro Nov 2, 2011 5:24 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 5:24 AM in response to TheAmdMAN

    Using the #iPhone4sdoesntwork and #iPhone4saudioissue Twitter tags.

     

    "@MrAlexMilligan - Fed up because my #iPhone4sdoesntwork due to this stupid #iPhone4saudioissue!!!"

  • by Ted Pruitt,

    Ted Pruitt Ted Pruitt Nov 2, 2011 7:08 AM in response to TheAmdMAN
    Level 1 (43 points)
    Nov 2, 2011 7:08 AM in response to TheAmdMAN

    OK, I've just posted 'news tips' to Gizmodo, Engadget and iLounge with a link back to this discussion. Let's see if we can get some media attention on this issue. You can add another friend of mine in Washington, DC who told me yesterday that she's taking her 4s back to the Apple store this morning for this same issue.

     

    Let's just hope that getting some media attention will allow Apple to expedite a fix! Still going to the Apple store on Saturday to see about a replacement. $50 worth of gas to get a replacement of a phone that probably isn't going to fix anything... great...

  • by gettingtoknowyou,

    gettingtoknowyou gettingtoknowyou Nov 2, 2011 7:30 AM in response to gettingtoknowyou
    Level 1 (0 points)
    Nov 2, 2011 7:30 AM in response to gettingtoknowyou

    I just wanted to follow up my original post to let you know that it does *not* seem to work for me to toggle my speaker button. I still hear nothing. When it happened to me yesterday again, I noticed a weird mechanical "ping" sometime during the connection of the call...but that's all I heard. I toggled the speaker button on, still heard nothing. The person receiving the call also heard nothing.

  • by AppleFanFromTexas,

    AppleFanFromTexas AppleFanFromTexas Nov 2, 2011 7:35 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 7:35 AM in response to TheAmdMAN

    On my way to return my 64gb and Apple Care coverage now. Going back to my slow iP4 until I'm able to make calls on the new one.

  • by michaelb1234,

    michaelb1234 michaelb1234 Nov 2, 2011 7:13 PM in response to TheAmdMAN
    Level 1 (10 points)
    Nov 2, 2011 7:13 PM in response to TheAmdMAN

    When you think of it, apple is knowingly selling a defective phone to hundreds of thousands of ppl each day with impunity. it's letting customers give up their old properly functioning iPhones for the new 4S without acknowledging that this problem.

     

    < Edited By Host >

  • by cristinafromsafety harbor,

    cristinafromsafety harbor cristinafromsafety harbor Nov 2, 2011 9:32 AM in response to sanyal
    Level 1 (0 points)
    Nov 2, 2011 9:32 AM in response to sanyal

    This fix did not work for me.  I restored as a new phone and didn't even set up the icloud and got same outgoing audio issue....

  • by AppleFanFromTexas,

    AppleFanFromTexas AppleFanFromTexas Nov 2, 2011 9:45 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 9:45 AM in response to TheAmdMAN

    Went to Apple store. Since I bought on the Apple Website they won't let me return the device in the store. Manager was very friendly though.

  • by Ted Pruitt,

    Ted Pruitt Ted Pruitt Nov 2, 2011 10:12 AM in response to AppleFanFromTexas
    Level 1 (43 points)
    Nov 2, 2011 10:12 AM in response to AppleFanFromTexas

    Well, I certainly hope you had a 'bad' manager because I was told by Apple tech that I should go to the store for the return (I also purchased on the website) - perhaps I should make a call before I make a 2 hour drive and get really angry...

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