Previous 1 4 5 6 7 8 Next 183 Replies Latest reply: Feb 12, 2016 9:31 PM by ferland32 Go to original post Branched to a new discussion.
  • damacar Level 1 (0 points)

    Don not type anything, just hit <ENTER>. I just got off the phone with an Apple rep and this worked for me after many tears and "Fbombs"!!!     THANK YOU!

  • I-Bought-a-Mac Level 1 (0 points)

    my 2 cents experience after finally I was able to restore an encrypted backup I never encrypted directly:

    1. moving out from iPhone 3GS to iPhone 4s

    2. the 3GS is my personal iPhone but used as BYOD in order to read corporate e-mail and therefore had to install corporate profiles

    3. in order to do so I am forced to use a passcode of 8 characters with all usual rules (2 digits, no repetition etc etc) , yes a real pain in the neck but BYOD claims its toll....

    4. BTW by corporate policy I have to change the passcode every 90 days

    5. I found out one of these profiles, guess what, is enforcing encrypted backup.

    So I guess the profile not me is using the passcode for encryption, as I do not recall having set up any password for encryption.

    5. Luckely I write down my passcodes at every change so in desperation I started using the passcode in a reverse chronological order as the current one was not opening the backup and ...


    and BINGO the 3rd from the bottom worked !! that is a password 9 months old !!

    That means to me the encryption is using not the latest passcode in use but the one in use when the profile was installed.


    BTW: all corporate profiles after the restore disappeared , so I can no longer access the company e-mail

    I wonder why , but this is a different story and thread....

  • taalaa Level 1 (0 points)

    I was so nervous and cried alot because i lost all my information today and couldnt restore my backup becuase of that stupid password!!!! i was hopeless till i saw your post! IT WORKED!!!! you mean the world to me! THAAAAAANK YOUUUUU life saver !!

  • mamaafowler Level 1 (0 points)

    THANK YOU who ever said it was MACBOOK password as I tried everything I used in the last two years and nothing worked UNTIL....I tried my MABOOK PW then that did it!   I NEVER used my MAC PW as a lock on my phone.  That im aware I never reuse that PW becusae I want it to be secure.  SO THANK YOU who ever suggested that and good luck to everone else!


  • alixp Level 1 (0 points)

    You cant hit enter you need to enter something in the txt fieild, otherewise 'OK' is left grey and will not allow you to proceed?

  • alixp Level 1 (0 points)

    (never elected as encrypted back up) yet im now being asked for a password to unlock the back up? macbook password / itunes / phone password all NOT working have only ever had 1 password for each, have trailed the key chain and there is nothing there? surley the requirement should be to authenticate if you WANT to encrypt your back up? not create one automaticaly with no failsafe - reminder or password request to your apple ID (***) if you have an authenticated ID why cannot you extract your back up????

  • Lawrence Finch Level 8 (35,028 points)

    alixp wrote:


    if you have an authenticated ID why cannot you extract your back up????

    The technical reason is that the password is the encryption key. If you didn't save it in your keychain Apple would have no way of knowing what it was. The only way that Apple could decrypt your backup is if they designed the system with a "back door". And that would open a whole new can of worms, and complaints about Apple spying on you. It would also give Apple the ability to decrypt your backup for law enforcement, Department of Homeland Security and the NSA (although they could probably do it without help).


    If you have a corporate Exchange email account on your phone your IT department may have required an encrypted backup. In this case the password might be your domain password at the time you added the account to your phone.

  • James VACCA Level 1 (0 points)

    Tried to use restriction passcode.


    It worked for me.

  • chuchbass90 Level 1 (0 points)

    There are many ways to backup iPhone files, you can search the Internet and find a certian kind of iPhone data recover software, which can help you backup everything of your iPhone, you can have a try!


    <Link Edited By Host> 

  • xoomer Level 1 (0 points)

    It doesn't make any sense to me but after trying all my possible passwords the one that worked was my Gmail password.

  • Lawrence Finch Level 8 (35,028 points)

    There is no way that iTunes could have known your gmail password, so the only possible conclusion is that you entered it in response to a prompt, one that you probably didn't read carefully.

  • xoomer Level 1 (0 points)

    There is one way Apple knows my Gmail password since I have it in the email settings of my iPhone and any backup would contain that password. I don't know how it got mixed up but at least it works for now although all my apps and music are missing now that I restored the latest backup--what a mess...

  • Vishang Level 1 (0 points)

    Worked for me!!

  • enforcer. Level 1 (0 points)

    I sat on this for hours tried every possible passwords except the CURRENT APPLE ID PASSWORD which you use to download apps on all your idevices.. And guess what.. it worked! And in a way it makes sense, because iTunes on your PC or Mac is more than likely connected to the net OR it knows your Apple ID password from your iTunes account on your phone which you are connecting to in order to backup in the first place. Whatever the reason, I thought to post this.. maybe it will help you and save hours of grief and frustration.

  • geogan Level 1 (0 points)

    I'm stuck on this stupid encrypted backup password problem for ages now. I know I forgot what password I entered for previous backups but I DON'T WANT THE PREVIOUS BACKUPS - I just want to REMOVE THE ENCRYPTED BACKUP OPTION AND CREATE A NEW UNENCRYPTED BACKUP - so why won't POS iTunes let me do this???? Why is it forcing me to remember some old password when all I want to do is create a new backup without a password???? I just want to TURN OFF the option for a NEW backup!!! Hello Apple!! Can't upgrade to IOS7 because of this!!!

    And also I just did a clean install of Windows 7 this week and a clean install of iTunes on it so WHY IS THIS ENCRYPTED BACKUP OPTION SET AT ALL HERE????

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