Previous 1 2 3 4 5 6 Next 181 Replies Latest reply: Jan 30, 2016 12:00 AM by Tkamz Go to original post Branched to a new discussion.
  • aaaaaiiiii Level 1 (0 points)

    Hi! do you know how to REMOVE THE PASSWORD from the back-up?

  • Zibbie8 Level 1 (0 points)

    i've tried everything with no success,would it help if i format the pc?

  • Lawrence Finch Level 7 (34,991 points)

    You cannot remove the password from a backup. If you could there would be no point in having a password. If you can't remember the password you will have to restore your phone as a new phone.

  • Lawrence Finch Level 7 (34,991 points)

    If you format your PC you will lose all content on it, including the backup. And your iTunes content - music, videos, apps. And any documents you have that you need (If you don't have any content on your computer that you need why do you have a computer at all?)


    Sounds rather drastic, but it's your choice.

  • Zibbie8 Level 1 (0 points)

    i've all my document and everything backed up on an external hard drive.And my ipad still has all the everythings intact,i just want a way to take the password off since i want to upgrade to ios 6 and need to backup the ipad.i backed up and tried a restore but it asked for a password

  • Lawrence Finch Level 7 (34,991 points)

    You can delete the backup from the file system (not with iTunes), and, if you do not have a corporate email account create a new one without a password. If you do have a corporate account the password is forced on you by your Exchange administrator.

  • Zibbie8 Level 1 (0 points)

    i do have two different apple account,how do i delete backup from the file system and does that clear the password?Sorry but don't understand what you mean,thanks.does this password have anything to do with the passwords i use on the ipad?

  • Lawrence Finch Level 7 (34,991 points)

    I don't know if deleting the backup clears the password, but if you can't guess what the password is (it is a password that you have used in the past) deleting the backup may clear it. If it doesn't there's a setting in the iTunes database that needs to be cleared also; that's harder to do, and you would lose your playlists. And the last possibility is the corporate email account requiring it. But, if you can't use the backup there's no harm in deleting it as its useless.


    To delete it go to the right location and delete the backup folder:


    iTunes places the backup files in the following places:

    • Mac~/Library/Application Support/MobileSync/Backup/
    • Windows XP:  \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
      Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
    • Windows Vista and Windows 7:  \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
      Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.
  • Meghal Vyas Level 1 (0 points)

    Thank You,

    It encoraged me to remember different password possiblities. And finally I found the original.But It really didn't contin alfa numeric or one Uper and Lowr case later. It was only numeric.


  • brankais315 Level 1 (0 points)

    I have been trying to figure this out FOREVER and eventually I just said F*** it and sat here for 30 minutes trying to type in every password that i have ever used. Eventually i typed in a password that i only use for a gaming site and it is an old password from facebook and gmail and it worked!! I have no clue how as i have never used it on my phone or my itunes acount but it did work so try and old password



  • Divinaboop Level 1 (0 points)


    You were absolutely right!!!!!!!!!

    Thank you!!!!!!!!!!!!

  • 0Paradox0 Level 1 (0 points)

    Thanks so much.. it was the password i used for my pc.. too easy saved a smashed phone... haha

  • multi14 Level 1 (0 points)

    Hi, I found a solution that worked for me and hopefully will work for some others.

    I also did a recent backup that I think was encrypted but I did not enter any password.  So when I went to restore from backup it asked for a password.  Same as others here I tried every password I could think of without any luck.  Cut to the chase, this is what worked for me if you are on a mac.


    Go to the "keychain access " app.

    Under "Keychains" select "Login"

    Under "Category" select "Passwords"

    Scroll down and look for "iPhone Backup"

    Double click and a window opens

    Check the box that says "Show Password"

    A window pops up asking for your laptop (OS X) password

    Type in that password and voila! ......a password should appear in the keychain access window next to the box you checked "show password"


    In my case the password that showed up (iphonelogin) is nothing I have ever set for anything so I wonder if somehow that was put in as a default when I backed up through iTunes?  Who knows but it worked.

  • Lawrence Finch Level 7 (34,991 points)

    A good solution for anyone with a Mac.

  • mohammadjee Level 1 (0 points)

    i have one solution use iExplorer and backup everything onto a folder then teset your ipod/phone and use iExplorer to import that data again.

Previous 1 2 3 4 5 6 Next