TheAmdMAN
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Q: iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing.  Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer. 

 

Anyone else having this issue?  I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..

 

Thanks...

Posted on Oct 17, 2011 3:59 PM

by 1990reds,Solvedanswer
1990reds 1990reds
Level 1 (10 points)
A:

Well, I'm on my 3rd 16gb 4s and this one is working. No problems connecting and I can hear everyone fine now -- never have to switch to speaker. If I hold the mic too close to my mouth, there is an echo at times, but otherwise the problem is gone. The first 2 phones I had the issue was almost constant. Happened on over 60% of the calls I made.

 

Hopefully it can be fixed with a patch, but at this point, Apple hasn't even acknowledged that it's a known issue (at least not to me).

 

I tried talking to them on the phone, but the only way to accomplish anything was to go to the Apple Store and exchange it for a different phone.

Posted on Oct 25, 2011 8:20 AM

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Q: iPhone 4S - Outgoing call no audio

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  • by Ted Pruitt,

    Ted Pruitt Ted Pruitt Nov 2, 2011 7:40 PM in response to TheAmdMAN
    Level 1 (43 points)
    Nov 2, 2011 7:40 PM in response to TheAmdMAN

    Blog sites are all reporting a seed of iOS 5.0.1 - the major fix - the battery issue. No specific mention of the speaker/output issue we are having, but, as usual they also list "...several bug fixes..."

     

    No exact date other than (in a few weeks) as to when it can be expected for download.

     

    http://www.engadget.com/2011/11/02/ios-5-0-1-seeded-to-developers-battery-life-f ixes-and-multitask/

  • by michaelb1234,

    michaelb1234 michaelb1234 Nov 2, 2011 7:43 PM in response to Ted Pruitt
    Level 1 (10 points)
    Nov 2, 2011 7:43 PM in response to Ted Pruitt

    Yeah, Engadget was busy talking about how buggy the Gmail native app is, very important.

  • by Ted Pruitt,

    Ted Pruitt Ted Pruitt Nov 2, 2011 7:47 PM in response to michaelb1234
    Level 1 (43 points)
    Nov 2, 2011 7:47 PM in response to michaelb1234

    Yes, and all the cute things Siri can say... remember when these guys weren't in Apple's pocket

  • by michaelb1234,

    michaelb1234 michaelb1234 Nov 2, 2011 7:53 PM in response to Ted Pruitt
    Level 1 (10 points)
    Nov 2, 2011 7:53 PM in response to Ted Pruitt

    Macrumors, Mashable, Engadget, TechCrunch and even Gizmodo got it's act together now, all part of the axis of Apple. Pretty genius when you think of it, you don't behave we don't invite you to product launches, a cosey relationship.

  • by HammerBigTime,

    HammerBigTime HammerBigTime Nov 2, 2011 9:02 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 9:02 PM in response to TheAmdMAN

    I have a iPhone 4s, on Telus network in Canada.  Telus support has not been good, they say it is an apple issue and asked me to phone Apple for support.  Nobody can tell me if it is a hardware issue, or a software issue.  I've reset the device back to factory defaults numerous times, turned Bluetooth and SIRI off and I still have phone call issues.  Sometimes the caller can't hear me, sometimes I can't hear them.

     

    Frustrated...  Apple please help.

  • by michaelb1234,

    michaelb1234 michaelb1234 Nov 2, 2011 9:11 PM in response to HammerBigTime
    Level 1 (10 points)
    Nov 2, 2011 9:11 PM in response to HammerBigTime

    Dont hold your breath, Apple is not helping, you've invested over $700 in a product now you'll be treated like an idiot, you're the only one who has the proble, even though this is the hottest discussion on this support forum. Welcome to the club.

  • by michaelb1234,

    michaelb1234 michaelb1234 Nov 2, 2011 9:13 PM in response to michaelb1234
    Level 1 (10 points)
    Nov 2, 2011 9:13 PM in response to michaelb1234

    I'm starting to question whether there is a point to having an Apple Support forum, Apple is not responding, they're just deleting the stuff they don't like being posted here and they have deleted several of my posts and edited some of my posts instead of writing something of their own, not even a "We're hearing your complaints and we're looking into the problem."

