Q: iPhone 4S - Outgoing call no audio

gabrielfromorleans wrote:

 

Ted.. all the information is very much appreciated... I was very relieved after reading your post; knowing I wasn’t the only one.

 

My pleasure -- keep us posted!

It's finally hit the Australian mainstream news: http://www.theage.com.au/digital-life/mobiles/apple-sees-rise-in-iphone-4s-audio -bug-reports-20111109-1n68e.html

My brother has been affected by this issue with his 4S.

Well, I just had an awful experience at Leawood, KS Apple store. :( I arrived before my Genius Bar appointment but could not get anyone working to even acknowledge my existence for some time. Then someone asked me if I had been helped. I gave my name and appt time and they told me they had just canceled me but they would try to work me in. This was at 2:53..my appt was at 2:50 and I was standing right there at GB!

I waited until 3:20 (was asked to please stay away from bar so people with appts had space) and finally at 3:20 sought someone out as I was running out of time before I needed to pick my kids up from school. The guy offers to help me after he hears my plea. But, after hearing of my audio problem (no sound for me on 40 to 50% of outbound calls...I don't hear it ring or anyone answer but call actually connects) he quickly tells me he's been following this issue online and that he believes it may be a driver issue but no official word from Apple yet. Then he tells me to toggle my speaker button for each call. I am not temperamental but this whole visit really got to me. I pre-order this great new Apple phone and calls outbound don't work half the time and this is my solution? I basically said that to him to which he said, "yep for now until Apple has a fix. What do you want?" I told him I want a phone that can make calls without a 'workaround' that 'may help'! Then asked if I could try a replacement. I pointed out if he's been following this thread he sees replacements have worked for lots. He got really flip and said he thinks it's a driver issue and I'll probably have same problem on replacement. I asked him what happens if I hit 30 days and still no solution? He shrugged his shoulders...what on earth??!! I was shocked and said I didn't feel like this was a reasonable solution. He got ticked off and said, "WHAT DO YOU WANT?" my reply was, "I want a phone that works." I literally felt so upset I just walked out. Where do I go from here? Should I try going through my carrier Verizon? Thinking I may just need to return phone and try another phone :(. Sad! I was so excited to have an Apple phone after doing the Droid phones for years.

The whole vibe of the store was just yuck. Not one person working there smiled. Sour taste in my mouth and really bummed out.

What would you do? Part of me really wants to try a replacement out but I am not sure I ever want to step foot in that store again. There is another store about 35 minutes away.

I had the same issue. I called AppleCare and got an express replacement where they FedEx me a new phone and temporarily put a hold on my card until I return my defective phone. The new phone works great. I haven't had the issue anymore.

KellyandMolly wrote:

 

What would you do? Part of me really wants to try a replacement out but I am not sure I ever want to step foot in that store again. There is another store about 35 minutes away.

Kelly/Molly--

I agree with "cappalley", if running to the store 35min away isn't a huge pain, you could try it - but AppleCare was very helpful. I called them on a Thursday at 10:30a (central) by 10:30a Friday (central) I had the new phone in my hand and it's worked flawless ever since. One caveat - if you didn't buy AppleCare for your iphone, they will want to charge you $30 for the express shipping. If that doesn't appeal to you, you might give the other Apple store a shot first. --Ted

Anyone noticed the problem on a iPhone 4?

After each visit you should get an online survey of your experience.

So far my 4s (64gb ATT) is working fine, 2 days now, though haven't made that many calls.  One thing I can reproduce everytime though is:

Siri on - raise to speak enabled -  works fine

Enable Bluetooth and turn on BT headset -  headset works fine, siri works, calls ok. ( I noticed raise to talk is disabled, makes sense)

Turn off bluetooth -  either on phone or turn off head set.

Siri raise to speak no longer works.  Tried turning siri off and back on - no joy.

Rebooted phone - siri raise to speak works fine.

I can reproduce issue consistantly.  This particular issue described above is software IMO.  Not sure about the rest though. 

IMO,  Siri is still quite buggy.  I'm turning mine off, re-booting and leaving it off, until Apple says something.

Another issue I see, not related to audio, the phone takes a minute or so to reconnect to network.  Could be my sim chip or something, have corp account.  My 3gs reconnects quickly, even with JB.  No big deal though, since I normally never reboot the phone.

PS.  Mine was factory drop shipped from China, after the initial rush orders were filled.  ordered 10/23 received 11/07.

EDIT:  Did a little more testing:  If you bring up Siri with home button one time, then the raise to speak feature works again. So maybe no issue with this. Still  think I'll leave Siri off though.

