Previous 1 5 6 7 8 9 Next 120 Replies Latest reply: Feb 4, 2016 7:19 AM by samanoqo Go to original post Branched to a new discussion.
  • CarlaOlmedo Level 1 (0 points)

    I had same problem ...I had I phone 4 I bought I phone 5 (64 GB ,),because the guy at apple store said my problem was hardware and de apple technical support said was software.


    I did everything what you describe ....but I discovered my problem was when I send messages last alternative until did everything restore 3 times,increase I cloud storage,deleting all music and pictures.


    I decided to call ATT my carrier and said to them my problem was " I can't  send messages" THEY worked with my phone remotely delete all my messages and my phone is working PERFECT.I don't receive anymore the message my phone is out of space.


    My recommendation call your carrier.

  • HappyBum Level 1 (0 points)

    I bought a iPad mini 16 gig.  Was getting the "Storage almost full" message after a few months.  Couldn't figure out what could have eaten up the storage. so I took a look.  Under the settings, storage, sure enough it showed up nearly full.  Under settings, storage, there was a big file in my videos.  I knew I didn't make any videos so what it turned out to be was a movie I had rented from iTunes.  This took up 4.5 gigs, I deleted it .  Also, with the new iPad mini I had the Apps: Garage Band, iMovie, Numbers, Keynote, Pages Apps which I deleted off.  Those programs took up another 2gigs.  I didn't use any of the Apple programs and in the event I ever need them I will just download them again.  The Storage almost full message has now disapppeared. 


    End of story.

  • Swimsy Level 1 (0 points)

    This is as royal pain. I quickly build up OTHER files on both my iPad mini and iPhone. I can get rid of them by restoring each device, but this is wretched garbage collection by iOS--something a user should not have to do. I can't believe the problem has been going on this long. Sigh.

  • Lawrence Finch Level 8 (35,018 points)

    OTHER is real data.



    • email messages and attachments
    • Reminders
    • Calendar entries
    • Contacts
    • Text messages
    • MMS messages and attachments
    • Genius data
    • Music cover art
    • Operating system settings
    • Safari cache
    • bookmarks
    • Game Center status
    • Music catalog


    Probably a few I've missed. Depending on how much memory your phone has, how many apps, how much music, etc, Other will typically be anything from about 0.5 GB to 3 GB. If it goes much above that you probably have data corruption. The most common cause of this corruption is interrupting a sync.

  • Swimsy Level 1 (0 points)

    I understand that it contains real data, but there is more going on than that. I am consistently getting 11+ G of OTHER within a month and it is not because I am interrupting a sync. This is a monthly ritual that I am tired of. OTHER will take up all the remaining space, I will get a warning message and then I know it's time to restore the device. I am a heavy user of streaming music and twitter, but I doubt that destiguishes me as an atypical user.

  • jmatteis Level 1 (0 points)

    At least Lawrence has some real answers, because even Apple Techs don't know, some of them anyhow.  This has been asked many many times and they all state that they don't know what it contains or how to get rid of it, or prevent it.  Mine was constantly getting upwards of 5 gb on my 16 gb device...  and factory reset all the time is a pain.  Backing up and restoring just restored that other folder as well. 

  • Swimsy Level 1 (0 points)

    Good point. Yes, thanks, Lawrence. Sorry to bluster. I do appreciate your thoughtful explanation. I'm just more than a little frustrated. I hope the Apple engineers will take some time to investigate this more thoroughly.

  • jmatteis Level 1 (0 points)

    I was frustrated as well, but no more... went back to Android, and now I no longer worry about running out of space... and can actually access my data and get rid of what I don't need.


    I see that they have closed the iMessage thread that started talking about class action lawsuit, with the latest changes where you can't opt to send messages as SMS if iMessage fails. 

  • Swimsy Level 1 (0 points)

    The thought has occurred to me to jump over the wall. I have a lot of music invested in iTunes, but I am not averse to doing a ittle homework to look for alternatives.

  • jmatteis Level 1 (0 points)

    Not trying to thread jack, but when I first synced my iPhone stuff to my S5, I knew my music would sync, but I didn't think my purchases would but any purchases I made in iTunes for music, are on my S5 now as well.

  • JerryAnderium Level 1 (0 points)

    I recently found what my problem was. The issue with my iPad mini (fully updated) was that whenever the App Store was open the disk would start filling like crazy, using a monitoring app i watched disk usage and would not see the disk being used until i opened the App Store, even after updating, the disk would not fill as much as whenever i had the App Store running.

    I still don't know that the **** it is doing, but i cannot install any new app from there without screwing my storage, i have to use my computer, and its a hassle.

  • johnhulsey Level 1 (0 points)

    It's annoying and I wish there was an actual fix, but I found a work-around that beats a complete iPad reset.


  • gjwill1977 Level 1 (0 points)

    This is what worked for me, as I had the same issue.  Really frustrating, but once you understand whats needed its a fairly straight forward fix


    Back up and sync to iCloud and then to your computer.

    Uncheck everything under Summary, Options section in iTunes

    Then for photos and music uncheck sync photos and music under their respective tabs.

    Back up and sync to iCloud and then to your computer again.

    The go to Preferences and check under devices.  Delete all your oldest iPhone backups, but make sure the latest backup is at least present in the list.

    Then go to your iPhone under Settings, General, Usage.  Delete music and photos & camera info (assuming all your photos and music is stored on your mac).

    Then eject your phone, and restart it.

    Quite iTunes and open it again.

    Put in your iPhone and it should show that there is no photos or music on it.  This process should have freed up the cache and backup data that is taking up unnecessary space.

    Back up and sync to iCloud and then to your computer again.

    Then for photos and music check sync photos and music under their respective tabs.  Select custom playlists you created and albums if iPhone shows its over capacity.

    Now sync again.  And boom!! it should work and sync all your music and photos/videos you had saved in iPhoto etc.

    No need to restore.  Now, being pedantic, but back up to iCloud and computer again



    Hope this helps you guys.  Now, if only Apple can update iTunes to sync custom iPhone created custom playlists that one creates on the fly, two ways, without causing conflicts or duplicates in iTunes, from iPhone to iTunes   Been asking for this feature for over 3 years now lol. Would also be nice to have iTunes show messages / sms's and allow the user to create custom lists to group and sorted messages like it does for its photos from iPhoto



  • vaprice Level 1 (0 points)

    This has been an issue for me over the past couple months, and I finally got fed up when I couldn't sync a single playlist to my phone because of a lack of storage space. I tried everything mentioned here, from various iCloud backups to turning off Photostream, deleting emails, everything. The only thing that finally worked was restoring my phone, which was actually quite painless as everything was backed up to iCloud and went right back onto the phone as if it had never been restored in the first place. Now my whopping 7.2 GB of "Other" data is down to a reasonable 1.5 GB and I can freely sync my music again. If turning iCloud on and off doesn't work, I would suggest skipping straight to a restore to avoid wasting your time.

  • about_blank Level 1 (0 points)

    same problem here. on my iphone 4, 16gb with iOS 7.1.2 I have

    - 3.9 GB of photos & videos

    - 1.5 GB of messages

    - 3.5 GB of music

    - 621 MB of mail

    + other apps but not exceeding 50-90MB


    still the "other" bar in iTunes goes out of scale every time I connect my phone to the PC (WinXP).
    last time I deleted all the chats in whatsapp messenger, with all the images and other bulls*ts was filling my phone with data, and cleared the browser history & data... but not this time. I'm doing the iCloud backup (didn't use before), let's see if it works...

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