  • by Indianmike,

    Indianmike Indianmike Nov 2, 2011 9:36 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 9:36 PM in response to TheAmdMAN

    I am having simillar issues...Received my 4S 32Gb on pre-order delivery date, use a Motorola H17 blue tooth...Frequently lose audio over the blue tooth, when it happens the speaker button is highlighted in blue, but pressing that, iphone, or the blue tooth button does not fix it.  Have tried closing the blue tooth boom mic and restarting the blue tooth service, but the only thing that fixes mine, is powering the phone off and than back on.  Full power off, not just hitting the power button. 

     

    I cannot seem to replicate the issue, it happens intermittently.  I have an appointment with the Genius Bar for Saturday, but I don't know how I can replicate this.  The other issue is periodically a call will sound so bad over BT that is almost digital static.  If I hang up and redial it usually corrects that issue.

     

    Have also had calls not show up on voice mail until hours later...(Verizon)...

     

    Came from a Droid X, and so far, I am disappointed...although as a long time droid user, this is a far better phone in my opinion...

  • by iFireman,

    iFireman iFireman Nov 2, 2011 11:03 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 11:03 PM in response to TheAmdMAN

    I really hope that this terrible and stupid "outgoing call no audio" issue is fixed in iOS 5.0.1 ?????!!!!!!!!

    I have decided - so far - that I won't go and have a replacement 4S - as I don't want to risk the defeat to get another 4S with the same issue - after waiting at least one week. I count on a fix in the iOS update!

  • by CLOUDJU,

    CLOUDJU CLOUDJU Nov 2, 2011 11:44 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 2, 2011 11:44 PM in response to TheAmdMAN

    Im with Telus in Canada and having the same issue. Im not sure if its Siri/sofware issues or hardware issue. Ive been debating if I should go to Appple and see if they could reaplce if it indeed is a hardware issue. If its software, i guess it can wait till 5.0.1, if it gets fixed at all

     

    I

  • by augustofromsan diego,

    augustofromsan diego augustofromsan diego Nov 2, 2011 11:54 PM in response to Ted Pruitt
    Level 1 (0 points)
    Nov 2, 2011 11:54 PM in response to Ted Pruitt

    if this is a software issue, why other 4s' are not affected. this could be more a manufacturing or component issue. just wondering why this could not be  detected during final testing. if apple is assembling so many 4s a day, it is probably just doing some sample test versus 100% test.

  • by eberl1968,

    eberl1968 eberl1968 Nov 3, 2011 2:14 AM in response to augustofromsan diego
    Level 1 (0 points)
    Nov 3, 2011 2:14 AM in response to augustofromsan diego

    maybe this "outgoing call no audio" issue only appears under certain circumstances. probably all the user playing around with siri settings and stuff like this are affected. I also think that most people having this problem don't care about it, because they think there is something wrong on the provider side.

     

    I think it has something to do with the approximation sensor and the switching between speaker/headphone/mic...

     

    Hopefully it is a software bug!

  • by anders_n_swe,

    anders_n_swe anders_n_swe Nov 3, 2011 2:37 AM in response to eberl1968
    Level 1 (0 points)
    Nov 3, 2011 2:37 AM in response to eberl1968

    Wether it´s a software issue or a hardware issue does not really mather if Apple won´t admit to it.

    I have always been a huge Apple fan, but now im starting to loose my patience.

     

    Just deal with it already!!

  • by michaelb1234,

    michaelb1234 michaelb1234 Nov 3, 2011 2:43 AM in response to anders_n_swe
    Level 1 (10 points)
    Nov 3, 2011 2:43 AM in response to anders_n_swe

    I completely agree with you. I for one will not wait for Apple to figure out if it's a hardware or software issue and go past my full refund date to have my device replaced for a refurbished phone. When that deadline arrives, the iPhone 4S is going back to the Apple store and I am going to buy an Android. Enough is enough, if Apple can't say anything about the #1 topic in the support forum then it doesn't deserve my business.

     

    This forum is useless, please join the facebook page perhaps this will get some attention from the media, which is also btw part of the Apple marketing machine.

     

    https://www.facebook.com/pages/iPhone-4S-Outgoing-call-no-audio/293751337315748

  • by eberl1968,

    eberl1968 eberl1968 Nov 3, 2011 2:53 AM in response to anders_n_swe
    Level 1 (0 points)
    Nov 3, 2011 2:53 AM in response to anders_n_swe

    I also completely agree with you.

     

    to make things easier for apple I already posted

    https://discussions.apple.com/message/16553250#16553250

    about 5 days ago. Page views on this topics increased the last days, but no response from Apple!!

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