My wife's been having the same issue on her iPhone 4 with iOS5, which makes me think that it isn't a hardware issue with the 4s

I'm afraid I can't add any helpful information but am experiencing the same problem as everyone else. Switching the speaker on/off switch seems to help hear the outgoing call but doesn't seem to solve the problem of people not hearing me. The retailer has told me to wait for a firmware update, but if Apple are replacing the phones, then I agree that it points to a hardware problem. I will go back to the retailer again tomorrow and if no luck I will contact AppleCare.

Called 800 my iphone again and told them about my experience at the Apple store.  They listened carefully and were very kind.  At this point because I've done a full restore and still no luck they are pointing me back to the Apple store to get a replacement.  I have an appointment tomorrow AM.  Hope I don't get the same guy, but if I do...oh well.  I wasn't rude with him, but I just had to walk out today.  I have honestly never been that FLOORED by poor customer service.  The whole experience there was truly incredible - and not in a good way. 

Here's to hoping that tomorrow will go more smoothly and that the replacement phone actually makes calls without a problem or workaround (and of course I am a bit fearful to end up with a 'yellow screen' or 'battery sucker' phone...the other two major issues floating out there...eeek).

I hope my husband's 4S phone that is on order is PERFECT!  He is nervous watching the issues mine has.

Hello all. I was having the same audio problems and came upon this forum last Friday night, when I realized that I was not going crazy and there was a problem. I had a 16 gb 4s on AT&T. I called Apple and they wanted to send a replacement. They told me it was going to be a new one; but it came in the small white box, not a retail box, so it was a reconditioned. In which ended up having a light 1 inch scratch on the screen. I was not happy, considering I was adamant that I wanted a brand new one (I only had the phone 7 days at the time), and promptly called them and told them they were getting their scratched recon back. Made an appointment at the Apple store and got an exchange there. They would not give me a new one. Well, I inspected it pretty good there, but found a very tiny chip on the front glass at the seam on top when I got home. Very hard to see, but I was not going to accept it. Got lucky and was able to return it for a full refund. I will use my old phone until further notice.

I was able to test both replacements, however. On the first replacement, I set up as new phone and made approx. 25 calls and could not get it to fail. Restored from backup, did everything as I did with original, made approx. 50 calls and could not get it to fail (but it had the scratch). Second replacement started having the audio issue after I noticed the chip on the glass, but was much more intermittent than the original. I was able to reproduce the problem on the original for the Apple genius on the first try. That's pretty bad.

I, along with some of you, am going to wait it out and see what happens. Hopefully the issue will be publicly addressed, although I'm doubting it. I don't think that I will buy an iphone if the problem is not publicly addressed. I refuse to get a recon phone that may have a scratch, chip, or whatever when I'm handing them an absolutely flawless 7 day old phone. Obviously, the recons are not always "like new", as they try to tell you. If they replace the front glass every time (that's what they told me, but I don't believe them), then someone is botching them up when they replace them.

I think it's ridiculous that once you leave the store, you are left getting a recon if you have problems. I feel that if it's 30 days, or less, that it should be replaced with a new one. I mean, come on, I can return my phone for a full refund, but if I get a replacement your going to hand me a recon that might be botched up? If 2 out of 2 recons were botched up, then odds are that a lot of them are. To make matters even worse, one was shipped from PA and the other came from the store in FL. That makes the odds even worse. Now, I will admit that I'm a perfectionist and will notice any flaw under the correct lighting, but the point is that my original had no flaws and that's what I want back. One of the first things that I do is put a front and rear screen shield on and put it into a nice rubbery case, so that it stays nice a new and retains it's resale value. If I get one with cosmetic imperfections, then that defeats the purpose.

Well, that's my story and I'm sticking to it. Good luck to everybody.

Hello everyone,

I am just waiting Apple to launch the 4s unlocked version and a friend of mine will buy it for me and deliver it to my home country (Jordan).
And after I read most of your post I become afraid of this new generation of the iPhone, and I'm not sure what can I do if I bought this iPhone 4s and ship it to Jordan if I face this issue and what kind of technical support I can have out of the USA.

I need your advice and your help please, do you think that Apple will launch the unlocked version fixed of all of these bugs? Is there's any reason that I should not take this risk.

This new iPhone 4s become my dream, but a $750 for the 32GB is too much to waste for me specially if it’s a HARDWARE problem,,,

PLEASE ADVICE...

You would be taking a chance. I would suggest to anyone who wants to buy a 4s that they wait to see if this problem is publicly addressed, first. I say publicly addressed, because I think that's the only way that we could know, for sure, that the problem would be addressed and ultimately fixed.

not think it is hardware problem I have a 4s and suffer from this problem for me is the baseband or software just do it once I hang up and call back quickly and there is no problem and only occasionally