TheAmdMAN

Q: iPhone 4S - Outgoing call no audio

Picked up a Verizon iPhone 4S - 32GB and on about 1 in 10 calls I get no outbound audio when dialing.  Call shows the timer counting as if the call is progressing but absolutely no ring back and cannot hear the party on the other end when they answer. 

 

Anyone else having this issue?  I've found a few forums online stating people have had luck hitting the speaker button on and off to get it working again but it hasn't failed in the past 20 minutes for me to test that theory..

 

Thanks...

Posted on Oct 17, 2011 3:59 PM

Close

Q: iPhone 4S - Outgoing call no audio

  • All replies
  • Helpful answers

first Previous Page 48 of 178 last Next
  • by jorge831,

    jorge831 jorge831 Nov 11, 2011 8:13 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 8:13 AM in response to TheAmdMAN

    and made me realize that mine only makes the problem when I'm connected to wi-fi network but I have never echo problem

  • by DukeNukemAustria,

    DukeNukemAustria DukeNukemAustria Nov 11, 2011 10:08 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 10:08 AM in response to TheAmdMAN

    I've updated my iPhone-4S Software to 5.0.1 via iTunes yesterday evening after setting it back to factory default and restoring all apps and data via iTunes. Now it WORKS PROPERLY and the audio bug seems to be gone so far. Siri is still deactivated. Lets see if the phone is working well yet after reactivating SIRI.

     

    However I am happy that it works now and I dont need to swap the phone. Keep you informed what's going on.

     

    BR

    Duke Nukem from Austria

  • by ultrakorne,

    ultrakorne ultrakorne Nov 11, 2011 10:51 AM in response to DukeNukemAustria
    Level 1 (0 points)
    Nov 11, 2011 10:51 AM in response to DukeNukemAustria

    can you confirm that?

    i've updated to 5.0.1 via OTA and nothing has changed..

  • by bikepodmini,

    bikepodmini bikepodmini Nov 11, 2011 10:57 AM in response to ultrakorne
    Level 1 (45 points)
    Nov 11, 2011 10:57 AM in response to ultrakorne

    I can confirm that after updating to 5.0.1 that I STILL have the problem.

     

    I've removed my case and screen protector, and will be taking mine into the Apple Store today. I've had it with the call issue.

  • by susanfromingleside,

    susanfromingleside susanfromingleside Nov 11, 2011 11:16 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 11:16 AM in response to TheAmdMAN

    I got my new phone in the mail last night....I have made about 10 calls so far.  All calls have gone through but the ring sounds odd and I have a slight echol.    It took me a while to notice the whole call issue since I use my phone 80% for other things and only 20% for calls. I am keeping fingers crossed.

  • by DukeNukemAustria,

    DukeNukemAustria DukeNukemAustria Nov 11, 2011 11:20 AM in response to ultrakorne
    Level 1 (0 points)
    Nov 11, 2011 11:20 AM in response to ultrakorne

    I can confirm that it works properly since yesterday evening (W-Reset, itunes 5.0.1 update, restore). I have activated SIRI now to see if the phone works properly further on. Keep you informed. KR Duke

  • by hanifromweybridge,

    hanifromweybridge hanifromweybridge Nov 11, 2011 11:52 AM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 11:52 AM in response to TheAmdMAN

    They all say its a driver issue, but I am supprised there is no fix by Apple yet. Anyway it seems my new phone replacement is working fine now after nearly 24 hours of testing. So if it is driver issue then it is not impacting all handsets.

     

    http://www.myidevices.org/new-iphone-4s-bug-mutes-outgoing-calls/

     

    http://www.t3.com/news/iphone-4s-bug-mutes-outgoing-calls

     

    http://gizmodo.com/5856807/the-iphone-4s-doesnt-care-about-your-outbound-calls

     

    http://www.fudzilla.com/mobiles/item/24740-iphone-4s-bug-mutes-calls

     

    http://digg.com/news/lifestyle/new_iphone_4s_bug_mutes_outgoing_calls

  • by Westyxxx,

    Westyxxx Westyxxx Nov 11, 2011 12:50 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 12:50 PM in response to TheAmdMAN

    Well, I updated last night and today I made 10 calls without issue....

    Is it fixed?

    Who knows.

    I'll be using it as much as possible before my GB slot on Monday.

    I'll let you know....

  • by thehalogod,

    thehalogod thehalogod Nov 11, 2011 1:06 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 1:06 PM in response to TheAmdMAN

    I created an Apple support account - (first time after having every iPhone) just so that I could trhow another complaint into the ring with what's being said here.

     

    I have the outgoing call bug where I try to dial a number and I hear no audio. I have never connected to blue tooth. I have Siri activated.

     

    I don't want to drive to the store to fix what (from what I've read) surely has to be some funky software bug. I just wish Apple would patch this already.

     

    I've also had the issue where I try to call out and when I talk I hear my voice echoing through the speaker (and it still doesn't dial the other party).

     

    This is incredibly frustrating, but then again it could be worse. I could live in some crappy country where there isn't even enough water to drink or food to eat. #firstworldproblems

  • by NON-ENTITY,

    NON-ENTITY NON-ENTITY Nov 11, 2011 2:58 PM in response to evytubb
    Level 1 (0 points)
    Nov 11, 2011 2:58 PM in response to evytubb

    Hey everybody - first full day on my new replacement. Placed many calls with out any problems. So far so go.  My advise to everybody if possible get a replacement. ✌

  • by Vasche,

    Vasche Vasche Nov 11, 2011 3:09 PM in response to TheAmdMAN
    Level 1 (0 points)
    Nov 11, 2011 3:09 PM in response to TheAmdMAN

    I just had another glitch, after upgrading my broken phone to 5.0.1: The call would start with Speaker on (Speaker button displayed as off, i.e. not lit). I toggle the speaker button (now button is lit) - the speaker is still on. I toggle it again (speaker button not lit) - no sound. All consecutive toggling wouldn't bring the sound back. This would happen on every call. Fixed by locking the phone and unlocking it. Now the no sound issue is back. I did the Network Reset previously - no use. Also, I noticed switching to a game, playing it a bit, then going back makes the issue more reproducable. But still not every time after the game is played. (for those curious I use Lux Touch game for testing purposes).

  • by LDBecker,

    LDBecker LDBecker Nov 11, 2011 3:25 PM in response to DukeNukemAustria
    Level 1 (0 points)
    Nov 11, 2011 3:25 PM in response to DukeNukemAustria

    Well, I'm confused. updated my wife's 32g White AT&T 4s to 5.01... And the problem SEEMS to have gone away. I've made over 30 test calls and I can't get it to fail. I have another 2 weeks before the 30 day return policy at Best Buy ends, so I guess I'll just keep an eye on it.

     

    I don't want to mislead anyone into inking the 5.01 upgrade actually fixed the problem... But in this case it may have, and a FEW others may have experienced the fix, too. I never really noticed a battery issue with the phone.

     

    Anyone else have the problem go away after upgrading to 5.01?

     

    Larry

  • by bikepodmini,

    bikepodmini bikepodmini Nov 11, 2011 4:05 PM in response to TheAmdMAN
    Level 1 (45 points)
    Nov 11, 2011 4:05 PM in response to TheAmdMAN

    Well, after about 27 days of holding out that a fix would come via software, and still having a high percentage of the audio failure when making outbound calls, I decided to go to the Genius Bar for the first time ever.  I for one, couldn't believe the shear number of employees that my local store has on staff.  I didn't stop to count, but I believe there were probably at least 25 of them, and our store is rather small.  I arrived for my appointment about 5 minutes early, and checked in.  They told me to wait until the previous time slot was finished, and someone would be right with me.  I hadn't walked away for but about 20 seconds, before someone was looking for me.

     

    We went over to the side, and he asked what I was having issues with, and he gave me ample time to explain the issue, and asked a few questions about it.  He never once asked to verify the problem, but after typing a bunch of stuff into my ticket, he said he would swap it out with a new phone.  He came back, with a black box, similar to the original, only about half as thick, pulled a phone that was wrapped in bubble wrap out, and had the screen stickers still on it.

     

    He asked if I had backed up the phone, and I said I had.  He said I could connect to WiFi in the store, and restore if I wanted to.  I said, that sounds great, I'd like to make some calls before I leave, just to make sure the new one is working.  I asked what would happen if this one had the same issue, and he said I would have to go talk to AT&T, which seemed odd.  I said, okay, and just proceeded to setup the phone, after he walked away after closing my ticket.  Took about 5 minutes to get everything back on.

     

    I made 20 calls while in the store, and not a single one had the issue.  I also used Siri a couple times, trying not to look like a moron as well.  Satisfied so far, I picked up an AirPort Express to use when I travel, and left the store.  I made another 10 calls walking through the mall to my car, and didn't experience one audio problem.  In fact, not even a garbled ring, or static-y ring or anything, just clear, consistent ringing.

     

    I won't be fully sure the problem is fixed probably for another week or so, but I think this one seems to be working great.  My old phone had a DNPG serial no, the new one has a C36G serial no.

     

    As much as I didn't want to exchange the phone, after my experience, and those of others, I'd highly recommend it if you can get to a store.  I was treated well by everyone I spoke to.  Here's hoping to not ever see this happen again.

  • by sunjammer,

    sunjammer sunjammer Nov 11, 2011 7:48 PM in response to Vasche
    Level 1 (0 points)
    Nov 11, 2011 7:48 PM in response to Vasche

    Vasche wrote:

     

    I just had another glitch, after upgrading my broken phone to 5.0.1: The call would start with Speaker on (Speaker button displayed as off, i.e. not lit). I toggle the speaker button (now button is lit) - the speaker is still on. I toggle it again (speaker button not lit) - no sound. .

     

    This was one of the symptoms of my first 4S and that was before the 5.0.1 update came out!  After a dozen call attempts, it would go back to "muted-until-speaker toggle on/off".    Replacing the phone at the store with another new unit (5 days ago) has so far resolved all issues.  It was easily demonstrable to the store staff, so it was an immediate swap.

     

    To test if it was a software or hardware issue, I did a complete backup from my bad phone, and restored (including firmware) to my new phone immediately when I got home -- even with exactly the same software, I cannot reproduce the issues!  Definately hardware. 

     

    My new phone has the same C37 serial number as my first phone, so I don't think this is an indicator of anything.

  • by DukeNukemAustria,

    DukeNukemAustria DukeNukemAustria Nov 12, 2011 12:19 AM in response to LDBecker
    Level 1 (0 points)
    Nov 12, 2011 12:19 AM in response to LDBecker

    "Anyone else have the problem go away after upgrading to 5.01?"

     

    Yes, Me!

     

    Ser.No. starts with DNPG ...

first Previous Page 48 of 178 last Next